What to expect
- Sleep Quality
Last 5 reviews
OUR HONEYMOON WAS MADE SPECIAL BY TEDDY AND SHANE ❤️
If you’re looking for a cookie cutter Spain or canaries island resort then this is not the hotel for you. If you’re looking to feel like you’re a guest in someone’s luxurious home and experience Bajan hospitality in a truly breath taking setting then this is where you need to book! Location - 5*. Truly stunning location right on the beach with an incredible torch fire light drive way at night. Food and drink - 4.5*. We were bed and breakfast so didn’t have lunch/dinner at the hotel. Our rate also included afternoon tea and canapés. The cocktails were wonderful and snacks (ice cream and freshly cut fruit) and bottled water were provided throughout the day on the beach. Only downside is that there was little variety at breakfast and during our 10 night stay, we only received 1 night of canapés. Cleanliness - 5*. Room was cleaned every morning and turn down service always offered. Beach was also very clean with no rubbish. Poolside/Beach - 4.5*. Very comfortable sun loungers with soft towels provided. You’ll always get a sun lounger on the beach but the best located ones are always saved before 7am! Spa - 5*. Complimentary jet lag massage was incredible! Lovely touch. Make sure to book when you arrive as the spa was full 4 days ahead when I went to book in. The room - 5*. Complimentary bottle of rose champagne on arrival. Super clean and spacious. Extremely comfortable beds. In order to get the full experience, I’d recommend the ocean view junior suite (which we were in). Well maintained room but bathroom and furnishings are in need of an update and hair dryer of poor quality. Staff - 5*. Giving a big shout out to Teddy and Shane for their super incredible service! Everything was so personal and it really made the trip that bit more special! The hotel is in need of an update and the only thing that is keeping it 5* is the staff and the ambience they create. We almost certainly will be back but do hope Marriott bring back their bed and breakfast rate as we don’t think all inclusive would be good value for money if you’re wanting to get out and explore.
Things Have Changed
We have just returned after 10 days at the House, our first post Covid overseas holiday. We chose the House because we have visited here on 4 previous occasions and it was always our favourite place on Barbados to chill and relax. Sadly things have really changed, we had seen all the recent negative reviews but chose to overlook them based on our previous positive stays. The staff are still the best, friendly, attentive as always and we met several that we had encountered over the years. The hotel has a great beach location but its really looking tired now and in need of some basic maintenance, other reviewers have pointed out the shortfalls regards to the rooms and the pool area and they are correct. The conversion to an All Inclusive resort in my opinion is a mistake, this was always a small boutique style hotel with a great atmosphere, its not big enough to be successfully marketed as all inclusive. You will need to get up by 6.30am if you want to secure a sun bed around the pool, as I found out, 7.30 am is simply too late. We had booked this holiday on a Bed and Breakfast rate and when we arrived we were not happy to be asked to upgrade to all inclusive rate at a cost of $240 a day. We like to dine out at the many excellent restaurants on the West Coast so we turned this down. I now understand that All Inclusive is the only option so i think that will limit its appeal. We still had a great holiday once we had adapted but we will not return and from talking to several other guests they were all of the same opinion. This is a great shame, we have fabulous memories of the House and im heartbroken that we wont be returning unless Marriott restore the property to its former glory.
We have just returned from a 10 night stay at The House. Overall we had a great holiday in Barbados and our stay at the property was very mixed. What was good: The staff, they really are the saving grace for this hotel. Attentive, without being overly so, excellent service and friendly. Champagne for breakfast and they weren’t stingy, generously poured. Bar drinks and cocktails are well mixed. Bathrobes in the bedroom, roomy and comfy. The bad: The House is extremely tired, to say we were disappointed with the standard of the rooms would be putting it mildly. We had a garden suite with a plunge pool. Don’t really know where to start with the room, it was clean as in not dirty but it was so dated, the lack of soft furnishings and pictures etc made it feel really unwelcoming. Things like no rugs at the side of the bed, so your feet are straight onto terracotta tiling, no toilet roll holder in the bathroom, loo roll perched on top of the cistern. Evidence of poor repair work in the bathroom, the tiling had so many holes that had been filled from previous fixtures. We could go on and on, just do not expect 5 star luxury. Sun beds - be prepared to get up very early to stand a chance of getting a decent positioned sun bed. All the sun beds need replacing, old and uncomfortable. Pool - missing tiles and dirty. The whole pool area needs a good jet wash. Food - we were bed and breakfast and only ate at the hotel the first night whilst waiting for our COVID all clear. Evening food was of a good standard on that night. Beware the price of a bottle of wine was around £60 for a bottle of Sauvignon Blanc. It was certainly more expensive than other, much nicer bottles we had whilst eating out during our stay at some of the fantastic restaurants on the west coast. Would we stay here again, no. Did it spoil our holiday, no. Do wish though that we’d taken heed of the previously poor reviews and swapped hotels which we very nearly did but convinced ourselves that it couldn’t be that bad. We were saying that a good comparison of what to expect would be 3 star Spanish resort level. The price paid or being charged is not reflective of what you can get elsewhere on the island for the same money. When we booked the only other hotel on the west coast that was more expensive was Sandy Lane. We were due to stay at the Fairmont originally but due to COVID the dates were moved and they couldn’t accommodate the change as they were fully booked. We expected a similar standard, that’s not what we got at all. Marriott have recently taken over the hotel and hope that the years of lack of investment from the previous owners is sorted out and a refurbishment is in the pipeline. We met some lovely guests at the hotel, some of who have been coming to The House for over 10 years, sadly without exception they were all saying this would be their last visit and they would be staying somewhere else on their next trip.
How Marriott’s lack of investment has ruined a Barbados gem…..
We recently returned to The House as a family party of 6, having last stayed pre the hotel’s purchase by Marriott. I wish we hadn’t. The basics remain unchallenged…fantastic staff who care and a prime location. Everything else is hugely underinvested, past it’s sell by date, and there is no clear leadership. No hotel reception and a so called ambassador function that doesn’t work. Rooms, fittings and the pool and bar/dining areas and especially the sun loungers and pool furniture are all old and way past their best. Sun bed wars daily for the limited best spot (on a decked area where several guests cut their feet on exposed nails). Breakfast and lunch options very limited and NOT 5 star. Marriott, wake up and smell the coffee. Invest in what’s best, the location and your wonderful and accommodating (but suspect massively frustrated) staff. We won’t return until you prove you have. A hugely disappointing return and Coral Reef knocks spots off you where hands on management and ongoing maintenance and investment show you up when we had the pleasure of visiting for dinner. Improve and quickly, as without exception the guest experiences discussed daily around the pool shared our view.
Do your research before you book!
There are a range of reviews about The House from the good to the awful. Each reviewer giving an insight into a truer picture of The House. The pros are: great location, fabulous staff and level of cleanliness. The cons: dated/needs an update, limited food options if eating at The House and lack of information for guests. If you are expecting 5* refinements then The House is not for you.
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