What to expect
- Sleep Quality
Last 5 reviews
Local man on beach spoils holiday
Great location, met some lovely couples and the bar staff were amazing and so accommodating. You have to ask reception for a fridge which is not told on arrival. The main issue was the local man called ‘Herby’ blonde hair with dreds, who bullies you on the beach to go through him for jet ski etc... he has no jet ski or lisence and is a known ‘drug user’ as told from the locals. The hotel should warn people of him and get authorities to remove him.
Beautiful Boutique hotel on the beachfront
What a gem this hotel is ! tucked away down a little street in Hole Town with the best beach location Staff are amazing, hotel is beachfront with amazing views from the restaurant allowing you to watch the sunset whilst enjoying a drink or two. We were there to celebrate my husbands birthday and the hotel went to the lengths to have the menu on our table personalised, a bottle of fizz waiting for us and Tre to sing his own rendition of Happy Birthday - what a way to celebrate. The bar staff Omar, Dwayne and Dariou will mix you anything if you just let them know what you like... the bar service to the beach means you don't even have to leave the sun lounger to enjoy your cocktails. In the restaurant Joleyn and Pedro welcome you every day with a warmness that makes you feel like long lost friends ... and the waiting staff including Maxine and Jocelyn make sure your every need is covered add to that Peter who whilst waiting on tables is also a great star on the stage with his James Brown rendition complete with dance moves and you have the whole package on a plate. would definitely recommend and will be back soon ....
Lovely stay, all inclusive beach hotel!
We spent just over a week at this lovely hotel and would happily return. The location for us was the biggest plus; just on the calm sea with a nice beach area and comfy deck chair/beds. You do get the occasional rude/pushy sales person on the beach, but largely people moved on if you told them no. We actually ended up doing a private tour through someone we met on the beach, called first impressions, which was great! The hotel do 2 free boat trips, which was a lovely touch and we loved! Book on arrival as availability is limited. Free water sports available too. Hotel rooms were old in style, but functional and incredible air con! Big comfy beds and nice balcony. We stayed in 210 and weren’t keep up too much by the entertainment. The staff did make the hotel, in particular thanks to Pedro, Tre, Marcia and Yvonne for the lovely welcome at meal times and always providing a service with a smile. The reception staff could learn a lot from them, as they were less helpful and accommodating. Similarly the lady who led the pool aerobics was lovely and fun, (sorry we can’t remember your name!).
Staff make it special
Only Hotel a bit tried but clean ,love the service , good food good fun .a lot of water-sports Sailing,water ski, canoe. Paddle-boarding,etc., good location, Overall is very good we will come back! Thank you to all staff the service was fantastic specially ,Peter as the restaurant and Peter who instruct us how to ski! We love you !
It’s ok - the staff make it
This resort I am afraid is just disappointing and for us not according to other reviews. Firstly I will say the staff in the restaurant are very nice and friendly and I think the service was good. The food is nice as well with a good variety each day. Staff are working really hard to make this work. However there are issues here. Firstly the harassment from the beach hawkers. If they are not pestering the guests they are arguing amongst themselves. It’s pretty relentless. The hotel needs to also manage the bed chairs on both the beach and swimming pools. Bed chairs are bagged by guests from as early as 6am with towels and especially at the pool, which are then left empty for most of the day so other guests can’t use them. We ended up sitting at the edge of the pool as the beds were bagged by people who weren’t there. Staff are noticeably by their absence in these two areas. No help in moving chairs or assisting guests and not enough chairs at all by the pool. We were however told off for hanging a t shirt under the beach umbrella as this is against hotel policy. Apparently it is against hotel policy to bag bed chairs with towels but clearly the hotel pick and choose which policies to uphold. Amusingly we did ask to see the hotel’s policy book but strangely it’s not appeared yet! Our check in experience was awful. The receptionist was so rude we actually laughed at her. Not even a drink of water when we arrived and she was just irritated that we asked questions. She showed us to our room, tossed the paperwork on our bed, walked out and slammed the door. No customer experience at all. Shocking. We had upgraded before arriving and still are not sure if we had the correct room. We didn’t ask as we didn’t want to be moved given the issues with the noise at this resort. Also if you have a teenager be warned they will have to wear long trousers and collared shirts for dinner like adults. According to our charming receptionist 15 is an adult. However only in the restaurant as 15 is a child if he/she wants to water ski as an adult needs to accompany them. Also 15 is a child if you book a room for two adults and children. Wise words from our kindly receptionist. Also the concept of men wearing long trousers and collared shirts for dinner is massively outdated. The spa prices are ludicrous. $70 USD for acrylic nails. £25 in London. A real shame as would be happy to have treatments but the prices are outrageous. This hotel could be so much better as there are some very hard working staff here. Focus on the customer experience is sorely lacking.
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