What to expect
- Sleep Quality
Last 5 reviews
Hit & Miss
We have travelled extensively throughout the Caribbean over the last 20 years and this was our first time at Mango Bay. While some aspects were fine others left much to be desired. Facilities Although not a large resort (76 rooms and approximately 150 guests) the restaurant and bar facilities are hopelessly inadequate for the number of guests. Lunch and dinner were each split into five sittings which had to be booked at breakfast and our preferred times were not always available. The reason is that there is room on the restaurant terrace for only 30 or so guests although there was some overflow into the drab interior dining area. The bar area is also small and at times in the evening was often taken over by one or two large groups. We never managed to have a pre-dinner drink during our stay as at least one large group had already commandeered most of the chairs early on and invariably had dinner at the last sitting. At times even after our dinner we simply couldn’t get into the bar and had to sit by the beach until seats became available. Food The breakfast buffet was good and Jethro did a sterling job with eggs and omelettes. Lunch and dinner were very much hit and miss. Sometimes it was very good and other times poor. They couldn’t even get a simple item like boiled rice consistently right. Sometimes it was fine and other times it was simply a dollop of wet sludge. The ‘catch of the day’ was nothing of the sort. The first night it was tuna and the last night swordfish. In between, every lunch and dinner, it was marlin which suggests that it wasn’t freshly caught at all but that they had a chunk of marlin in the freezer and cut pieces off it for days on end. No sign of grouper, snapper, mahi mahi, wahoo, etc. which have been on the menu at other Caribbean resorts we’ve stayed at. Dishes described as spicy or hot were completely bland. The barbecue night was a particular disappointment. All that was on offer were ribs, chicken drumsticks and small pieces of fish (yep, you guessed it, marlin). No sign of the steaks, chops, prawns, etc. we’ve had at every other Caribbean barbecue. Interestingly, returning guests told us that the quality of the food had declined even from 12 months previously. Beverages The choice of drinks was very limited. Unbelievably for the Caribbean there was only one type of dark rum available. On our second night my wife asked for an amaretto and was told that it was out of stock but that it would be available the following day. Unsurprisingly it wasn’t available during our entire stay. When I asked on our first evening what wines they had the reply was simply “Red, white or rose” which was of course not what I meant. Staff The restaurant staff were generally communicative and efficient but a few were disinterested and inefficient, mixing up drinks orders and taking a long time to serve food. 20 minutes for an ice cream must be some sort of record. The bar staff were generally very good. The housekeeping staff were excellent, invariably being efficient, pleasant and polite. The front desk staff were polite but they managed to lose our departure pick up details left in good time by the tour rep who had to leave another set the day before we travelled back. Health & Safety The first thing guests have to do on arrival is sign a health and safety waiver absolving the resort from any liability from injuries sustained there irrespective of the cause. This was a first for us. The biggest breach of H&S occurred one afternoon when a female guest who was completely drunk wanted to go on a jet ski. Unbelievably the water sports guy saw no problem in kitting her out with a life jacket ready to take a ride. It was only when her friend raced down the beach and dragged her away that a potentially catastrophic situation was avoided. Sun Beds At check in all guests are given a notice requesting them not to reserve sun beds, especially on the beach and by the pool at the same time. Any sun beds left unoccupied for more than 30 minutes (an hour over lunchtime) would have the towels and other belongings removed and stored at reception. Fair enough. However, from our room we heard and saw guests reserving sun beds before 6 am and not once were the towels and belongings on any sun beds left unoccupied for many hours removed as stated. One large group routinely reserved sun beds both on the beach and by the pool, moving between the two, and nothing was done about it. The first two mornings we went to the beach after breakfast and ended up having to settle for the last two sun beds by the pool which were in permanent shade. We didn’t go to a 4 star Caribbean resort to have to get up at the crack of dawn to bag sun beds, a practice more associated with low end establishments in places like Benidorm and Tenerife. After that, however, we had no choice but to get to the beach by 7 am to make sure we got two sun beds for the day. The first time we got the last two sun beds on a row of 12 and, apart from breakfast and lunch, occupied them all day. The other 10 sun beds remained unoccupied until the selfish guests returned in the late afternoon having been out all day. The sun bed situation is totally unacceptable especially as it's contrary to the resort’s policy. The resort staff turned a blind eye to it and the stated remedial action was never taken. While not a total disaster our stay at Mango Bay was by some distance the most disappointing holiday we have ever had in the Caribbean. We will not be returning and would not recommend the resort to anyone else.
fantastic Mango Bay New Year 2019
This was our first time staying at Mango Bay ,having been to Barbados many times . whilst it was in the heart of Holetown where it can get busy ,once inside the facilities we found everything to be better than we expected it to be. the location,Food ,Service and overall atmosphere was great! we will recommend this hotel to anyone . Up Grade your room to Beach or Pool side is a good idea.
We are currently here at Mango Bay and on our last day. We upgraded the room prior to coming as I didn’t want any noise to spoil our stay. The room a decent size although it is a little dated but quiet. Food has been great with nice menus for lunch and evening dinner it’s nice to sit together and eat unrushed or doing the relay with your partner which you often have to do a larger buffet establishments. The breakfast has a really good spread also. The main thing we check on before booking is how easy is it to get a sun bed with parasol near the pool. The good news is we have had no issues finding one during our stay. Even at 10am there are beds available. Not a great deal around the hotel, Hole town is small but others have done shopping here. Location is great right on the beach. All the staff are really friendly and the guests while we were here have been a great mix. Overall a really nice hotel suitable for couples who enjoy a low key relaxing hotel.
Drug dealing and several fights in the Hotel
Our family have attended the Mango bay on three occasions and I endorse many of the negative comments made. We experienced some rude staff, bad noisy tatty rooms, drug dealing at the bar and beach. Fights between various guests, towels placed on beds early in the morning and stayed there all day with no usage. The whole place is a disgrace. At the time we made complaints especially regarding the necessity for the police to be called on three occasions regarding guests fighting. The drug dealers walk up and down the beach selling drugs, frequently to hotel guests. When making a complaint to the management all the right things are said but nothing gets resolved. We were asked to make a written complaint from the General manager upon our return home which we did. We have written on three occasions to both the hotel manager and to the owner 'Peter'. However they have not even had the courtesy to reply to our letters. I will add that a great deal of the problems were caused by large group of guests who are encouraged to continue with their disorderly behaviour. We will never return to this hotel and advise anybody to book his hotel at their peril.
Enjoyed a great week at mango bay in December. Fantastic staff that could never do enough for you, without exception they were all great. mango. Bay is a little dated and in need of a refresh ( hence 4 and not 5 stars) , having said that it was clean and did the job for a week AI inn St James. We enjoyed a fabulous week, the food was a mix of buffet and al a carte and we enjoyed both options. The bar staff were great and were always friendly and attentive, Peter is worth a special mention, always a gent and attentive to guests sunning on the deck and beach. Our room was on the ground floor, 20 paces to the pool, bar and restaurant and 30 paces to the beach, although lacking a view it was a great location, we loved it. I would highly recommend the mango bay for a chilled out sun holiday.
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