What to expect
- Sleep Quality
Last 5 reviews
Kind staff who value customers safety
This is a first for me - providing a review of a place we haven't actually stayed in yet (but WILL as soon as the COVID-19 bans lift from Singapore & Bali). We booked a villa via Agoda - and were gutted when we saw the news on travel restrictions. With a heavy heart - we emailed the Royal Santrian team (as our Agoda booking didn't allow any cancellations / refunds at that time). They were willing to go above & beyond and allowed us a change-in-date to postpone our trip. They didn't have to - as the agoda restrictions and booking was strict. But the fact that they were flexible to help - the kind and compassionate team really won me over. As the COVID-19 situation has progressed further and agoda sent a note on how they're now allowing refunds for specific cases (like ours) - I submitted a request and it went through. Even then, the Royal Santrian team followed up on email to acknowledge that and to reiterate that our safety came 1st. I'm deeply touched by the responses from Ria Pengan, Reservation Supervisor - and the management team that made this possible. Bali is one of our favourite places to visit (we've been 5 times already) and I will not hesitate to go back to enjoy the Royal Santrian as soon as we can. Thank you! <3
A top resort
We have had a wunderfull time in this resort. The rooms are very big and clean with a private swimmingpool. The staf does everything to please you. We had a great time and we would like to visit this resort again.
It doesn’t get much better than that
Great people with so much positivity and good intentions. No matter where you went, the feeling of being nurtured was there. The villas are great, spacious and intimate. Everyone has a pool to themselves. I will be back the third time anytime. Both the restaurant and reception managers took time out to relate and talk with you. Leading by example always works.
Best Hotel in Bali
My wife and I spent 18 days at the Royal Santrian in February, the hotel was fantastic, well appointed villas, extremely well maintained grounds, excellent food, great location BUT the best part of the Royal Santrian is their service and the amazing people that works there. The kindness, the smiles, the attitude and friendliness of the Royal Santrian staff made this trip one of the most special trips my wife and I had. We left Bali with a heavy heart and we want to thank everyone for making out stay such a great one with memories that will last forever. Our special thanks to Jandra, Utami, Sapta, Sugiarta, Adip and Wintara. To the managers of the Royal Santrian I would say never change the way you empowered your staff to interact with the guests, you have something unique and special that it is very hard to duplicate. We will always have a special place in our hearts for the beautiful Balinese people. Until next time. Om Swastyastu !! Paulo & Susan
5star Dining beachside Nusa
We were staying at the Holiday Inn next door.. limited choice at the restaurant so we strolled 200m to the Royal Sangrian... a random choice, no booking No one in the bar or pool area at 6pm we were asked for ID nd room number which seemed a bit odd. ordered a couple of drinks and were left alone, no one wanted to know...then we saw security people start to arrive, chefs nd waiters laying out large tables in the open dining area by the beach Turned out that a local Gov group was entertaining guests from maybe Jakarta or other. some people were dressed in formal costume nd there was protocol around the greeting nd places at the tables..all this we observed wth interest!! It explained the tight security nd checking our ID. As for the food we were treated to some excellent Indonesian cooking, as you would expect, served at the table an an excellent seafood dish for madam and a succulent beef nd vegetable dish for me. guests from other hotels came in later and were all well catered to, making it an evening to remember.Right on the beach looking out as the sun set..
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