What to expect
- Sleep Quality
Last 5 reviews
The Laguna is located in a very secure area. There were 2 check points once you arrive on the peninsula prior to getting to the resort. The hotel is set in lush gardens and on a magnificent powder sand beach. There are 3 amazing areas to swim, the sea, large conventional pools and an extensive salt water lagoon. There are several good restaurant with varied menus. There’s also a lot of outdoor seating with lovely views of the sea with cocktail bars in abundance. The staff was good however there were several employee that provided Excellent customer service with a warm smile. The special individuals who deserve recognition: In the Ariana Restaurant Rika and Novi, they were great, getting us just the right table & checking with us that our needs had been satisfied. In The Lobby Bar Lilik and Sari, couldn't have been nicer, always with a wonderful demeanor. . At The Banyuburu Restaurant Sucita and Novi were quick to help out in our understanding nuisances of the menu & to offer suggestions. Overall an outstanding experience.
Perfect Holiday Experience
The Laguna a Luxury Collection Resort may not be all "Glass and Glitz" but what it has is a quintessential Balinese environment and experience. From the moment we arrived in the Reception Area to the time we left three weeks later we were treated to what can only be described as a perfect holiday experience. The Hotel is faultlessly maintained and supported by a team of incredibly dedicated professional staff members which made every day of our holiday an absolute pleasure. We are not ashamed to admit it, but we spent most of our holiday relaxing in the "Salt Water Lagoon" area of the resort. The peace and tranquility of the surrounding pools and gardens was only broken by the abundance of the wildlife going about in their environment, which was fascinating to behold. Our holiday booking was on a Bed and Breakfast basis and so our breakfast was taken in the Banyubiru Restaurant. There was a plentiful choice of offerings on the breakfast menu, covering both 'traditional' and 'healthy' options. During the time we were there guest levels fluctuated, but even at busy times the staff coped admirably in ensuring the availability of seating and food items for everyone. In the evenings we had dinner at various Bars and Restaurants including Arwana, Banyubiru, Cornerstone and Kul Kul, again the Menu choice was excellent as was the quality of food on offer. Although we had booked a Deluxe Garden View Room we were kindly offered and accepted. a Deluxe Studio 1 King Balcony Room which was a lovely gesture by the Hotel. The room was extremely well serviced throughout our holiday with the nightly turn down service being another bonus. In summary, we had a wonderful holiday, and whilst we would love to nominate individual Team Members for their exemplary service we feel this would be unfair. That said the Sapphire Bar Team who looked after us during the day at the Salt Water Lagoon were an absolute credit to the Hotel.
Good staff great location nice service
Great stay, helpful staff, good rooms, private beach, good food. Luxury redefined. Must stay when you are in Bali. Family friendly too. I would help to put some silent blowers in the lobby to help cool down the intense heat and humidity. Having a good lobby with this heat is a waste.
Great staff and luxury hotel experience
We had a wonderful stay here, Pools, landscape, rooms are in pristine condition. Really an unforgettable experience for the family. Most importantly here, we had fantastic service experience from the whole team especially Mr Eddy who welcomed us to the hotel. I can feel the genuine and good attention to details from all the service crew. It seems the hotel is managed well where it is reflected by the staff hospitality. A great place for family getaway in Bali.👍
Beautiful property, fantastic staff
I stayed for 11 nights at the fantastic Laguna, Luxury Collection. Our deluxe studio room was large, kept perfectly clean throughout our visit and so comfortable. The bed was divine after almost 24 hours of travel from the UK. Check in was swift, with a lovely welcome drink and cold washcloth. The decor, greenery, pool area and restaurants were well appointed and ensured the ambience of luxury was felt at every twist and turn. The staff really are exceptional. Sani at the Cascade Bar was super friendly and chatty. Ayu at the Beach Bar was lovely and friendly, always available when we required refreshments on the beach. Ana at the Cornerstone deli was absolutely delightful, so helpful and kind. Finally, Claudia on Reception was a star: intelligent, friendly and knowledgeable about Bali and a number of other topics. The spa was exceptional. We had two treatments each, both were excellent. The breakfast buffet was plentiful and staff were quick to clear empty plates. We ate at the buffet in the evening at Banyu Biru twice (excellent) and also the Beach bar on a number of occasions. I wouldn’t hesitate to recommend this hotel to anyone considering it in the Nusa Dua area.
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