What to expect
- Sleep Quality
Last 5 reviews
Customer service non existent
Just had advice from the Alila Hyatt that despite being closed and unable to honour my reservation, they are not willing to refund my booking until 60 days after they re-open, whenever that may be. This is hardly the corporate responsibility we expected from Hyatt. It’s not how we behave in good times, but what we do in bad times !
First Alila stay
Good facilities. Friendly staff. Good location. Beautiful beach. It is right next to Potato Head Beach Club, one of the hottest beach clubs in Bali. The breakfast was decent and rooms were in good conditions. The Japanese food at Sea Salt was very good, other food was just average. Very clean and comfortable pool. Just so you know this is a touristy spot, probably not your cup of tea, if you’re looking for a quiet place.
Alila Spa - Half Day Spa! What a time!
My girlfriend and I had an absolutely incredible experience at the Alila Spa. We opted for the half-day package and were blown away with the facilities at Alila. I recommend heading over around an hour before your treatment begins so that you can relax and enjoy the pool. Overall, the spa treatment was exceptional and we would definitely return again for the same exact package. The treatment included 3 hour spa and beauty treatment, 60 minute enhancer and a delicious lunch at Seasalt with a view of the ocean. it doesn't get much better than that. We enjoyed our time so much that we stayed at Seasalt to watch the sunset that evening. Tip - Seasalt is also one of the best spots in Seminyak to take pictures during sunsets! To the amazing staff at Alila, Alila Spa and Seasalt - Thank you so much for making our experience in Seminyak such a memorable one! We loved every second at the Alila and cannot wait until we can come back.
We visited Bali during this corona crisis and happened to decided to stay with Alila due to the holy day once a year in Bali and it turns out to be the best highlight of this trip! Due to the current situation now, we expected nothing much in terms of outdoor activity we can enjoy while our time in Bali, but while our stay in Alila, we can literally stay in the hotel and do nothing for a week! Just the view from the pool, I can just sit there everyday for weeks and still not get use to it, not to mention it also connects with the beach. But all the staffs were so engaging, that's what make a hotel unique rather than the view and the facility. Alila smashed it. We will return again this winter and will stay at Alila again for sure!
Wonderful property and staff
My wife and I absolutely loved this place. The room was great and the staff was so friendly and helpful. No matter what we needed the staff was there to assist. They have 3 great pools and 2 of them are adult only. At least when we were at the property this seemed like mostly (98%) adults, so not many kids. This is not a good or bad thing, just an FYI. They even have a golf cart that will take you from the hotel out to the street area for shopping and restaurants. The staff at the restaurant was absolutely wonderful although we were not big fans of the food served at the restuarant - it just wasn't our style at all - very contemporary to the point of being over the top in our opinions. The hotel also has a golf cart that will provide you with a lift to the main street for shopping and restaurants. If you are planning to walk south for shopping and food there is a short cut - go down the beach to the south just past the water inlet and find the alley way by the rental shop. Take that alley way up and you will save yourself some walking. If we ever make it back to Bali we will most certainly go out of our way to stay at this hotel again. Almost forgot, don't forget to make a trip next door to the Potato Head Pool/Bar area. Great people watching and fun environment.
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