What to expect
- Sleep Quality
Last 5 reviews
The grounds are amazingly breath taking. The beach is not private, so there are some solicitors, just beware. Water park and aquarium were a tad smaller than expected but that didn’t make or break the trip. If you want luxury, this is the place
All-Around Beautiful Place
The Royal is the capital structure of Paradise Island. The rooms are considerably dated, but I say it's the right kind of "dated": upholding a vintage and hip feel. The restaurants are great; I personally like Poseidon's Table.
horrible cust service, still no refund after 4 months!
The hotel cancelled our mid-May stay in early April due to Covid and it has been over 4 months and still no refund on our trip, over $2000.00 !!! They told me that it would take 60-90 days, and we are now over 120 days. I got my airline refund from Delta Airlines in 3 days and my car rental refund in 4 days!! I have called them multiple times and they tell me the same excuse, "we have many refunds to process and it takes a while". Well, Delta has thousands more and they got my refund in 3 days!!! Horrible customer service, we will never stay here.
We came as part of a group rate. So for this rate I thought it was great. I am not sure I would pay full price for this stay. The Royal could use some updating which is why I gave 4 and not 5. I did hear that renovations would be happening soon at the Royal. If i was paying full price I am not sure I would give it the same rating. We had a great family vacation and the kids loved it!!! The weather wasn't the greatest but we made the best of it
They are avoiding refunding
I booked here for my wife and her daughter for mid July. The reservation was cancelled on 7/6 due to their further delayed opening until 7/31, and Marriott/Atlantis, while appearing to be helpful over the phone, are pretty much giving us the runaround. No communication is given or timetable for a refund. Avoid booking until they actually open.
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