What to expect
- Sleep Quality
Last 5 reviews
Just putting this out there for anyone that planned on traveling to Atlantis Hotel & Casino, Paradise Island, Nassau, Bahamas once they reopen. I am very sensitive to how Covid-19 has affected operations and finances in every industry. However, I am not cool with poor customer service & feels the response of a company speaks volumes. My trip was planned for 3/27. The ONLY reason I cancelled is because the DHS said they weren't prepared to help folks get back to the US if they traveled internationally & got stuck. I contacted Atlantis on 3/25 by phone, and was instructed to email my refund request. Today is AUGUST 27...I have yet to receive my refund for this trip. It's been over 120 DAYS...a runaround of phone tag & emails without success. Searching this morning for options, it appears that trend has continued for other travelers as well. As much as I love the beach & wanted to visit this resort, Atlantis Nassau will NOT be getting any business from me in the future. I am going to continue to post my experience online and will begin to include email chains until I get a response. Again, I understand the resort suffered losses from Covid-19, but so have I as an individual, and I can really use my money right now.
Horrible Customer Service
Despite the property closing completely, they have refused to refund a hotel reservation. They took money, failed to deliver a service, and are trying to force future travel. I understand that they are afraid of losing money, but this is horrible customer service.
Beach Hotel at Atlantis great option for families
So I traveled to Atlantis with just me and my two kiddos - age 7 and 11 - for our third time. It was this past February before the world changed, and I can't tell you how quickly we will be back there again when times hopefully turn back. That being said, I thought it important to write my review as I saw some negative reviews of the Beach Hotel, and I can't disagree more. I have stayed in the Coral Towers before, and to save some money and look for ocean view room (I typically don't, as we're not in the room, but at Atlantis, it is WELL worth it), I tried the Beach for the first time. It was just as enjoyable, and a great more affordable option for families in particular. Is it walking maybe 5 more minutes to the park and some options on the resort, sure? But as anybody knows who stays at the Atlantis, you're walking anywhere, so that's not an issue. I like the quieter side of the resort, as the harbor side marina has great options for food in particular, and the Coral Pool is my favorite on property outside of the water slides. The rooms were clean, large, and great views. If you want to do Atlantis but are worried about saving some money, stay at the Beach, no better way to put it. It is about the resort and the water park, and the whole property is great. The true lazy river is on that side and close by, plus the only true hot tub (hidden near the lazy river, but you can find it if you ask around and a nice "hidden gem"). That lazy river, not the current, but true lazy river, is a 20 minute great ride for kids, often more empty, plus safe enough to get out of the tube if you trust the company you are with swimming-ability wise. My kiddos are great swimmers and I had no concerns with them hopping off the tube at times. My one largest issue with all pools at the resort is hands down the hours. I understand they want you to go to the restaurants that are more expensive, versus the beach and pool side options, but to close the pools at 5pm seems ridiculous to me, and has always been a frustration. Communication about that isn't great, and I know disappointing to many. For me and my kiddos, we had fun at night, but would typically be in pools until midnight if open. No casino or bars for them, so Atlantis needs to work on this as I think it is a big opportunity missed. I have heard it is 7pm later in season, as we went in February, but still... I will review the park separately, as there is enough in there to write about no doubt, but again, the hotel is great, don't feel bad about not going to an upgrade, unless you plan to be in the room, then I guess you can consider it. Ocean view worth it, shockingly, as I said I never do it, but to see the lagoons and such below is amazing. And remember, when you are just walking to the park itself, you will see displays of aquarium-level that you would pay for elsewhere. That is how amazing it is. I highly recommend a drink at the coral pool, virgin Pina coladas for kiddos (we had many), but that pool at night with beds laid out (tried to feel very Miami, which was cool I guess - not my style, but the kiddos loved at night going bed to bed), and the cabana-type set up over the water was very neat. I can't recommend it enough IF you are going to Atlantis with kiddos, staying at beach or coral is fine. I had done royal too, which is great in itself and a little more central, but save your money for restaurants (which ARE a lot) and the trip itself - even extend a night with the savings - over staying in the fancier ones. Have fun!
We stayed here for a couple of nights on our honeymoon, and were upgraded when we got there. The room was huge and very clean and had the best view. The tower it self is a bit outdated and could do with a lick of paint. It was great to stay here- but we warned it is quite expensive to eat and drink everywhere inside the Atlantis. Although there is lots to see and do.
Great Time at The Beach!
My sister and I have wanted to visit The Atlantis since the release of 2001 seminal classic film Holiday In The Sun (don't judge, we were 11 and 4 -- 2000s girls know what's up). We wavered on booking The Beach because of the bad reviews on here, but The Royal was full and everything else was a lot more expensive. We figured we'd have fun no matter what and didn't plan to stay in the room much anyway and booked it... and were so glad we did! We booked a water view room and I was told by a coworker to make sure it looks out over the lagoon area with all the pretty landscaping on the way to the waterpark. We instead faced the beach -- it was gorgeous! We looked out at the hotel next door which bumped music all afternoon. It was loud, but we loved it (other groups may not). Our room was very comfortable. A bit dated? Sure, but clean and still nice. We also got tickets for two water bottles per person per day and a $75 resort credit (resort credit not per person). Some reviews claim that The Beach is such a far walk from the rest of the resort, but we didn't find that to be the case at all. Granted we are young and also fast walkers, but it was just 5-10 minutes to get wherever you needed to go. Water pressure in the room was good, bathroom clean and big, water temperature was also good any time of day we showered. The waterpark, Aquaventure, is a complete blast. We didn't have the most ideal weather in January, it only reached the high-70s and was gray and windy for at least part of each day we were there, but we still had a wonderful time. We tried all the tube rides (the one through the shark tubes was our favorite) and spent a total of 3 hours over 3 days on the Rapids River, which is basically an extreme version of a lazy river. It was the best! A 20-minute journey that starts off peaceful and gets crazy. We loved it. The poolside drinks are delicious and we ate veggie burgers and fries for lunch one day, too, which were very good (we forgot to ask for cheese and they don't automatically come with it, so make sure you ask if you want it). The beach itself is also beautiful. The water is so blue, the sand is soft, and there are lots of chairs available. It was so windy one day that the beach was closed, and on another day it was open but had warnings posted about choppy conditions. We went in that day, but the waves really were strong. There are people with jetskis who offer rides, but they're not with the hotel. We didn't buy a ride, but it did look fun. There were also vendors selling drinks out of coconuts: $20 for a drink and two refills, choice of flavor, choice of light, medium, or strong boozy level. They were also not employed by the hotel, but a lot of people were buying them so they seemed safe. We found them to be a delicious and a great deal. The food at The Atlantis is very expensive, but we knew that going into it. We ate one dinner at the buffet, Poseidon's Table. It wasn't the best, but it was really good and we each found a lot of things we enjoyed. There's a huge cheese selection, different breads and pizzas, pastas, and I loved the Mediterranean-ish station and all of the shrimp dishes. There was a spicy shrimp curry dish that night over buttered rice that I couldn't stop eating. Great desserts, too, and they have a Bahamian soft drink called Goombay Punch that was fun to try -- very sweet and fruity. We could easily walk to Marina Village. We ate one night at Margaritaville, just across the street. The ferry to downtown Nassau is also a short walk away (a little confusing to find at first, but only $4 each way). A weird bonus at the Atlantis: there are cats all over the place! We made so many feline friends, especially one orange one we saw over and over at the resort and in Marina Village. IMPORTANT NOTE: At check-in, you'll be asked to put down a nightly security deposit. We had already paid in full, but to account for damages, they ask for either $125 per night on a credit card or $250 cash total. We opted for the latter and got it back in full on our check-out. Because we didn't put our card on file, we couldn't charge anything to the room, which was fine. But we also didn't get a resort card with our $75 credit on it, so when we wanted to use it at Poseidon, we had to ask someone at the counter where we checked into dinner to call and apply it to our bill. It took a few extra minutes, but it was worth it to not have to put so much on a credit card for a deposit. And it was still $75 off the bill.
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