What to expect
- Sleep Quality
Last 5 reviews
Place is a dump!
Room was very run down, carpet had holes, outlets with no covers!! Our view was the rubber roof of the lobby!! At least one of three elevators was broke everyday, different one each day.. Room keys were hit or miss if they would work each day. And be prepared to spend a ton of extra money on anything you want to do! If your a drinker...$14 for mixed, plus 15% Plus 12% tax!! Don't think the staff like their jobs either, many are grumpy! Place did not live up to the hype.
Budget Friendly Family Fun
Words cannot express how wonderful our vacation at Atlantis was with our 4 month old daughter and 3 year old son. Some notes and tips below that we learned for other travelers planning their trip to Atlantis Paradise Island, Bahamas. Helpful tips- •The best price for budget travelers and families was The Beach Towers. We booked directly thru the Atlantis. The Beach Towers is old and yes needs to be renovated but I don’t think this is going to happen anytime soon. It’s like an old baseball mitt, worn and a bit tattered but works like a well oiled machine if you learn how to navigate thru the quirky bits. •Do not use the Atlantis arranged shuttle service to travel to and from the airport to the Atlantis. Use Cheryl’s Taxis Service. They are really professional, reliable and safe. I used the WhatsApp IPhone application to contact her and was able to use WiFi to send her messages whenever we needed a taxi. Her number is: +1 (242) 423-4982 (local Bahamian number) You will save yourself some serious $$$ (we paid less then $40 one way) and you will have your own private taxi instead of sharing the Atlantis shuttle for around $75 one way with frequent stops. •If you have a lot of bags, use a local baggage assistant when you get to the baggage claim after customs and immigration. They do all the heavy lifting and move you to the correct place to find your taxi transportation to Atlantis. •Reserve a refrigerator in your room. See bullet below. •Bring a high quality “backpack style” or roller cooler with you on your trip from home. We used the Yeti zip top back pack style one. It kept our grocery store beer and rum cold the whole day. See below notes. Trust me, the money you spend for a nice cooler will pay you back for the money you save by not purchasing the beer from the bars at the resort. Local draft beer at the resort bars start at $6. Beer at the grocery store was a little more then $1. •Stop at the grocery store prior to checking into your room at Atlantis. Trust me we saved tons of $$$ and time eating at the restaurants. We picked up yogurt, granola, bananas, milk ect; breakfast items which can be assembled easily inside the hotel room. We also bought a bottle of John Watlings rum (amazing smooth taste, locally distilled and a local favorite), a bottle of juice for mixer, pina colada mixer, a case of beer, Capri Sun for our son, cheese and crackers (for snacks by the pool) •We DID NOT buy the food package, it does not include dinner. •Bring a reusable Hot/cold drink cup, we brought yeti thermos and enjoyed cold drinks all week! •Bring from home a float for the pool for small kids to play on. My son wanted to use an Atlantis lazy river float in the pool but wasn’t allowed. I was told by a life guard that if I had a personal one my son could have used it in any of the pools but the Atlantis floats could only be used in the lazy river. You can also buy personal floats at the convenience stores but I didn’t want to pay the over priced cost for something I could have brought from home. •Bring beach toys for kiddos, there is none provided by the resort but some are available to purchase at the convenience stores. •Plan on eating breakfast in your hotel room and packing snacks to eat by the pool to save $$ Things to be aware of: •All food and drinks purchased inside the resort has gratuity already included. This means you DO NOT need to leave a tip EVER when purchasing food or drinks. This being said, please tip the people helping you with your luggage, the taxi drivers, the people going above and beyond everywhere else. It is VERY expensive to live in the Bahamas and the Bahamian people need tourist $$ to earn a living. •Your resort fee includes two bottles of Dasani water per day. We bought gallon jugs of water at the grocery store because we needed more water then that for our family and to mix baby formula. Beware the bottled water inside the resort is expensive. There are places scattered in the resort where you can fill water bottles with tap water. •Safety standards are different in the Bahamas. In our room at the Beach, there was a few safety concerns. One of the outlet covers in our room was missing, to prevent our son from getting electrocuted we moved the side table to cover it. The hallway had some maintenance being done the entire week we were there. We got stuck in the elevator one evening. (The elevator to the far right, FYI, if you find yourself stuck and the elevator hasn’t moved, your not on two different floors, the doors can be pried open. There is no emergency phone or emergency call for help inside the elevators) •Cruise ship people were in full force at the Royal Pools near the entrance to the water slides. If you want a convenient beach chair near this pool I suggest getting to the pool area a little earlier and claiming the seats before they arrive around 9am. The cruise ship people will leave around 4pm the most congested days seamed time be Thursday thru Saturday. •Pool towels can be acquired with an Atlantis Bracelet. Bracelets are given at the beach towel kiosks at all of the pool areas when you show your room key. The resort will give you as many towels as you like no questions asked. •There is a huge difference between the “lazy river” and the “rapids river” water attractions. People will unmistakably mix up the names. The lazy river is relaxing and located directly outside the Beach Tower. It is safe for all ages with adult supervision for little ones. The Rapids river is not OK for infants. Toddlers must wear (mandatory) a personal flotation device and be accompanied by an adult in a double tube. Kiddos under 48” cannot ride the conveyor belt portion of this ride which takes the rider down various tube slide options which connect back up to the The Rapids river. Word of caution, the Rapids river is not relaxing. There are places where the river is like the name states a rapid. There is a wave maker which sends a wave several feet high into the river where the tube occupant can be sent surfing through the river. If the occupant is not paying attention they can be thrown on top of another tube, the tube rider can be flipped over in the river, could be slammed into the concrete side of the river OR all of the above at once. I saw the aftermath of a few of these scenarios. Bloody legs and arms and even a teen with a nasty abrasion on her face. This being said if you know the hazards before hand it’s a really fun ride and I enjoyed it without getting hurt. My husband took my three year old through (not the water slide-conveyor belt part) and he had fun. We tried to eat at budget and family friendly establishments. We loved the Pirate Republic brewery located in the marina village. It’s a first come first serve no reservation place. Great freshly brewed local beer. Small bites, salad and sandwich options. Frankie’s Gone Bananas was another favorite of ours. It is also located in the Marina Village and is a little more pricier then the Pirate republic but we wanted a nice local fare dinner and heard great reviews. We loved that we didn’t need a reservation. That being said we ate at 5pm, when they opened, and was seated immediately without any wait. Try the local red snapper cooked whole. At 7pm expect a longer wait. There is live music at night so if your sat outside to eat the music is quite loud and could effect the ambiance. There is a Pizza take out spot that is popular and delicious also located in the Marina Village. It is open early and closes late for those days you don’t feel like eating at a restaurant. Once ordered the pizza takes 15 minutes to cook. I recommend the cheese and the jerk chicken. We ate our pizza outside where they have some patio tables set up. Most nights we ate inside the Marina Village but when we didn’t we highly recommend Jimmy Buffet’s Margaritaville. Margaritaville is a short walk outside of the Atlantis Resort. We loved the pools. There is a kiddie pool near by the Beach towers called Poseidon. My three year old had a blast there. I was able to watch him and dip my 4 month old daughter’s feet in the water. We loved “The dig” an aquarium with fictional Atlantian artifacts. A great place to visit when the weather isn’t so great. There is also a movie theater at the Beach Towers. Movies were new releases and there was always a PG movie starting at 5pm everyday. The water slides were awesome. The Mayan temple towers housed the “Leap of Faith” a nearly vertical drop through the shark tank. It was terrifyingly fast but was over in less then a few seconds. For people who really want to get a good view of the sharks take the tube slide next to the leap of faith, I can’t remember the name. It was fun and a great view of the sharks. There is also two slides also at the Mayan Temple called the challenger. It is a double slide where you can race your friends family or strangers to see who can get the fastest time. There is a second set of adult water slides in the “Power Tower” this is where you find The Abyss water slide (my favorite of all the water slides) where the rider, no tube allowed, is plunged into darkness, similar to the leap of faith, with two separate drops and ends in a cavern filled with an alligator gar aquarium. There is The Drop, Surge, and Falls water slide as well. These three slides all require tubes to ride and can be accessed via the Rapid River water attraction via a conveyor belt. It was really fun riding the conveyor belt and essentially if you could ride the rapid river all day and keep riding these water slides. Kiddos have to be over 48” for all of the above water slides I mentioned so my husband and I went on them separately while my kiddos took naps in our stroller and on the beach chairs in the shade wrapped in towels 🥰. There are little person water slides also in the kids pool area located near the Royal Towers where my son had a lot of fun. This area is about a 15 minute brisk walk from the Beach Tower. There are two main beaches on the ocean. “The Cove Beach” is a private Atlantis Beach and NOT open to the public. It is about a 15-20 minute brisk walk from the Beach Towers. It is a natural cove as the name states. It is absolutely gorgeous. My son had a wonderful time playing in the sand with his beach toys (we brought these from home) Atlantis Beach, I think this is the name, is a public beach, super clean with surf waves to play in. It is located right outside of the Beach Towers nearby the Beach pool area. There are vendors trying to sell everything from coconut drinks, hair braiding, wooden souvenirs to jet ski rides. If you want to chill and not be bothered I would suggest heading directly to the Cove beach. If sugar soft pinkish sand is your thing, both beaches will not disappoint. Lifeguards are stationed at both beaches. The life guards in the pool and beach areas are very professional and really attentive to guests. They are plentiful throughout the resort at all water attractions. I saw several instances where lifeguard needed to respond to children straying too far from the safety of the shore and whom happened to get swept into the water a little deeper then expected when the surf caught them by surprise. It happens so quickly that an unsuspecting child or parent may not realize what is happening until a life guard has already responded to the issue. I hands down feel 100% confident with both my children on future visits to the resort in terms of water safety in all areas of the Atlantis Resort. Photographers are available for candid photos all around the resort. Buy a package and you will get a flash drive and you will be able to add on photos of all family members for your entire trip. We cannot wait to return in the future for another family Vacation to Atlantis.
Don’t stay here! It’s gross and will ruin your vacation.
This hotel tower is in complete disarray. It has never been updated or renovated in any way. You may cry when you see how bad the rooms here are! Checkin was a disaster - it took four attempts to get a key that worked. Staff didn’t apologize or show any regard for their multiple errors. The lobby has no food or bar service at any time of day - you have to walk the miles worth of hallways to Coral tower for any food. The lobby area as you approach the elevators smells indefinitely of puke. The elevators are slow and always overcrowded. The rooms are dingy (though not dirty...) and dated. The bathrooms are so old the outlets are falling out and the drains don’t work. The shower head barely works. There is a constant buzzing in the rooms and they are designed to look directly at the neighboring hotel and not the ocean. The staff does not clean the rooms daily, you have to request any service you need.
Horrible customer service
The worst hotel experience of my life. You’re better off camping on the beach, because at least then you would be prepared. Rooms are dated and dirty, they are missing outlets where the phone lines plug in and there’s dust everywhere. Housekeeping skipped our room several times, and when I called to complain, the staff kept hanging up on me. We would come back from the beach and have no towels to shower. I have 2 kids and this is a major problem when everyone is starving and we are trying to make a dinner reservation. I’ve never complained about a hotel on these sites in my life. Last time we stayed at the coral and our experience was night and day! Pay the extra money and stay far away from this place.
The Beach at Atlantis Resort
The Beach at Atlantis is the least expensive part of the resort to stay in. It is not inexpensive, mind you. It is very close to the beach which we loved. The rooms are older and a bit run down but very clean. The room cleaners did a great job on our room everyday and always swept up the sand. I was very pleased with the cleanliness but they do need a remodel. There is not room service in this part of the hotel. There is a small fridge and also a safe. The property of Atlantis is beautiful and amazing but be prepared to spend a lot on food and alcohol (if you're a drinker). Well worth all we spent but we probably will not return here in the near future because of the expense. People were all nice as well.Gratuity is included in all of your purchases. The water is beautiful and amazing. I can't think of anything else to add.
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