Guest reviews The Beach At Atlantis

by Barry J

Our annual trip for a reason!!

I love this hotel. My girlfriend and I go to this property once a year and we are always thoroughly impressed. We were upset that we couldn't do our trip this year due to covid but was super excited to hear that Atlantis was opening on the 10th. We will be back to this amazing property and can't wait to see the amazing staff. Especially Shakara Johnson-McKay and Paul Major. See you guys soon!!

by PrincessJewels Miami Beach, Florida

The BEST HOTEL EVER!!

This hotel is awesome! The staff is so nice my daughter and son are 16 and they were able to hangout with their friends in their own room and since my husband is in the military they gave us a discount to $55/a night! I love this hotel!!

by 776tum

Missed opportunities

Just putting this out there for anyone that planned on traveling to Atlantis Hotel & Casino, Paradise Island, Nassau, Bahamas once they reopen. I am very sensitive to how Covid-19 has affected operations and finances in every industry. However, I am not cool with poor customer service & feels the response of a company speaks volumes. My trip was planned for 3/27. The ONLY reason I cancelled is because the DHS said they weren't prepared to help folks get back to the US if they traveled internationally & got stuck. I contacted Atlantis on 3/25 by phone, and was instructed to email my refund request. Today is AUGUST 27...I have yet to receive my refund for this trip. It's been over 120 DAYS...a runaround of phone tag & emails without success. Searching this morning for options, it appears that trend has continued for other travelers as well. As much as I love the beach & wanted to visit this resort, Atlantis Nassau will NOT be getting any business from me in the future. I am going to continue to post my experience online and will begin to include email chains until I get a response. Again, I understand the resort suffered losses from Covid-19, but so have I as an individual, and I can really use my money right now.

by Chris K Whippany, New Jersey

Horrible Customer Service

Despite the property closing completely, they have refused to refund a hotel reservation. They took money, failed to deliver a service, and are trying to force future travel. I understand that they are afraid of losing money, but this is horrible customer service.

by MaineFamilyTravel

Beach Hotel at Atlantis great option for families

So I traveled to Atlantis with just me and my two kiddos - age 7 and 11 - for our third time. It was this past February before the world changed, and I can't tell you how quickly we will be back there again when times hopefully turn back. That being said, I thought it important to write my review as I saw some negative reviews of the Beach Hotel, and I can't disagree more. I have stayed in the Coral Towers before, and to save some money and look for ocean view room (I typically don't, as we're not in the room, but at Atlantis, it is WELL worth it), I tried the Beach for the first time. It was just as enjoyable, and a great more affordable option for families in particular. Is it walking maybe 5 more minutes to the park and some options on the resort, sure? But as anybody knows who stays at the Atlantis, you're walking anywhere, so that's not an issue. I like the quieter side of the resort, as the harbor side marina has great options for food in particular, and the Coral Pool is my favorite on property outside of the water slides. The rooms were clean, large, and great views. If you want to do Atlantis but are worried about saving some money, stay at the Beach, no better way to put it. It is about the resort and the water park, and the whole property is great. The true lazy river is on that side and close by, plus the only true hot tub (hidden near the lazy river, but you can find it if you ask around and a nice "hidden gem"). That lazy river, not the current, but true lazy river, is a 20 minute great ride for kids, often more empty, plus safe enough to get out of the tube if you trust the company you are with swimming-ability wise. My kiddos are great swimmers and I had no concerns with them hopping off the tube at times. My one largest issue with all pools at the resort is hands down the hours. I understand they want you to go to the restaurants that are more expensive, versus the beach and pool side options, but to close the pools at 5pm seems ridiculous to me, and has always been a frustration. Communication about that isn't great, and I know disappointing to many. For me and my kiddos, we had fun at night, but would typically be in pools until midnight if open. No casino or bars for them, so Atlantis needs to work on this as I think it is a big opportunity missed. I have heard it is 7pm later in season, as we went in February, but still... I will review the park separately, as there is enough in there to write about no doubt, but again, the hotel is great, don't feel bad about not going to an upgrade, unless you plan to be in the room, then I guess you can consider it. Ocean view worth it, shockingly, as I said I never do it, but to see the lagoons and such below is amazing. And remember, when you are just walking to the park itself, you will see displays of aquarium-level that you would pay for elsewhere. That is how amazing it is. I highly recommend a drink at the coral pool, virgin Pina coladas for kiddos (we had many), but that pool at night with beds laid out (tried to feel very Miami, which was cool I guess - not my style, but the kiddos loved at night going bed to bed), and the cabana-type set up over the water was very neat. I can't recommend it enough IF you are going to Atlantis with kiddos, staying at beach or coral is fine. I had done royal too, which is great in itself and a little more central, but save your money for restaurants (which ARE a lot) and the trip itself - even extend a night with the savings - over staying in the fancier ones. Have fun!