What to expect
- Sleep Quality
Last 5 reviews
Mediocre at best
My husband and I spent our honeymoon here and it was stressful. We ordered room service after arriving and it was cold. In two restaurants I was ignored my husband got his breakfast and I didn’t get mine, after I left the Bacarat restaurant because I didn’t not get my food after waiting an hour. I asked for coffee in the Casanova restaurant and I was also ignored. After all these incidents I spoke to The food manager Rochelle Jibrilu. Rochelle promised to make it by sending a gift to our room which we never received, the staff doesn’t follow through with their promises. I wouldn’t recommend this Sandals at all.
Not worth the money
This was my first sandals experience and I was so disappointed!! Let me start by saying that the resort was beautiful and clean! However, it was very small with not a lot going on at night. There was only one bar open. The same bar, with the same entertainment every night. The real problem was the service!! The minimum time for a drink at any bar was 10-15 mins, at minimum! It got to the point that when we ordered a drink, we got 2 just to cut down on time spent in the lines. I’m not the kind of person that needs to be waited on but I also don’t expect to pay top dollar and get crappy service!!There was several times my group ordered food and it was forgotten about. At the buffet places, they wanted you to wait to be seated but when they did seat you, the server never came over to get our drink order. I had to find(it was not set out for self service)and get my own coffee just about every morning and forget about a refill!! Most of the staff seemed almost bothered by any request. Simple, as in, I would like to sit outside rather than inside. With talking to others at the resort I noticed that everyone had the same complaints. Those people also stated that they had been to several sandals and have never had an experience like the one in the Bahamas. I usually don’t write reviews but this was way too much money for a sub-par experience.
Everything from their website to menus to flyers describing anything on the property is an overstatement. There are many of the things they claim- they are just no where near as good as they advertise. Our travel agency screwed us into thinking we booked a butler room when really it was a “luxury” level room which is the lowest level. So we were disappointed off the bat. Room service was added to our room since luxury does not include anything. But the service was not worth the hassle. Difficult to get them to answer the phone to place and order. The order wasn’t right a single time. They wouldn’t bring any beverages other than coffee. Our mini fridge was never restocked. We called 3 times one day and they finally brought a few things but never restocked the fridge. No one seemed to like working there. Or providing service. Maybe once we got a “you’re welcome” but mostly just a rude facial expression.
Avoid this property at all costs!!!
The experience was terrible from beginning to end. Service was non-existent, the food was mediocre at best, and nobody seemed to care or doing anything about it. For example, every morning at breakfast, I was lucky to get one cup of coffee much less a re-fill for anything. Room service took 2 hours and we had to call repeatedly to get our room stocked with beverages. It is a very expensive resort that does not provide the service is promises. I did have a conversation with management before i left and the best they could do was an "im sorry". I would avoid this resort completely. I wish I could give it negative stars, it was that bad.
Always a good time at Sandals. We did have some bad luck with the weather, but had 2 great days out of 3. Pizza is the best. Butlers were there when we needed something. I didn't like the reservations active moving around from our requested plans but we adjusted. Sandals took good care of us.
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