What to expect
- Sleep Quality
Last 5 reviews
Sandals Closes Their Resort but Will NOT Offer a Full Refund
My wife and I were scheduled to go to Sandals on April 15, 2020 for our 10 year anniversary. This was going to be our third trip to a Sandals resort and our second to the Royal Bahamian. Due to the global Pandemic SANDALS CHOSE TO CLOSE THEIR RESORT. Let me repeat that so I am clear, SANDALS CHOSE TO CLOSE THEIR RESORT. I used a travel agent however I paid for the resort, flights, and insurance DIRECTLY through SANDALS (UNIQUE VAC/REP OF SANDAL). The agent I dealt with told me that Sandals would not refund my purchase but could offer me half of the resort fees back in a refund and the other half in a credit that I would have to use within a year of the initially scheduled vacation. They also told me that UNITED would give me a credit that I would have to use before the end of 2020. They told my agent this is all outlined in the insurance I purchased through SANDALS. They also told my agent to cancel the trip and this is the best they could offer. My agent spoke with Sandals twice and they would not move from their position. I was advised to cancel as to not lose the full amount of my trip. Again, SANDALS CANCELED my vacation, not me and now my money is being held hostage. When I reached out to Sandals to speak with someone they refused and told me to speak with my Agent. This is HORRIBLE customer service and a true disservice to someone who was looking to visit you three times in a decade. Anyone else reading this reach out to your credit card company. I have contacted mine, explained the situation, how we were FORCED into canceling to guarantee that we recoup some of our money back, which they fully understand and appeared to agree with me. They will be contesting these charges on my behalf. Again, this is not how you handle customer who spend thousands of dollars to visit your resort.
Beautiful but came at the worst time
The resort and view was amazing, but when we arrived on Friday, they told us that we had to fly back home by Sunday due to the coronavirus. We tried to enjoy as much of the amenities as we could in a short amount of time but there were some things that was limited. We had made a reservation on saturday at Kimonos for dinner and when we arrived, there was no one there. I wished there was some kind of communication about it being closed or what was still opened. There wasn't much people staying at the resort. The service was still phenomenal but we felt like they could have handled our situation better. Per their policy, they offered us a voucher for the 2 days that we were supposed to stay. But with our situation, we were not able to utilize the voucher within the year. We were sent to multiple staffs and they all told us the same thing; to call the sandals corporation. We did expect to talk to the GM, but that never happened. Still awaiting to speak to a representative at the corporate location....... But, a private transfer to the airport in a Rolls Royce was nice though.....
Beautiful relaxing vacation!! the week before covid-19 hit 3/16-3/21/2020
Beautiful location, awesome catamaran cruise party! Cool smaller hobie cat sailing. Drinks flowing, pool party daily. Food was excellent ( meat and fish eaters)plenty of variety and chances to get in more fruit and vegetables, Spices breakfast buffet was plentiful and very good. Casanova's Italian dining was great with the antipasto bar that offered true Italian dishes. Here are the reviews by day: Monday arrived around 1:30, easy transfer from airport, nice bus ride. Greeted at the entrance with a cool towel and porter to take our bags while they escorted us to lunch. Room would not be ready for a few hours which was fine, gave us a chance to explore ( walked around the villas and saw the two smaller pools and fish pond) and swim. Dinner Monday was at Casanova's Excellent!! I like to try new dishes when on a vacation like this, I had the lamb chops, delicious! Antipasto bar yummy. Dessert was a go at the table we all shared tiramisu, canolli, and gelato.......... Then to Cricketer's pub for some after dinner drinks, then bed, it was a long day. Tuesday St Patrick's day....... over to the private Island ( it is shared with a cruise line but there is a wall and you do not mingle with them) . Hung out in water all day, on the yellow float ring, met some great people, talked and drank. Lunch at Schooners Conch fritters are like hush puppies, and cracked conch was very good, I compared to calamari ( not rubbery at all). Back over to resort late afternoon to swim in pool and change for dinner at Spices. Menu was great . If you like beef you can not complain, at spices it was marinated with an Asian sauce with shrimp, very good. Then over to Cricketers pub for St Patrick's day celebration. Again more drinking and green drinks :) Then karaoke at theatre, yes I sang but not well, at least I had fun.... Wednesday the catamaran beach reggae snorkel trip was the highlight of our trip. Wear your bathing suit if you plan to snorkel, bring a coverup, as it is chilly when you take off, hat, sunscreen, you take towels from pool area, Crew on the Sol mate were great and very friendly. Two snorkel stops ( saw lots of fish on the coral reef with sea fans and turtles ) snorkel gear was provided, provided lunch, then an absolutely breathtaking beach break with the smoothest white sand beach, then they crank up the music and its a party on the way back. Saw some famous people's fancy homes, and an interesting TV trivia bit. Dinner at Kimonos with Rahul as our chef, great food and great showmanship of his skills. Again great beef plus shrimp chicken veggies and dessert. Early to bed... busy day Thursday a day around the pool with music trivia, drinking etc. then dinner at Gordons on the pier, again a new item for me, swordfish, it was fantastic, I also tried hubbys beef, which was the best so far. Then sing a long at piano bar, what a blast!! They provide songbooks with the lyrics. Friday situation getting serious with covid-19 had meeting with Manager to let us know what was going on. Took a hobie cat with Calvin, out on the choppy water, so glad we did it, was very fun bouncing over the waves. Then another "relaxing" day by pool, as we were all tense and anxious with leaving. Again dinner at Casnova's, then bed hopefully to go home...... Saturday breakfast at spices, then off to airport and nerve racking trip home, but we did make it home at originally expected time. So since this was an unprecedented week, it was not crowded. Grounds and landscaping are gorgeous, blooming flowers and greenery with tall palms all around. Nice statuary at entrance and all over the grounds, with two elegant fountains. We had a walk out room in Windsor building, with table and two chairs on little patio, ( some people in our group had chairs on their patios that had the arms fraying with the "wicker" material, so it hurt to sit in those chairs, that was really the only item that showed it's age on the whole property) which was great to quickly run back to the room if need be. Also on patio is a drying rack which came in handy to dry wet bathing suits overnight. Nice small walkable resort with lots of ramps, hand grab bars in bathrooms in rooms. Nice shampoo and conditioner in room with sewing kit, q-tips, cotton balls, shower cap, and make-up remover pads. In bar area of room, coffee maker, ice bucket, glasses, stocked frig with what you asked for, and what liquor you asked for. So on a daily basis, took beach bag to pool/beach which had sunscreen, hand sanitizer, sunglasses, phone, book, hats, cover-up, bug wipes ( did not use, no bugs seen), gum, and sippy cup. Yes they have paper straws, I had no issue with them even when having a frozen drink which takes loner to drink. Only negative thing for us, which is also on every vacation we take, is the bed. We do not sleep well on vacation as we have a temper-pedic bed which we LOVE, and sleeping on vacation, we always toss and turn and wake up with a sore back, but that is not on Sandals, that is on us. We did ask for the memory foam topper which we got, and it helped a little. It was NOT like a cruise where you are hounded in spending lots of money on photos, t-shirts, special drinks of the day etc., every time you walk out of your room, none of that here Thank Goodness!! It is very relaxed and classy and elegant. I would go again in a heartbeat. I want to thank all the staff, both seen and unseen, I know it takes a lot of people to run a resort of that size. Sorry for the long run on sentences, I just want to get it all out while it is still fresh in my mind....GO FOR IT!!
Can’t wait to Return!
Spent March 11 - 18 here and every aspect of the stay was great! We had a club level concierge suite. The room was great. When we needed something, we used the App to request it and service would arrive within 10 minutes. Food was great and the resort was very nice! The private island was amazing - the perfect getaway from the getaway and the catamaran cruise was a blast! And if you’re around the Windsor pool, Desario is one helluva bartender and entertainer!
Excellent service, Butlers are unmatched, improved their food dramatically
My husband and I and our 3 children and their significant others, just went on vacation to the Royal Bahamian, which my husband and I have been to 14 times and are Sandals Diamond members. We were there 4 years ago and the service was less than what we had previously experienced. But this time, Sandals Royal Bahamian has upped their game, I am very happy to say! We want to provide feedback on our 3 butlers. We have also experienced other Sandals resorts with butler service many times. Denver, Sean and Zhaly are absolutely, by far, the best trio of butlers we have ever experienced. Their attention to detail, responsiveness, courtesy and going above and beyond is unmatched, not only at Sandals but at all the resorts we have been to. Also, we want to let you know that Arizona, who we have known for close to 20 years, since we have been coming to the Royal Bahamian, is remarkable in her friendliness, customer service, and being a wonderful human being. We look forward to seeing her every time we go on our vacation here. Do something special for all of these people. You don’t ever want them to leave. We also wanted to say that the food was remarkably better than it had been in all the previous years we were there. The quality, especially at the dinner restaurants (Baccarat, Crystal Room, Casanova's, Gordon's) was excellent. Thank you for a wonderful time for our whole family!
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