What to expect
- Sleep Quality
Last 5 reviews
My husband and I just got back from Sandals last night. We had a great time! We were a bit nervous after all the other reviews but we never experienced any of negative feedback so I wanted to share. I can only speak from a butler room experience as I do feel they were the highlight of our trip. AlShane and Paula were definitely a great team. Both were equally amazing! Fortunately or unfortunately for my bank account, we started with our honeymoon trip in 2008 with a butler suite so we have always been very lucky to do butler level. We are very low key and only wanted to relax after a few very crazy months so we mostly walked around at night and sat by the fire pits, then during the day we were at the pools or beach. We met so many cool couples! We didn’t spa or do any excursions this trip. AlShane and Paula were training TedRoy as he was a butler but new to this resort. They would call us and ask us what we needed at least a couple times a day. They proactively made sure we were taken care of, that we had drinks, food, and whatever else we needed. This was our 8-9th time at a Sandals and I think this butler team was the best we ever had! We ALWAYS feel like we don’t want to bother them when we call but this team called us and encouraged us to call them. They truly made us feel like they wanted to help us or do anything they could to make sure we were having a great experience. Also, the butler manager, (I cannot recall her name!) :( was so fantastic. She remembered us during check in, at the return guest dinner and when we were leaving. She was always smiling and wanted to make sure we had everything we needed. My husband went one morning to get ice and the machine was empty. A guy named Caesars saw this, stopped what he was doing and proactively asked him what was going on and the took the ice bucket, went and got ice and brought it to our room within minutes! Overall, there were plenty of towels- always and the staff specifically at Spices, were super nice!
Had the greatest time. Everyone was friendly, the food was fantastic and our room was always kept clean. Being Celiac it was great to know every restaurant we went to at Sandals had great choices for me. Went to Spices restaurant every morning and the Chef’s took real good care of me. Great service in all the restaurants. Vanesha was fantastic and was always smiling. The young entertainment team was so much fun too. Alonzo introduced himself as the Guest Experience to see how was our stay. I told him it was great. The only draw back was the pool wasn’t heated. Not sure we’re all the bad reviews come from but we just didn’t agree with any of them. It was just a great relaxing trip.
Pros: very close to the airport, food tasted great, resort was clean and beautiful, bar staff and house keeping were great. Cons: service was less than average.. which sucks because you’re at their mercy for basically everything you need. On our first night we ordered wine around 8 pm and they said it would be there in 15 minutes to our room, we called multiple time’s and ended up getting it at 11pm. Room service was very slow and would some times not come at all. Food service staff was very hit or miss and for the most part we felt like a bother when ordering. The pizzas that we had for lunch were delicious, but most of the time it took hours to get them (although they would initially say 30-40 mins, but when you would go get them you would find that they were given to other people and orders were continuously mixed up) On the last day I got heat stroke, my husband call 3 time’s for staff to bring us bottled water. They would say every time “someone is on their way” but in reality it took two hours and at that point I thought I might need to go to the hospital. Safe to say, if there were ever a true emergency, I can’t imagine their reaction time. All in all, if you have any high expectations, I would not recommend this resort, especially for the price of it. It makes me wonder if it could be due to the “no tip policy” that most of the staff have zero drive to be more helpful and maybe put on a smile. Hope this helps someone in making the decision on whether or not to vacation at this resort.
I was disappointed that one pool was heated and one was not. The wind was very strong so the pool that was not heated had the best protection from the wind. The pool that was heated had music all day so we were stuck on the pool side not heated. I think both pools should be heated. The first night we had reservations at Gordons but when we got there they said we were not on the list. We had also checked before hand with the front desk to confirm our reservations and they said yes we were on the list. When I checked later that night I was told the front desk could not confirm, very misleading. I think you need to improve on your dinner reservations, they are very hard to understand on the phone. The rest of the week the reservations were good because I made them at the front building, not the front desk. The food was very good the rest of the week. You need more information regarding getting around town. People in the hot tub told me how to take a bus, which was to late for us.
Great stay!! Loved our butlers Tanille, Lalu, and Jackie!
We stayed here for a week and had an amazing time. We did the Windsor room with a butler. Our butlers Tanille and Lalu and Jackie took such great care of us!! They would reserve us chairs by the pool, made sure we got to eat at every restaurant, and would constantly check in on us during the day. Tanille even brought us ice cream and wine one night while I was watching the Bachelor! The private island is beautiful and we also did the reggae catamaran tour. Unfortunately we had one bad weather day but there were lots of activities to do at the resort. Can’t wait to come back!
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