What to expect
- Sleep Quality
Last 5 reviews
Canceled Vacation - Pandemic
Let me start by saying, my husband and I WERE loyal Sandals customers. Our vacation scheduled for July 2020 would have been our 7th Sandals trip. Heck, we were even married at a Sandals. All that said, my husband and I opted to cancel this trip, well before the 30 days was up - due to me being at an elevated risk. In that same week, it was announced that the resort wasn't even opening until Nov. 1, 2020, so we couldn't have gone even if we had decided to travel. After 2 phone calls and 4 weeks, we finally got a refund on the room portion of the trip, but nothing on the airfare. The customer service rep tried saying it was up to the airline. I contacted American Airlines, and they said it all had to be worked out with the booking agent - Sandals. After two more phone calls and emails, I was told I could use a lesser portion of a "credit" with American through next year, but I would have to book the flight through Sandals. I asked for this information in writing, whether on regular paper and through the mail, or an email. Nope, they said they wouldn't do that. If I have a "credit" with your company, why are you scared to document that? Sorry, but Sandals only looks out for their bottom line, and not true customer service and loyalty. Try another all inclusive - they don't have the only all inclusive options out there. And quite frankly, some of their resorts aren't the friendliest or best out there anyway. They're always chasing after you to buy upcharge items (like wines at dinner, additional sight seeing on the island, etc.). In the end, they just want your money, and that's all they want and care about.
Unreasonable During Pandemic
Very disappointed in the lack of flexibility from Sandals during a worldwide pandemic. When most businesses adjusted and offered fair returns, Sandals held on tight to their profits. We initially cancelled our trip in March because sandals was not allowing people to travel to their resort during our desired date in April. We opted to cancel because my wife and I both work in healthcare and there was much uncertainty surrounding the pandemic at the time. Pushing our vacation out a whole 12 months was too risky. We initially had push back from getting a full refund because sandals told us we were within the 30 day mark to only recover half our refund. This was completely unreasonable because we contacted sandals so many times and couldn’t get through. We then received an email stating not to call them because of influx of calls — so we waited for them to call. When they called they only wanted to reschedule and not give me my full refund because of their 30 day policy. It was completely absurd. We finally were able to receive our full refund. However, we just received the last half of our refund today, June, 19th. We requested our refund March 25th or so. It took 3 months and me reaching out to them on multiple occasions to receive my refund. The company gave the same excuse each phone call explaining they “haven’t released the funds.” It made no sense. We lost our insurance money that we put down, which is fine. We also lost our deposit. I don’t agree with their business proceedings and find it unethical. We enjoyed our trip to St. Lucia 2 years ago very much. Jamaica was just “ok.” Regardless, due to so much effort to obtain my partial refund and heartache I will no longer be traveling to sandals and will recommend other resorts over sandals. During times of crisis, leaders rise to the occasion. Sandals proved to their customers that their own profits are more important than future business.
Understand Refund Policy prior to booking
I just want to alert potential guests about my experience. We were so excited to book a July Trip to Royal Bahamian and booked what we anticipated to be the full luxury experience. We sure needed it! Paid in full, started that wonderful anticipation of the best post quarantine celebration! That was wonderful! Royal Bahamian then made the decision to not reopen until November and thus our reservation was cancelled. I immediately began to call to make arrangements, however, I am sure so many other surprised and disappointed callers were also attempting to call. I had left my number for a call back after being on hold, no callback, for several days. Today, first thing, I called, got through, and learned there is a penalty to request a refund! Even though Sandals cancelled the reservation. So, we have not been to Sandals, and had to plan to come at a later time for compensation to receive full compensation. So please understand the cancellation policy prior to investing into this experience!
Luxury birthday break, but in the week before covid-19 hit 17/3/20 - 22/03/20!!
My husband treated me for my big birthday and went all out! Just the timing was not the best with the Coronavirus crisis. But the hotel shutting off and with limited guests, it had its advantage. We had the ENTIRE hotel and private island practically to ourselves on the last 2 days!! And we made the most of it and enjoyed it most then :-). Our second Sandals holiday after Sandals Grande St Lucia and after reading mixed reviews on here, we were a bit worried. But booking a luxury Villa room with 3 personalised butlers was the ultra cherry on the top :-). Quick summary below: The good bits (summarised as there were just too many!) - - The food was AMAZING (even for us Muslims that are restricted with veg and seafood). Bacarat restaurant was the best, Gordons for those crab cakes and Spices, the main restaurant had the best lobster dish ever! - The chef staff were very attentive to our dietary requirements and were even able to source (and evidence) halal meat dishes, much to my husband's delight (those lamb chops, mmmmm) - Every waiter / waitress was faultless. - There is no need to tip (or pressure). Most staff had a 'No need to tip me, I am that good' badge on. - Villa rooms were bigger and much more luxurious, if you can afford it. Request Room 747 which is spacious (bigger than other rooms which we peeked into and we had another room for the last 2 nights due to flights changed and then moved back to original date) and it is right by the private villa pool (heated) and jacuzzi, perfect for a midnight dip :-) - Our personal butlers were Stacey, Renard and Antonio who were on the ball with everythimg, especially Renard! From restaurant bookings, dinner escorts straight to your table, arranging breakfast in the room patio, running the hot tub before you arrive in the room, arranging non alcoholic drinks, snacks in the room and straight to you while relaxing at the pool, personalised birthday notes and decor in the room and available at your every whim at the touch of a (phone) button, they were amazing! I wish I could bring them home with me :-) - Being picked up and taken back from the airport in your own chaffeured Rolls Royce (perk of booking a Villa room). - Plenty of loungers available (again I think this was due to limited guests) - If you are a certified diver, go for it! We had an array of curious reef sharks around us and the crew were amazing (Brian especially). - Husband arranged for a birthday candlelight dinner, and it was simply wow! Service, decor, food, privacy - faultless! - Pamela in the bookings office was pure entertainment and stole the show at the Sandals Select dinner (Pamela if you are this, we are the Mohameds :-) - All the staff, including Mustafa and the waiters/butlers/bartenders/entertainment crew were fantastic!! Even the butler manager was supportive in the time when our flights back to the UK were initially cancelled and allowed us to use the phone in the butler office to call the airline in the UK (after a few hiccups and rebooking on the incorrect route, we made it back okay). - And the highlight of the whole resort and the one thing I will always remember it for....that offshore private island, aaahhhh. Tucked away in the ocean surrounded by turquoise blue waters, lots of sunloungers, restaurant with yummy food, drinks aplenty, private little areas, snorkelling, a massive sunlounger at the very tip of the island to relax and take in the sounds of the ocean, swings over the ocean, hammocks and so much more. And with the added bonus of having that whole island practically to ourselves on the last day....take me back there anytime! The bits that...should we say, could be worked on (still thinking of that island...): - The resort is a bit dated and in need of general updating (villas are good though) - The massage and spa was a bit disappointing and overpriced and the staff were not very warmimg / attentive. Give this a miss. - There is (lots) of seaweed in the resort beach. Staff do their best to clean but I'd stick to the island beach. - The main pools are a bit cold (you have been warned). The glistening sun does not seem to warm it up so we stuck to the villa pool instead. More quieter too. - Ventured a day into Atlantis resort (I mean you can't go to Bahamas without seeing this) - only to be told they were not allowing guests from outside the resort into the waterpark and aquarium (and we checked the website before this). The reception staff was kind enough to allow us to venture into the aquarium and we explored a bit and headed back. We were amongst the few British guests (most guests were from the USA) and made it out on literally the last Flight out of Bahamas to London so were thankful for that. This was one of the best trips I have been (yes even better than the Maldives or Sandals St Lucia). I would love to go back, just for that island....
Just OK. Overpriced.Food Ok, not grate. Beach - not pleasant view. Service - 3.5. Drinks - 3. Entertainment - 3.5.Rooms 4 stars max. Lot of personnel new hire, does not know anything. For $6,5000 per couple per week better go somewhere else.
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