What to expect
- Sleep Quality
Last 5 reviews
Not good enough
We had a 2 night stay at Pretty Beach House as part of our Babymoon. It is very expensive and there is much better value to be had elsewhere if that is a consideration. One thing I didn't realise until we were there was the close association between Bells Killcare and Pretty beach House. They describe it as a sister property. Most of the staff come from Bells and most of the equipment like a bicycle or kayak (available for extra hire charge) comes from Bells as well. I asked for a bike and was advised that they were all at Bells but the staff did find one rusty old bike with flat tyres that they made serviceable. Apparently most of the guests like to eat ad drink and float in the pool. Our room was clean and well presented but we could not open any of the sliding glass doors for a breeze as 4 out of 4 flyscreens were broken. We were advised repairs were not able to be done until after our departure so we just left the airconditioning on 24/7. The food/dining was outstanding and cannot be faulted. Service was casually attentive and good. In summary, the property is very good but not good value. Go if you like privacy and excellent food and wine and don't care about the cost
Where do I begin ? The service was unsurpassed cannot fault or have a favourite person , we were given the utmost attention during our entire stay of three nights , our request were met with beyond enthusiasm , seriously after working in a customer service industry I am baffled how this establishment has sourced the BEST OF THE BEST , the Chefs, staff everyone , thank you thank you for making our stay as wonderful and beautiful as it was in this luxury Haven in our very own Australia NSW ... What an amazing experience , exquisite luxury destination private indulgence waking up to this view for three days, private chef wine cellar at your disposal , degustation each night , breakfast fare full of local produce and bakes , with lunch extending to local fish , delectable meats and paired wines ... a memorable occasion with an experience of unsurpassed elegance at this 4 Private Villas tucked away in the Boudi National Park ! The elegance of Four Beautifully appointed Villas private plunge pools dropped into the Boudi National Park Hidden Away with all the luxury amenities and beyond equipped bathrooms and luxury Italian Linen bedding you have no idea this place is a bucket list MUST !! It is stylish architecturally interesting with superb interiors ... our Villa was stunning , everything was provided , the snacks the Bar Fridge stocked daily, fresh produce , and your very own award winning Chef, Wine and dining for only eight persons breakfast lunch and dinner wow what a culinary delight , don’t worry for those who love their food and worry about the kilos , ....at your doorstep you have four major walks at your front door leading you through bushland diverse native and rocky terrain to secluded beaches and Box Head lookout ! My partner AND I will be back ... I am happy to speak to anyone who is keen to go , just PM via Facebook ... also one important factor , from my first point of call booking Pretty House it just got better every day amazing well done to the Pretty Beach House Family .... see you soon .... get the Pol Roger ready Jeff, Missy and Breë x KRYSTALLA & MARK
We stayed in Treetops which was part of the main building. Beautiful view with a firepit on a huge terrace. Wonderful ambience. Walk down the stairs and you were in the Restaurant and Bar area. Fabulous food all day especially when Dean Jones was cooking. Nice wines including Pol Roger Champagne. We hiked through the National Park each day after a delicious breakfast so we could enjoy lunch. It was a perfect short break worth every dollar.
Very, very, VERY expensive
The accommodation is just nice. Not special and not very well maintained – particularly outside areas. At this level I would have expected everything to be pristine. Service is casual charming but not coherent – many changes in people over a three day stay. Food was amazing but again multiple chefs and we did feel a limited choice might have been given. I don’t eat red meat so my only option of quail was a tad esoteric. But for high end travellers in Australia choices are limited which is why Pretty Beach House will always be on the radar. Simply not worth the money on any level.
A dirty disappointment
Hugely disappointing 2 night stay at pretty beach house and not worth the money. I am so surprised that the previous reviews have been so good as this was absolutely not our experience. Please read below the polite feedback I sent to the Pretty beach house team (and although we got a reply saying sorry, I was surprised we were not offered anything as compensation given in their reply they admitted the issues we encountered were not up to they normal high standards. You don’t pay $2,400 per night to stay in a dirty room filled with cobwebs and ants!) “We have just finished our 3 week Australia and New Zealand honeymoon and although we have had a lovely honeymoon because we didn’t let the PBH experience ruin it but it certainly didn’t enhance it. As mentioned to Geoffrey the property is not up to the standard we would have expected given the price charged. As you know we were nervous about making the trip to Sydney based on what we had heard in the UK news and although we were pleasantly surprised not to be affected at all by the bush fires, unfortunately, we now regret our choice to stay at PBH. We are not in the habit of complaining and thankfully over the years of travelling and staying in wonderful places we haven’t had much need to. I want the best places, great quality and the cost usually reflects that. The things like cobwebs hanging from the lights in the dining room and all round our room, the dirty sofa in our room, the stained pool chairs, the stained chairs on our balcony, the swimming pool cleaner being left in the pool even though it was never turned on, no offer of a pool towel when sitting by the pool, the ants everywhere especially round by our plunge pool so you couldn’t sit there, no extra effort or acknowledgement that we were on honeymoon and not even the smallest effort to make the house Christmassy - there was no attention to detail. My one priority was to go for the best and have a luxurious and memorable trip - the room was none of those things and as I said I was looking forward to going home which was never a sentiment I felt in the any of the other beautiful lodges and hotels we have stayed in during our trip. It is a shame that the property was not up to standard, especially given the food was delicious and the staff lovely, but hopefully after some changes it will be for others who stay there in the future. We have family planning on a similar trip to New Zealand and Australia next year and unfortunately I could not recommend PBH to them. I appreciated Geoffrey apologising but it’s a shame they were so many excuses for making them.”
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