What to expect
- Sleep Quality
Last 5 reviews
Wedding + Accommodation + Resort - AMAZING
I stayed at Pacific Bay Resort as a friend was being married there. What a special place. The wedding day was flawless - food was substantial, presented well and tasted amazing. The staff very friendly, helpful and attentive. The location / atmosphere was just perfect for my friends wedding. She was stress free and had a great time also. Our room was a deluxe hotel room which was neat, tidy and clean. All required amenities were available. Great view. Checking in was quick easy and friendly. We spent the next day at the Golf Hut Pool - WOW. Our children joined us that morning and we spent the day down there snacking on menu items and swimming. I could not have asked for more at this resort.
I had an unplanned stay here for 2 nights with my husband and 6 month old baby, when our road trip was cut short due to flooding. We stayed in one of the executive one bedroom apartments on the 5th floor. The room looked recently renovated and was spacious, clean and comfortable. There was a spa bath, kitchenette and living/ dining area with plenty of room. The bed was a big comfy cloud that enveloped you. Probably a bit soft for my liking, but I still slept well. The car park is very tight, particularly for SUVs. Due to the weather we didn’t use the golf course or pool, but still had a nice stay given the circumstances.
Had a wonderful wedding reception at the restaurant. The staff were very friendly, capable and professional, Special kudos to Patricio. The food and drinks were great. A beautiful setting. The only let down was one of the male waiters who seemed to be having trouble keeping his pants up and his shirt tucked in. Not a good look.
Dump with a nice pool
Our usual resort in Coffs was booked out so we decided to give Pacific Bay a go! Never again! Check in was average. Spent a long minute or so standing at the counter while the girls tapped away at a computer and didn’t acknowledge my existence. When another visitor arrived after me the other receptionist behind the counter made it clear her shift was over and she would make a start on their check in but then pass it over to someone else. Maybe a crash course in customer service would be an idea! $150 security bond for one night in a studio room - I have stayed at many 5 start resorts in the last few months that do not charge this! If you want a beach side location to actually swim at the beach, do not stay here! - beach was shocking. Not a person in sight and we could easily see why. Rooms are small and extremely close together. We could hear everything our neighbours would say. Woke up to their child screaming at early hours and doors slamming as they came in and out. No in room movies! So when it started to rain we had nothing to do but sit in the shoebox of a room watching a children’s movie on TV. Service and WIFI were TERRIBLE!!!! Couldn’t even make a phone call. Last but not least. No undercover parking. Even the outside car park was completely packed. So we were forced to park in a mud pit. Surprised no one got bogged. Such a disappointment!
Great Southern Train Visit
We were transported here for drinks and dinner as part of an off train excursion. So I don[t know if our visit is representative of a more regular dining experience. Firstly, the grounds were manicured and the little we saw of the facility was impressive. Service was first class. Our food was delicious, well cooked and nicely presented. I would be keen to return to see if our experience was typical.
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