What to expect
- Sleep Quality
Last 5 reviews
Booked as i had some essential work during covid with my partner and I. I do understand its covid so obviously no room service and restaurants open. That being said i would except basic amenities in the room no robe in the Room i took a shower and had to get changed back into my suit to pick up my uber eats outside on the road as they couldnt come in or up. The purpose of booking a so called 5 star is so i can have at least have basics such as soft drink in my room. Being a type 1 diabetic i had to obviously order it. I had to get changed twice throughout the evening as no robe was in room. If i wanted such basic services i might as well have booked a 2-4 star for 150 a night. If i couldnt even have let alone a soft drink or cold water you still took the bond i still havent recieved back. Overall very poor would recommend others in sydney for business for sure.
Disappointed from check in to check out
After being recommended to your hotel by a dear friend from Canada, we decided to book one of your suits as a post operation surprise for our daughter Lucia, as well as an extra Horizon Room so we could catch up with our friends. A surprise it was but not a great one! From the beginning, the whole experience felt very 3 star or less. For Check in, ( that we thought was available for the executive floors as below) We had to line up for about 15 mins. Our room was not ready ( as checkin was at 3), so we decided to wait in your lobby lounge until the Horizon lounge opened. This lounge was full of young families, whose kids were jumping all over the furniture without shoes on. No wonder the lounge was worn and dated. (This room was supposed to include: access to the exclusive Horizon Club Lounge, which boasts amazing views of Sydney Harbour. Guests also enjoy: • VIP check-in and check-out service • Complimentary buffet breakfast • Complimentary afternoon tea, evening canapes and beverages • Complimentary shoe shine service) We lined up again to get the access pass for the Horizon Lounge. Fantastic views and Jerry greeted us with a wonderful smile. The Horizon lounge had crumbs under the tables and most armchairs were worn and dirty. We went to lunch and returned to collect our keys for the room. Lined up again in reception! I asked if the bed would be made up for my daughter and the reply was that the room would be ready for us all. The sofa bed was not made up and there were only 2 baby bottles of water in the room and no mini bar. After trying to call reception 3 times, I finally reached some one who sent room service to make up the bed. The sofa bed was so warped in the middle that it made us cringe at the thought of if 2 people had to sleep in it. Our daughter ( post operation) slept so badly that she came to our bed in the morning to sleep.The pillows on all beds were completely flat and uncomfortable by morning. Around 6:30 that evening, we met our friends for a cocktail and canapes before we went out for dinner. I had booked them into the Shangri la as a gift, thinking the Horizon bar would be somewhere special to start. I had read about a dress code, so we all packed cocktail dress attire. ( most clients there were in joggers and very casual clothes) Unfortunately the canapes were sub- standard and not a cocktail in sight. ( as advertised- Horizon Club on level 30, including breakfast, evening cocktails and canapes, and spectacular views) Thanks again to the lovely staff, we didn't just leave for a more favourable experience somewhere else. We were all looking forward to taking a simple breakfast either at Altitude or the Horizon Bar area but were informed ( not at check in but after going up and down looking for it) that breakfast was served on level 1. Again, we had to line up in a long line to be seated. The breakfast area was nothing like what would be expected for an executive room dining area was closed. Then there was room service!, we had to call many times before anyone answered. So, we tried to go to the pool area. We called ahead to book. It was full of screaming kids, so we jumped in the spa, soon to be followed by the kids who jumped in and kept splashing ( spa had a sign saying max of 4/5) I think an extra 5 kids jumped in, so we just left. Upon Check out on the 16th, we lined up again! and honestly couldn't wait to leave. No concierge to hail a taxi. I could keep going with how disappointed we were with paying nearly $700 per night, plus$500 for our friends room, only to be presented with what we agreed was a totally sub standard experience. Our only good word is that all of the staff were lovely. We understand that covid has had an impact on the Hotel industry, but please don't sell an experience that can not be offered
Shangri La Hotels is my always favourite in the world. It was our 2d visit since last year. In Besiktas, Istanbul, we have always loved to stay at Shangri La as well. We enjoyed every minute we spend at the hotel. Very professional and friendly check-in process provided by front office employees. The hotel has a wonderful view of the harbour and city. We have enjoyed all amenities provided and service of course. Spa and fitness activities are one of the important services during business trips, which were great at the hotel. I have to chance to meet hotel GM Phillipe, who is very professional like other Shangri La GMs, took care of us during our trip Thanks for the great service
WOW THE VIEWS - but not the views you might think?
We, luckily had a wonderful 3 night stay just 10 days prior to Sydney being locked down, and how lucky we were!! Upon arrival, and each time you enter reception during your stay, you are temperature checked and required to check in via the QR code system, once daily. Our room. WOWWWWW!! Now, we have stayed at the Shangri-la twice preciously, both times with the QuintessentialHarbour View room, so this time we opted for a Queen Darling Harbour view room ,for a change of scenery , and we were not disappointed!!! The stunning vistas to the west looking directly towards Balmain and beyond are just as impressive - and the sunsets from our room on the 16th floor - absolutely stunning!! We were lucky to have a bottle of champagne chilling for us, upon arrival as well as a pre arranged platter, which was also served in a timely manner. Our room was spotless during our entire stay. Rooms are almost sound proof , other than for children jumping off beds in room above us one evening. This review is to allow the mid range traveler, who is budget aware, and likes to spend wisely, to consider this hotel for a central Sydney base. Well worth the few extra dollars per day.
Extremely Disappointing for a 5 Star Hotel
The rooms are tired and in need of renovation. We were tired when we arrived and thought we would eat in-house. The restaurant was closed and so we looked at room service - very expensive eg, hamburgers were $32 and any order had a "Tray" charge of $10 on top of the price. We decided to watch a movie. Incredibly the room TVs are not smart TV and so cannot access the internet for Netflix, etc. You have to buy movies at $16.95 each most of which were not very recent. Finally, we discovered that you have to boom a slot to use the pool. Probably a COVID thing but considering we never saw anyone else in the pool, strange. This is an expensive hotel and needs to lift its game - would not stay there again.
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