What to expect
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Last 5 reviews
Despite staying over a busy long weekend the staff went out of their way to ensure a personal touch. We stayed in a horizon club room which had a seperate lounge and bedroom with views over the harbour which was definitely worth the extra money.
We stayed on the 30th floor and our view was of the opera house and the bridge, absolutely awesome views. There was also a padded seating so you could enjoy a nice glass of wine and just watch the world go by. We arrived in the week and unfortunately we could not access the Horizon lounge until Friday and I must admit it was such a comfortable lounge alot nicer than the lounge on the 36th floor, seating was more comfortable. Felt squashed in with a few tables in the upstairs lounge, didn't like it as much, however one of the staff called Nikki made our stay wonderful such a lovely compassionate young lady. Enjoyed the afternoon tea, canopes and especially the free evening drinks, didn't have long to wait for a refill, staff where very attentive.
The Horizon lounge is just beautiful
We've been staying at the Shangri-la every year these last few years to celebrate our birthdays - it's a special hotel for us, as we spent our wedding night there a long time ago. It's a lovely hotel in a wonderful location and has a bit of a different unique feel to some of the typical 5 star hotels in Sydney. As it was a milestone birthday this year, we stayed in the Sydney Harbour Suite, and it is well worth the extra money - it is very large and comfortable, and was a corner suite, with expansive views from every room --- whether bathroom, expansive lounge, or bedroom. We also didn't expect 2 bathrooms, which is a nice touch :). We might stay in the Executive version of this suite next time, which isn't a lot extra, but would add an extra touch, being on a higher floor. The other thing we were impressed with is how professional the whole hotel was during this Covid era --- the social distancing was handled expertly with good processes. More than anything though, staying in the Suite, gives Horizon Lounge Access - the views are breath-taking, the service exceptional, and the food expansive --- afternoon tea was a delight, and canapes during the evening are actually a full meal (sushi, grilled chicken, pork belly, etc) --- we thought we'd have a small snack and then go out for dinner - well and and truly not needed! My only very minor constructive feedback are that a) whilst we love the indoor pool and spa, the pool is in need of re-tiling (it's showing its age); b) the couch in the Suite lounge is looking dated and could do with an upgrade / upholster into a less dark colour (still in good condition though) and c) it might be worth putting signs on each floor outside the lifts to remind people 4 people per lift. Now that we've experienced the Lounge, I don't think we could stay at the Shangri-La again without booking either a Horizon room or suite - it's well worth it from a value perspective both in terms of the room and lounge access. Thanks to all the staff, lounge staff in particular, for making our stay such a special occasion - the late check-out was the cherry on top :)
We had a beautiful stay. The staff were helpful, consistent and very attentive. Great size rooms and were equipped with everything you need. The cleanliness of the rooms were as to be expected (perfect) and the rooms were made up perfectly. The hotel is walking distance to all the great cafes and bars in the middle of The Rocks.
A view from the clouds
Well as we cant travel to many locations at this stage, I thought we would do a Staycation in Sydney, with a great deal we decided on Shangri-La. From the moment we entered we were looked after so well, I did receive an early check in (11am) and we checked in at reception as the Horizon Club opens at 12 noon. The hours at this stage of Covid at 12-8pm Fri 0730-8pm Sat Damon on Sunday. We went to our room Horizon Premier Harbour Room, this was an upgrade. We could not wait so it was 12 noon and off to the club for coffee. Breakfast is 0730-1030 with a set menu Afternoon High Tea 2pm-5pm Drinks and canapés 6pm- 8pm The food was excellent and I have stayed in many hotels and Club lounges all over the world so I can compare. The is nothing they can't do. Our stay was 99% perfect (1% was sorted in-house) Thanks to Aki. A shout out to the Horizon Club team, Sheikh, Jerry (chubby one, he knows the joke) and Chang, you all made us feel welcome and at home. See you all again in January 2021 (oh no not him again) another joke. Team stay well and stay safe.
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