What to expect
- Sleep Quality
Last 5 reviews
Disappointing Customer Service
I recently booked a reservation for the Intercontinental via Booking.com with the confirmation specifically mentioning payment would not be taken until 7 days before the visit and with free cancellation. I was surprised to see payment taken from my credit card that very same day I made the booking which was a month before the reservation was booked for. When I called to question the lady at the Intercontinental she said this was a miscommunication between Booking.com and the Intercontinental and that the information on Booking.com was incorrect. I have since cancelled the reservation and have now been told it will now take up to 30days to refund the money the Intercontinental took from my account (in error and without my permission) which I think is unacceptable given it took them one day to collect it. Confused as to why it takes so long to return money to a customer that was incorrectly collected in the first instance. Very disappointing behaviour for a 5 star hotel and one which I have stayed at a few times however will not be returning.
Just a night away
It’s the people, the smiles, the taking care that makes a hotel work and that’s what we got at the InterContinental Sydney….great food in M&W, a nightcap at the bar, a great night sleep and fantastic buffet breakfast and all within the beautiful setting of this old building with those amazing views over Sydney harbour.…nothing else required, thank you Tim for a wonderful stay.
Tarnished 5 Stars
Hard to find valet parking entrance. A large neon sign would be a better option, than a small TAXI sign. The next day, we walked around the building to find the entrance. Also, the parking fee is outrages. $140 for two nights. When Wilson Parking charges $25 per day just down the road. Power outlets in the room. To charge a phone from 40% is slow. 1 percent at half hour plus. Shower. 5 minutes plus of running water from cold, to just warm. And water pressure not much better. No complementary water bottles in room. Other hotels seem to manage this! Complementary bath robes. Only one, but two pairs of complementary slippers. Noisy air conditioning duct near door. Phone in room does not work. Checkin at 3pm. But lounge area closes at 4.30pm. Only other option is the rooftop bar. But at 50 dollars per person, non refundable. And a reservation needed. Intercontinental seems to be lagging behind other 5 Star hotels we have visited. Staff were friendly and helpful. Room was clean and presentable. Bed is a tad small,but then I am 6’7”. Pillows for my liking, were like sleeping on cement bags. I do believe the five stars are a little tarnished, and need a good polishing.
I have visited the Intercontinental Sydney many times and been very happy, however this visit was so poor I felt I needed to negatively review. The rooms are very tired which is why they are renovating and I was warned about and noise but this was not an issue for me as I was out each day. My issues were with service, I request an ice bucket first night which took approx an hour to arrive, the second night I arrived back early evening (after being out all day) to find my room had not been serviced, I requested a simple service of some more ice and Tbags and I have waited an hour and a half so far! There is no bar open at 5pm in the hotel except for the Panorama bar (top floor great view) but you need to book and there is a minimum spend of $50. I was just wanting a quiet glass of wine. I am so disappointed, will not return. There are plenty of other hotels in Sydney to choose from.
Terrible and Dishonest
Stayed here as part of a mystery flight for a girls weekend, upon returning to our rooms they had not been made up as apparently they were to busy. I left some chargers in the room upon leaving which apparently are not there and indicates to me that housekeeping did not turn the items in and kept them, only explanation when they were definitely left in the room. Don't waste your money on this hotel.
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