What to expect
- Sleep Quality
Last 5 reviews
Where do I start
Yes this a five star hotel and the hard product is great, but unfortunately that’s where it ends. First I will say I asked a manager to call me numerous times and was never contacted. Everything in this hotel is difficult - want room service to do something - that’ll be an hour. Want your room serviced - good luck! After paying $175 for a half day rate we had to raid the pool for towels.. By far the worst thing for me is that the hotel is literally the only place in New South Wales that requires masks. For overseas readers this is not a safety concern - there is no community transmission of COVID in Australia let alone NSW. So much so that we have 75,000 people safely in stadiums. I adhered to all of the strict lockdowns and mask rules of 2020 but didn’t expect my vacation to be ruined by a daily reminder of the pandemic. PS - half the staff don’t wear them anyway...
Amazing service in a perfect position
Hands down the best hotel I've stayed at in Sydney. The staff were so attentive and friendly and I felt like nothing was too much trouble. There were first class amenities and the bed and pillows were extremely comfortable. There was some building work going on next door to the hotel, but when the construction workers went past the cut off time the manager of the hotel went across the road and asked them to stop - which they did! I've stayed in Sydney many times for work but this will be my new home away from home going forward.
Superb hotel in a fantastic location
An oasis that is in a great location n the midst of Circular Quay and the Rocks. Staff are exceptional. Whisky bar is a great place to unwind and relax with friendly and informative staff. Room service was first class. The bed is extremely comfortable and room amenities are excellent. We will definitely stay here again and recommend this hotel for anyone visiting Sydney.
Was a lovely experience, lovely view, and comfortable bed. The only downside was... we went up to our room after checking in after being told our bags would follow... we had to wait for a good 30 minutes to get our bags. After half an hour we went down to see our bags still on the trolley... outside... Was frustrating as we had valuables in our bags just sitting there.... but they did make it up in apologising and getting us a bottle of wine for our anniversary celebrations
Stayed Easter with my 21 year old daughter. Staff were exceptional - 100% recommend this hotel. Great facilities and location. Room service was great, restaurant was fabulous, hygiene excellent. Close to The Rocks so head out and explore - walked to The Botanical Gardens, went to the Cinema etc etc
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