What to expect
- Sleep Quality
Last 5 reviews
Best eco nature reserve in port Douglas
They have the best team - nothing is to much trouble. Great resort to relax. Fabulous team. Fantastic restaurant with the best steak and onion rings in the world! The team can organise great tours (the Daintree with Bill, Calypso half day tour, Angela (private driver) all very highly recommended. A great getaway to relax and be in touch with nature and self.
Loved every bit of our stay! Specially want to thank the amazing staff , receptionist, porters really made the stay extra special. Beautiful beach next to the hotel and peaceful surroundings. Pool is wonderful and the rooms are clean and nice.
We stayed for 6 nights and really enjoyed our stay! The staff were excellent and nothing is too much trouble! The food was very good and the pavilion is the perfect place for meals and to while away the afternoon! Truly,again I can’t comment enough on how great the staff are! The rooms are nice but need to be updated. For a 5 star resort they don’t match the rating. No robes, the hairdryers are old and horrible to use and the doors to the balcony need screens as you can’t leave them open. The rooms are only serviced every second day which while we understand it was an Eco resort it is meant to be a luxury resort It would have been good to have been told that it is not mobility friendly. While the staff are very obliging and pick you up very quickly when requested, the Pavilion has lots of stairs and no disabled access to the top level. The pool area is beautiful but again no handrails to help get in or out.
Another one of those "just what the doctor ordered" places!
Where do I start without making this review a novel?! The unassuming driveway off the Captain Cook Highway led me through the grounds up to the main reception building where I checked in and organised for a staff member in a golf buggy to pick me up from the carpark after driving back down about 150 metres to park my car. My first impression was that I'd finally come to a place where staff were friendly, professional and hadn't forgotten the meaning of genuine customer service. The smiling, knowledgeable and passionate staff help to make this resort what it is. I had booked my stay at Thala Beach Nature Reserve as part of a $1998 2-person 5 night TripADeal package that included breakfasts, late checkout and a bottle of champagne (which Thala Beach staff graciously substituted with a bottle of red wine), as well as a couple of yacht cruises through Sailaway Tours. I had credit left over after a cancelled overseas trip last year and certainly don't regret using it for my stay here. I may never have stayed at Thala Beach otherwise, but now hope to return someday. My Jungle Walk Bungalow was upgraded to a Eucalypt Bungalow which was nestled among the forest canopy. I note there were a few Eucalypt Bungalows further down the walkway that had a more open view from their balconies, and I feel I might have preferred one of those, but I was still more than happy with the bungalow I was assigned. The bungalow itself had most of what I needed, and staff brought down some knives and plates for me upon request when I had some local fruits I'd bought along the way and wanted to eat without making a mess. The interior design was.... let's call it timeless....! Some people say dated, but I didn't really feel that way. Everything was well maintained and because there were no radical designs or materials used, the overall feel was fine - not modern, but not ageing either. Having a separate bath was great, relaxing, and what I'd expect at a 5 star resort. The split system air conditioner was nice and quiet and everything in the room worked. If I had to make a criticism here, it would be that the toiletries provided should be sourced from local manufacturers. The little shampoos were made in china, and I think we should all be doing our best not to be buying products made there. I would expect a place like TBNR to be all the more conscious of the need to support local enterprise. My next big impression were the breakfasts at Osprey's Restaurant. The views are, of course, lovely. The food was of a good quality and presentation was very nice. Serving sizes were decent too. Given that breakfast was included in my package, I was essentially able to order any of the usual food items on their a-la-carte breakfast menu, as well as tea or filtered coffee. Decent coffee (or so called "barista coffee") was $1 more on the menu but wasn't included with my package. I found this a little disappointing. Being from "down south", I've become quite accustomed to my morning cappuccino and would have been happy to pay the $1 difference, but unfortunately I would have had to pay the full $5 if I wanted a decent coffee as opposed to my free one. Anyway, it was a trip back in time in that respect and by the end of my 5 night stay I'd come to be able to stomach the filter coffee :P Sugar and milk certainly helped! On one morning, one of the waitresses (who must have been on leave for a little while prior) gave me a bill for the filter coffee I'd had that morning. I disputed it but she said it wasn't included in my package. Anyway it turned out she was wrong, and testament to the belief in good customer service that I mentioned previously, this staff member approached me the following day to apologise for the misunderstanding and resultant difficulty, and explain that she hadn't been aware of a policy change in relation to the coffee. No biggie, but the way the situation was handled showed that the staff member actually gave a damn, and this made a big difference. I'd recommend doing some of the activities offered by the resort. Unfortunately given the time of year it was too cloudy for the stargazing, but I was lucky enough to be able to do the Bird & Nature Walk. The gentleman running this was amazingly knowledgeable and passionate, and despite the wet weather that day we persevered and I really enjoyed the walk and commentary. Given the size of the property, even in my 5 days I actually never managed to do all the other walks I wanted to, in between my other sightseeing of the region. I would have liked to see them offering young drinking coconuts from their plantation to guests, though perhaps this is something they do on their dedicated Nature Walk. A couple of criticisms that I feel need to be made are the lack of Wi-Fi in the accommodation. Free Wi-Fi is available in the reception building, and truth be told mobile/data coverage wasn't an issue for me (with Optus), but I imagine this may be an issue (and an expectations) for many guests these days. Also, the fact that the hotel pool has a spa (jacuzzi/bubble pool?) on the top level was lovely but the water in that was the same temperature as the rest of the pool. I'd have loved (and expected) for it to be heated. In the end however, I enjoyed my stay and would love to come back sometime. Being surrounded by nature and not seeing a single chinese tour group was exactly what I needed, and that's what I experienced here! Thank you to all at Thala Beach Nature Reserve, keep up the good work and keep smiling!
A little slice of heaven!
I adored this resort! After having stayed in Port Douglas prior, it was nice to 'escape' into the wilderness, and Thala offered this remoteness coupled with outstanding customer service, phenomenal food, delicious cocktails, a glorious private beach and tons of immersion in nature! Our cabin overlooked the Coral Sea and was delightful to sit there listening to the birds, watching the goannas and geckos and soak in the pristine wilderness. The lounge was such a superb way to watch the wet season thunderstorms roll in also! Thanks Thala team - we hope to be back!
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