What to expect
- Sleep Quality
Last 5 reviews
Great Place to Stay
We stayed at the Sheraton for 6 nights and had a great time. Friendly staff always willing to help. Great atmosphere, awesome pool, good food and bar. Close to Port Douglas with a 20 minute walk along the beach. Close to the Daintree Rainforest and barrier reef. We will be back!!!!
Fantastic Weeks Stay
Just returned from a 6 day family break. The resort is fantastic. The lagoon pools were simply stunning Room was great and perfect for our needs situated in the North Wing. Would definitely come back. Even looking at later this year. Only negative I would say is lunch and dinner at Feast Restaurant. For a 5 star hotel, the quality of the food here is dreadful for the price paid. I would suggest eating at one of the higher end restaurants in town. Management really have to look at this.
Like all Mirages - this one has a beautiful setting. The check in was smooth, my Bonvoy status was acknowledged by the person who checked us in. The rooms were large and comfortable. We had great service every morning at breakfast , yes we had to book but the menu was sufficient. All the staff we passed by or dealt with all greeted us and said hi warmly. If there was one thing that could be improved would possibly be having USB points in the rooms (no big deal)
Wow - 5 Star all the way
Our family of 3 two adults and a 9 year old had an absolute perfect stay at the Sheraton. We had a lagoon access room with two double beds. The rooms were large, clean with fridge and tea an coffee facilities. House keeping kept the rooms spotless and after a daily clean every thing was always replenished. Could not fault housekeeping. The room had a large 55 inch flat screen TV with Chromecast where you could watch any of your own streaming services and a number of cable channels. The only negative comment was the internet was slow (although somewhat expected in far north QLD, perhaps Sheraton/Marriott can address this in the future) The pools in the resort are fantastic numerous salt water lagoon pools throughout the complex and a freshwater pool with swim up bar. Funny, we barely used our own lagoon pool and mostly used the main lagoon pool, whilst more crowded had more kids which our 9 year old loved. Restaurants were numerous we missed out on the Harrisons, apparently fantastic (little disappointed) but had to pre book well in advance...Lagoon house is great for pool side snacks or takeaway. Feast was just ok, breakfasts were a little average, almost trying but failing at Asian infused breakfast. Breads seemed like they were not fresh, quality all round was average. For a 5 star (even casual) restaurant I expected more. Staff also had little idea of Marriott Gold Elite discounts offered at restaurants....so don't forget to ask. Counter staff rectified this and applied discounts. There is a gym onsite, although there was so much to do we had little time to train (thats what I like telling myself), between the reef, Daintree, lots of time at the pool and lots of great food, not unexpected ;-) Dont forget to get out to the local restaurants. Salsa is always great, Rattle and Hum for basic 'pub grub' and the Mexican for something different. Always book whether eating in or out of the hotel... Thankyou Sheraton/Marriott, can wait to return soon!
Gorgeous facility. Terrible customer service
This resort is stunning. A wonderful place to stay. Food is good but not worth the prices ($27 for a toasted sandwich!). My partner and I stayed there for 2 weeks for our honeymoon and due to the customer service we won’t be staying here again. I ordered a couple of food platers and asked for them to be in our room by 4 as we wouldn’t have a chance to eat a decent meal on the plane. These platers where never delivered. As a response to this issue they offered to give us a cabana free of charge which was great. Unfortunately upon going to reception the day we stayed in the cabana to address another issue, we discovered that we had still be charged for it. We had that cabana booked for the entire day. Had been in there for the entire morning and decided to go into town for an hour or so to do some shopping to only come back to our cabana to fined a group of people in it. After giving them the boot the manager confronted us to address the issue to only tell us that he seen my partner and I leave so he allowed them to use it. I then asked the question if we can use other cabanas that people have booked and paid for to be told we can’t do that. These along with numerous issues with room service food, really put a damper on our honeymoon. The offer of free drinks and food to resolve these issues is great but doesn’t makeup for issues that shouldn’t have happened.
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