What to expect
- Sleep Quality
Last 5 reviews
Top service & location superb
Right up there with the best Shangri-La properties. Stayed for 7 nights and upgraded to a Club room which was well worth it. Staff in the Club room couldn't do enough for you ...a real credit to the hotel. Only drawback was the exceptionally LONG hallway to our room..at least we had a good walk each time. Our room was modern and well appointed with a balcony overlooking the Marina. Bed was REALLY comfortable. Walking distance to all the river restaurants and 2 minutes to the casino. Would definitely stay here again.
Our Week at Shangri-La, Cairns
My wife and I bought a holiday package deal which included a seven-day stay at Shangri-La Hotel at the Marina in Cairns. We had a most enjoyable, relaxing time in this beautifully presented tropical North Queensland city. Staff at the hotel - Reception, Concierge and Restaurant - were friendly, courteous, efficient and most of all health-conscious aware. Our accommodation was a deluxe, seaview room which was very clean, well appointed with modern decor and a subtle nautical theme. A great feature of this hotel is the tropical gardens surrounding the swimming pool complex on the podium level. We had the pleasure of taking the garden tour (no charge) with Chris, the head gardener. His passion for this showpiece was evident. Very few hotels in Australia have such a fabulous asset. Food selection and service at the in-house restaurant, The Backyard, were of a fine standard served by friendly staff. Overall, we had a most enjoyable week in the tropics, made special by our positive experience at the Shangri-La Hotel. Thank-you management and staff.
Location location location - can't boast enough about that. Prime spot. Lots of activities happening in this area but its also quite at the right times Nice pool and recreational area. Social distance and covid safe encouraged and covid pack also given upon arrival for areas where soical distancing is not possible etc. Comfy mattress. Fast responsive maintenance team. Range of toiletries. LARGE rooms - odd layout though Marked down as the walls are quite "thin" could hear when the neighbours went to the toilet, when the upstairs neighbours where awake at 5am everyday walking and running around dropped items. No hotel information provided so unsure of what other services are actually provided by the hotel. We stayed 5 days and it was only on the day we arrived and the day we left that we were acknowledged which we found very strange. Would we stay again.. maybe not. Despite the location there are other hotels within an arms reach which we would rather try
My wife and I stayed here for 4 nights recently. The hotels location right on the Marina is fantastic, close to bars, cafes, restaurants and shopping. The check in experience was painless and our room was very nice with a lovely view over the bay. Service was excellent with everyone we encountered friendly and efficient. The gardens inside the hotel are really beautiful and provide a nice area to walk through. The poo area is large but is showing signs of age and could do with an upgrade. Our room was serviced between 3and 4pm each day which was weird and at times inconvenient. Besides this the Shangri-la is a nice hotel and I would stay here again.
We were very happy with our stay at the Shangri La. The staff were friendly & helpful. The breakfast deal at the Backyard was very good. Our room was clean, comfortable & we'll set up. The resort is located close to a number of restaurants. We'd be happy to stay again.
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