What to expect
- Sleep Quality
Last 5 reviews
Great villas but with a few tweaks could be better
We stayed with our family in one of the three bedroom villas for five night. Overall a solid experience ... here are my pros and cons: Pros - lovely resort feel - beautiful gardens, magnificent pool, lovely restaurant with great food, solid bar with a friendly and talented bartender - Villa was huge with very generous bedrooms and bathrooms Cons - amenities were pretty average and not up to standard of other five star resorts - and she. You’re paying big freight for a big villa you’d expect they’d get the amenities right.. - TVs were old and remotes didn’t work well and they weren’t integrated with a nice sound system - this stuff isn’t expensive these days and is pretty basic stuff - Kitchen offering was pathetic - when you’re hiring a Villa which offers full kitchen experience you’d expect better than the country motel offering of nescafe sachets and (2) coffee pods for a very cheap pod machine. Crockery and cooking equipment was terrible and rangehood didn’t work at all. If they get these small things right the offering would be incredible. Overall a solid resort and would I stay here again ? Ummm, probably, yes I would...
Nice stay but hotel still shows trauma of COVID-19
The room was comfortable and the staff were professional. Sadly the website did not detail the restaurant being closed due to staffing issues related to covid-19. As this was part of the decision to stay at Pullman, we cancelled future bookings, until we can confirm the restaurant is open on a regular basis. Cafe Ziva in Port Douglas run an excellent breakfast, which a five-star hotel such as the Pullman could perhaps model their service from.
There’s is not a bad thing to say about this resort. Upon check in we were greeted by a lovely smile and friendly staff member who was very informative. We made our way to our amazing 2 bedroom penthouse apartment to find a steamy, freshly filled spa pool on the rooftop waiting for us to hop in and wind down. Breakfast was amazing and Pin - our waitress, was a standout🙌 our coffees were perfect every morning and she was so tentative making sure the kids and Adults were all satisfied throughout our time at Aluco. Best long weekend away, thank you to all the staff!
NEGLIGENCE OF MONIES
We stayed at Pullman Sea TempleResort in Port Douglas where they required a $100 'bond' payment which was only informed of on our arrival. It was stated we would be refunded the bond payment in 5-7 days. After 14 days of not receiving the funds, I politely contacted the hotel via email stating the above. I received a very careless informal email filled with excuses, where they asked for details to contact our bank, which I provided. This was followed up via email stating they could not contact my bank bizarrely. Then I received an automated reply. I left it another week before following up the situation and again another week later before I eventually received a reply, stating the exact same, that they could not contact my bank, claiming it was held with my bank. This is when I took it upon myself to contact my bank who said no efforts had been made to contact them and that this was not necessary anyway it has to be actioned via the merchant. My bank suggested to complete a charge back form, which I did in the hope I will receive my owed money soon. In my opinion with this being a luxury hotel, I fear this takes place regularly with a company like this. I still do not have my bond payment refunded and I have had no reply from my follow up email. Very poor customer service filled with excuses and misinformation and on that I would not recommend staying here.
Really happy that we chose the Pullman sea temple for our honeymoon, we were in a standard room to begin with but upon arrival were upgraded to a penthouse apartment! Amenities are great, very clean and modern. Staff are very friendly and helpful! Was very impressed that there was no fee for parking onsite! 10/10 would definitely stay here again - Could not fault!!
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