What to expect
- Sleep Quality
Last 5 reviews
Very poor service!
The service here is SO poor. I booked months ago. Was given a call back in November to say I couldn’t stay here because they are a quarantine hotel. I was told I’m staying at the Pullman and that they’d send through the details. The never did. So I contacted them last week and they sent it through. I had a quiet about my stay at the Pullman. They weren’t willing to get the information for me even though they arranged my stay. They then sent me through an email 2 days ago about my stay with this hotel?? Seriously? They said I’m at the Pullman then they said I’m with them. So of course I emailed them and they then said it was an automated email and called me the wrong name! When I said it wasn’t my name and that I was glad I wasn’t staying with them as their service has been incredibly poor, I got a cocky “have a happy new year” message back. Ridiculous. I would never stay here or recommend it based on this experience. Thank god I’m not staying here!
Older style Cairns hotel with a location thats hard to beat
On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island. We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. The room had been updated, possibly around 10 years earlier and was extremely spacious, which was a welcome relief after our pokey Port Douglas hotel. The Pacific is older but they appear to main it well, and they have a pool which has a nice atmosphere. The hotel is being used for quarantine, so it might be a little off putting to arrive and see police and military all over the lobby, likewise when the lift stops at one of the floors used for the return travellers, it made us feel a little uneasy. Location is right on the Esplanade, next to the casino, 5 mins walk to the marina and about the same back to the mall. We enjoyed our stay and would consider when next in QLD and when we are allowed to cross the border again.
Comfy king size bed
Top floor superior room stay on a Sunday night . Quick friendly processing through reception, and room was spacious and very clean. Only negative was the incredibly small bathroom with child-height toilet. Would stay here again.
Close to central Cairns
We stayed 3 nights and found the hotel room a bit tired as in needing an update, but staff, location and value made up for it. Staff were very helpful and friendly. Location was great sonly a block from lagoon and esplanade area. Plenty of restaurants and cafes to choose from close by. Would recommend staying here.
Absolute convenience, great location.
Very pleasant check in, made to feel welcome. This hotel couldn't be any more convenient, fabulous location. Easy walking distance to everything, casino, Esplanade, pier, shopping and many dining options. Room was nice, big bed, views, I would return.
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