What to expect
- Sleep Quality
Last 5 reviews
Resort great, room not so great.
We stayed here for two nights in a one bedroom apartment. I got a really good last minute deal so the price was excellent. Check in was easy and the staff member was professional, helpful, and very nice. The pool is great with a swim up bar and a lovely setting. We had dinner one night in on-site restaurant- again, staff were fantastic and we had a really good meal. But unfortunately our room was not so great. There was a terrible damp/mould smell that was horrendous. We later noticed that the carpet in the bedroom had a water mark on it so I believe that’s where the smell came from. There was also a mark that looked a lot like blood on the frill around the bottom of the bed. All in all the resort itself and staff were amazing, but our room really impacted our experience here.
Perfect Week in Port Douglas
My wife and I stayed at the Oaks Port Douglas for a week. We chose a 1 bedroom apartment with pool view, this allowed us to cook and prepare our own meals while still enjoying some cafes and restaurants. The room was comfortable and beds a little soft for our liking. Everything was clean and well presented. COVID meant the resort was quiet which allowed us more room at breakfast, swimming in the pool and generally getting around. This resort is great value and we are already planning our next stay.
Outdated and needs refurbishing
Stayed here for 6 nights. Staff were friendly, check in and check out were quick and easy. Reception area was lovely but the room we stayed in was old and need some to be refurbished. Bed was comfortable.
Old and drab
We stayed here last week and were disappointed in our room in saying that we had a standard room but the carpet was looking old. It needs to be refurbished as it is looking very old. There were also cobwebs out on the balcony. When arriving at the hotel the reception area looks lovely but then it’s down hill from there. The pool was big but also old and could do with an update. On the up side the bed was comfortable. I don’t recommend this hotel and will not be staying here again unless it is refurbished.
Not as good as we expected
Our daughter raved about this place. Sadly we were very disappointed by the presentation and the service. The room was only average and apart from the bar / restaurant staff, the whole experience was underwhelming. Sad really for a place with so much potential.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.