What to expect
- Sleep Quality
Last 5 reviews
The Opaks Port Douglas
The resort is looking very tired, general maintenance seems to be lacking. WiFi in our room was non existent. TV reception in our room was poor. Restaurant had a very limited menu (pizza or fish & chips only). Staff were friendly.
Out dated resort though great for families. Regular maintenance of rooms would be great eg. Spot check by staff to identify issues and what may potentially need replacing. Could improve the restaurant for dinner by providing more of a selection though staffing may have been a great impact due to current COVID situation.
Fabulous Pool and Amazing People
I stayed at Oaks Resort Port Douglas over Easter with my two children (aged 14 years and 10 years). We had a lovely time and the highlights were the amazing pool and the wonderful staff. The pool is possibly the best we have experienced in terms of its size, features (hideaway spas and crooks and crannies) and child friendliness - and availability of sun beds ... and the swim up bar! If you have kids, teens or toddlers, this is the pool for you! And yet it is so big, with all the crooks and crannies, adults of all ages can enjoy it in peace too! And now for the staff - these folk seriously do an amazing job. There is a team of about 7 and they seem to work non-stop to manage the whole resort - and always smiling and so happy to help with any request. I was honestly in awe at their stamina, professionalism, ability to work under pressure and yet remain courteous and generous. They are the A Team! Other noteworthy things to consider - I suggest specifically requesting a room with good wifi - we had a ground floor room and the wifi was pretty sketchy. In general I would request an upper floor room as they seemed to have lovely views but our ground floor room didn’t have much of an outlook. Having said that, our room (2 bedroom apartment) was so SPACIOUS and my teenaged daughter basically had a one-bedroom apartment to herself, which she loved!! The food was great and even though the menu was limited, the food itself was excellent! The breakfasts were magnificent and served with a Covid-Safe smile (thanks to the wonderful Maria and other members of the team). Another important tip - if you book a package you need to get one that specifically includes House Keeping - it is not automatically included. We only found that out after a couple of days (!). Still, Machiyo at reception and the Housekeeping staff generously topped up our teabags and shampoos and conditioners when we needed them! The Resort is very close to town and the shuttle service is speedy, reliable and super convenient! All up, I absolutely commend the staff at Oaks Resort Port Douglas for their dedication and stamina in providing a friendly, smooth and efficiently run Resort, and I can recommend it highly if you are looking for a relaxing and refreshing, family-friendly, tropical oasis experience in Port Douglas!
Beautiful resort but room for improvement
The good: The resort grounds are gorgeous! The swimming pool is large and has plenty of sun lounges and chairs - easy to get at any time of day. The kids pool area is fantastic for toddlers and offers it's own space away from the busier side of the pool. Cocktails at pool bar are delicious (but quite a long wait time). The two bedroom apartments are spacious and the washer / dryer was fantastic. Breakfast in the dining area was nice with a great view and not too badly priced at $25 (kids half price). View from ground floor pool view room was beautiful. The not so good: Customer service was lacking at Oaks and wait times were long - it was clear though that staff were very much under the pump so perhaps this explains it? The entry pad on our front door didn't work properly and after changing the keys three times, it still only worked intermittently so we came often came in via the back sliding door. Our connecting room had an overwhelming smell of mould. I raised this concern with the staff on front desk on day 1 - they said housekeeping would follow up but this never happened and the smell remained strong for the full week. We booked through Agoda and were very disappointed to learn on day 2 that housekeeping was not included even though we were staying for a week! We reached out to Agoda's support number and zero help was provided - so be wary - read the very fine print!! Overall: Heaps of potential and a beautiful resort but staff need to lift in the customer service department and the rooms need a refurb in the near future. I would stay again though because the resort is affordable and enjoyable for families.
We are suffering from COVID but if I am going to resort to support my local Australian & get treated as if you bought a package deal ...your not entitled to house keeping for 6 nights you have to pay for it (we had to go to the front desk to get new towels, soap & toilet paper in a plastic bag wtf) & not enough stuff in the pool bar...happy hour 4-5pm (non existent as the pool bar didn’t have on tap beer & the other bar opened 5:30pm)....same breakfast for 6 days...coffee machine broken in breakfast bar & pool bar...you had to pay $5-$6 for a very bad coffee ... Resort is lovely but no service no money 💰
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