What to expect
- Sleep Quality
Last 5 reviews
The Sofitel is our preferred hotel in the Brisbane CBD and we have stayed there many times. This time, however, was different. Covid-19 has adversely impacted trade, commerce and hospitality everywhere but, even so, one might have expected facilities in the generously-sized rooms to work! But not so in our case: the remote's batteries clearly had gone dead and not been replaced; ditto the bed table lamp globe. Not nearly good enough for a 5-star establishment. We ate at the Thyme2 Restaurant and enjoyed the food served at dinner and breakfast. But the prices were stunningly high, and individual items for breakfast, for example, were separately costed. $75.00 for a light breakfast for two is not my idea of value for money. And don't get me started on the prices of bottled wine, starting at $60.00! But the service was of a high standard, the ambience missing, and the room very good (but why no overhead lights for night-time reading?)
My hotel of choice in Brisbane
I love staying at Sofitel Brisbane Central, the rooms, the service, food and atmosphere here is A+. Sofitel Brisbane Central team members go above and beyond to ensure your stay is one to remember, always friendly and attentive. I highly recommend you try Sofitel Brisbane Central on your next visit to Brisbane whether it’s for business or pleasure.
Welcoming and Willing
Staff were friendly and always on hand to answer questions. Good aircon and amenities. Beds were also comfortable, even the trundle beds. I would stay there again in Brisbane. Also great location above central
We arrived a few hours early and enquired if we could leave our car in the car park before we checked in. To our surprise they said our room was ready to go. Fantastic we thought, unfortunately it went down hill from there. The check in staff complained about being understaffed and overly busy. I’ve never encountered such lack luster service before. It was very uncomfortable and set the tone for our stay. The room was clean and tidy, great view of the city, good convenient location but it’s getting tired and dated. There was a very strong musty smell to the air con that wasn’t very pleasant. Pillows deflate when you lay on them and you need 3 just to get enough lift. Lovely pool area however water in pool is icy cold. The new way COVID Buffet breakfast was horrible. The omelette was a rubber square that was inedible. Staff at breakfast were lovely, I just don’t know why they can’t cook eggs to order rather than waste good food and serve out mass produced rubber eggs. From the looks on the faces of other patrons we weren’t alone In our dislike for the eggs. We have stayed in a few Sofitel’s in Asia over the years and generally loved the brand, but Brisbane does not live upto their usual standard.
Unfortunately not a great stay. Rooms are dated, the bathroom smelt of mould and was tired. Beds very uncomfortable. Service was also poor. Requested a pool towel....staff member seemed annoyed by this, waited 1 hour for a towel. Ordered a drink by the pool, also another 45 min wait. Hotel was not busy, but appears they may be short staffed. Won’t stay again.
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