Guest reviews Sofitel Brisbane Central

by chloebennett0299

Beautiful service

The room was beautiful and clean. We couldn’t get the chrome cast to work but I think that’s our fault. The staff were courteous and polite and made us feel welcome. *shoutout to Dylan at reception* The undeniably chic package is a great deal

by georgegL1942FJ

Definitely NOT 5 star anymore

Had a choice sofitel or ibis Brisbane....should have chosen ibis. Good check-in process. Baggage was taken straight to our room. We had a terrible room. Rundown with so many issues. Cracked and mouldy tiles in bathroom. Dangerous cracked PowerPoint in bathroom. The windows were fairly dirty and needed a clean. There are no balcony rooms. The room itself was comfortable. The restaurant was very disappointing. Breakfast was ok. The food was pretty basic fare and OK. Check-out was unfortunately the opposite experience from check-in. There was only 1 person at the reception area and two queues of unhappy, delayed patrons wanting to leave. The porters were also nowhere to be seen. Will be staying at ibis or Hilton Brisbane next time. In fact Sofitel staff should spend the day at the Hilton to learn about customer service and loyalty.

by Nik507 Brisbane, Australia

Sofitel Brisbane a great place to stop

Handy to the train, Central Station is just underneath. Esay walk to the Mall and shopping is excellent. Can catch the train to South Bank where you visit the Art Gallery, Museum and Gomer. The cafes and bas are excellent. Great place to visit.

by jefferymills7

Sublime

There is a reason this remains on the list of the top hotels in our area! The staff were helpful. Food brilliant. Room wonderful. My kid loved it. It was a great way to spend a night. Whether a short or longer stay. With the extra!

by Darrell F

Great Location in the City.

Stayed in one of the suites which was wonderful they are very spacious and have everything you need. Always stay here when we visit Brisbane and we wanted to support them after the coved-19 pandemic that has impacted the business.