What to expect
- Sleep Quality
Last 5 reviews
Nice but not 5 Star!
Stayed for 2 nights but would not rush back for a staycation anytime soon. The staff was friendly and helpful when i had issues. Did not eat or drink at the hotel so can't comment there. I saw the pool when i went down but it looked very average and seems to be covered by shade most mornings. A big positive is it is central to a lot of places and transport.
All staff went above and beyond making us feel welcome and helping us any way they could. We love the location and facilities. We always enjoy our stay at the Pan Pacific and would highly recommend. We are planning another staycation soon.
Great Value 5 Star Accomodation
Having read quite a few of the recent reviews, we were beginning to regret our booking and were not looking forward to our stay at the Pan Pacific... BUT, I am more than happy to report that our experience was the complete opposite of the very negative reviews below. We were very happy with the Pan Pacific offering! Our accomodation was excellent! The room was huge, extremely clean, complete with all required amenities, nothing much to fault there! In stark contrast to one of the reviews below, the lighting was more than enough with overhead lights, lamps and nightlights throughout the room. We did struggle with all the switches initially but figured it out! The bed was huge and comfortable with a pillow menu offering to suit all sleepers! The staff were all super friendly and helpful. No need to get management involved. The accomodation package also included room service Big West Aussie Breakfast and free parking. The breakfast was delivered in a timely manner and was hot with coffee and juice. All in all I was pretty happy with the service offered! A very pleasant surprise after reading all the negative Nancy reviews below! Would definitely stay again!
Argued with receptionist after she failed to understand or assist to help me problem solve payment diagnostics and logistics ended up driving home for an hour to retrieve card which was on my phone as she would not hold $100 on my card I had already what a joke was stressed and not relaxed for Xmas party even though I arrived early I ended up going to my party late flustered and annoyed and upset. Gave me a single upgrade for a double and felt ripped off for $199.00 what a joke you made my Xmas party Pan pacific I will not be recommending or staying again, pathetic customer service.
Outstanding Customer service
We stayed here for the first time a couple of months ago and absolutely loved our stay, we were made to feel very welcome and special, from check in, to every time we entered the lobby, to our departure. We stayed again this past weekend and again the same great service, staff even recognised us from our previous stay.
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