What to expect
- Sleep Quality
Last 5 reviews
Amazing 3 Nights
Don’t let the reviews put you off going to the Crown Towers.We spend 3 nights in an amazing studio room.At check- in there was about 12 staff to help .The Staff were very helpful. The pool area is fabulous,The only thing is that there are not enough lounges to accommodate for the amount of people, at the pool , ordered drinks and food at pool and it came out so quick. Can’t wait to go back. Wish it was more affordable so we can go more often.Thanks again for lovely relaxing break.
Parents first stay at Crown towers - sewerage system blew up terrible experience left feeling sick and gagging from smell. Only offered free breakfast as compensation. Couldn't eat it as the smell left us all feeling sick. Also customer service was not as good as it use to be. Staff were somewhat rude and not sympathetic. Assuming we were just trying to get free things from the hotel
Pool facilities disappointing
One of the main attractions of Crown Towers is the pools. We wanted to spend our first afternoon after checking in, relaxing by the pool, enjoying a swim, sunbath and some drinks. This was not possible. There was not enough pool lounges for everyone. There was a steady steam of people arriving at the pool, towels in hand, with no where to sit. There was not even any space to lay a towel down on the ground - without using a lounge. The next day was the same. We went to the pool at 9am and there were no lounges available. All reserved with towels. Guests obviously reserved them before breakfast and then went to dine, making the lounges unavailable for others. The lifeguards try to 'police' this, but it doesn't work. There simply is not enough for everyone. Our stay was a Monday and Tuesday - generally not the busiest days, but the facilities were not coping. No assistance with luggage checking in or out. Epicurean is the most amazing buffet and the staff there was fantastic. Atrium was a great disappointment - both staff and food. We paid extra for a city view room - however this was a 'partial' view - as half the view was blocked out by the main tower - as our room was a corner room in the smaller tower. We should have been made aware of this in the booking. A 'view' room means a FULL VIEW.
Amazing facilities and beautiful rooms, just don't expect service to come in a hurry during peak season. We stay at Crown Towers every year in January for a staycation and have always had such a wonderful experience with great service. This time, they didn't seem to care that we had waited a ridiculous amount of time for basic things such as check in and bags being delivered to our room! In the lead up, my phone calls and emails were not even addressed when wanting to book a day bed. Also don't expect to get a way from the smell of cigarettes by asking for a non smoking room - they combine both smoking and non smoking rooms on the same floor and it stinks!
It felt like a holiday!!!
The experience that my partner and I had was exceptional. From the check-in to the check-out. We spent two nights to celebrate our wedding anniversary. The service was stunning, very professional and kind. The hotel itself is a local Gem and the facilities are from another world. The big jacuzzi and the three level pool are astonishing. The constant attention from the ground staff (waitresses and waiters) makes it even more relaxed and comfortable. Finally, the cherry on top were the two pool tables to make our experience just sublime. I can't wait to visit Crown Towers again and honestly I can't recommend it enough. We were quite sceptical after reading some of the TripAdvisor's reviews. Time for checking in, over priced, etc... But we didn't come across any of the negative comments we read. I can say that this is the fist time in my life (and some of the guests that I met during our staying also agree with me) that I feel like I was in an exotic country enjoying my holidays. It was like being in a 5 star resort in Thailand.
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