What to expect
- Sleep Quality
Last 5 reviews
Nice stay but not 5 star
We booked the Pullman for our honeymoon, as international travel is still off the cards. As a 5 star resort we were comparing to other resorts at the same level, but the Pullman does need a lot of work to be 5 star again. Firstly, the staff are 10/10 and you couldnt ask for better. The beach location is also amazing, but it does feel like the resort is relying on location for its charm and not anything else. Our first laugh came from the fact that our request for a quiet room went completely unconsidered (booked 6 months in advance) when we were put in room 610 directly opposite the beach boardwalk. Oh well. There were ants in the room, the room needs a good refurbishment, we ran out of toilet paper as the room wasnt serviced one day at all, and it was the little touches that were missing like 1 bathrobe for 2 guests. Its a shame as this place has the potential to be incredible, but it needs some love to get there.
Two night break away from it all
We were in search of a relaxing place to spend two nights away to celebrate our wedding anniversary and pullmans seemed like the perfect place. Throughout our stay the employees at the hotel were all so friendly, accomodating and really are the best thing about this place. We loved our complimentary gift upon arrival to congratulate us on our anniversary. The hotel itself is nice, it's relatively small which is good as you don't have far to travel back and fourth from your room. It was very quiet at night and at times could hear the ocean from our room. It's so easy to walk down to the beach, it's a beautiful long beach that is great for a walk or a relax. The sunset is spectacular too! We booked a room without a water view as these rooms are actually larger and we really didn't regret this decision. We were able to cook dinner for ourselves in the room one of the and had dinner in the hotel another night. The dinner in the hotel on the first night which was very good. Really nice atmosphere and delicious food. The buffet breakfast was perfection and such a nice thing to be able to take advantage of as COVID has done away with buffet breakfasts in other parts of Australia. We rated the hotel 4/5 as many others have aid in their reviews there is a bit of maintenance required to the physical buildings themselves. It's clear that there hasn't been money invested in up keeping the property which is a shame. There are some dirty chairs in the communal areas of the inside of the hotel, there are some places that could do with a painting or general upkeep, etc. Overall however we highly recommend this hotel and we will be back.
All safe cards were not in the rooms. The soup plates are too large to allow the dishwasher to work. Some light fittings did not work and the advertised laundry facilities are only available in 2 bedroom units
Have just returned from a four night stay at the resort . Have stayed here many times before and certainly never disappointed . Cannot understand some of the other poor reviews , these people must be difficult to please . Personally I was involved with supply of bathroom products when the resort was first built . Given the popularity of the resort I have to stay it is standing up well to the test of time . Our one bed room was clean , in very good condition and serviced well every day by the more than capable cleaning staff . We ate at the restaurant every night and I cannot praise the staff and quality of food enough . Service was impeccable and the cuisine an absolute delight . Had the pleasure of meeting the Executive Chef , Kieran , one morning at breakfast . A very pleasant young fella who obviously is passionate about his profession . A slight mix up on checking out but have to say the front office manager , Chaitanya , dealt with the issue in a friendly , professional and prompt manner . The staff at the resort are a credit to the General Manager . Will certainly come back to the resort again . Thank you Pullmans .
We travelled on a deal through Luxury Escapes so we got a pretty good price. What have never experienced before on other packages is being treated somewhat like the poor relations. The units are all semidetached. We were in a studio apartment with a two bed next door. There is a connecting door to create suite. The apartment next door was occupied by people with an infant and although not overly disruptive, we could hear the baby crying in the early hours of the morning. Our studio apartment was in fact a disabled facility. This would be entirely ideal for a persons of special need but for us, it lacked the luxury of a supposed 5 star resort. Especially the bathroom, which was spacious by design but more like a hospital than a resort. For all the space there was, there was no vanity unit expect for a tiny mobile unit tucked behind the door. The lighting was terrible and the blinds were broken. We were not advised that we were being accommodated in the disabled room. In the restaurant and terrace area we enjoyed the view and the food but the wait service was very disappointing. In particular staff seemed very disorganised when it came to drink delivery and on more than one occasion we were overlooked when our drinks came out and on our anniversary night, our dessert wines were delivered to another table and stayed there. When we queried this, the waiter told us, we’d had our wine. It took a moment for him to understand we hadn’t. There was no sincere concern for this mistake. Breakfast the next morning was chaotic, queuing and waiting for the maître de to register guests then show them to their tables. We felt this was unnecessary and if this was their policy they should have another staff member to assist when there are twenty people waiting to be seated. The beach is stunning, the area is worth visiting but I wouldn’t bother with Pullman Bunker Bay Resort again. We really felt that we were treated as second class guests and this resort certainly doesn’t live up to its star rating.
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