What to expect
- Sleep Quality
Last 5 reviews
Lovely facilities, staff wonderful
We stayed at nearby Desert Gardens but due to post pandemic arrangements we were invited to use sails in the desert for the pool and restaurants. Clearly staff were busy but the dignified and solutions-based approach they bought to every encounter was great. The daily breakfast was a highlight. Well done to all and thank you for making our stay wonderful.
Staff are most helpful and friendly from your arrival to your departure
When you arrive here you are welcome by some very friendly porters at the front door as soon as you leave your bus. A big shout out to Danny the port who every time you looked at him had the biggest most genuine smile you ever expect to see on any one person going about his work. Thank you Danny for all of your assistance
We booked our 3 night stay here in June last year and after 6 solid days of driving, with only overnight stays, we were looking forward to seeing Uluru and relaxing at Sails Resort. The young Englishman man who came to take our bags when we pulled up was friendly and helpful, even put our water in fridge for us, a great start. Lobby was appealing and bright. Reception and book in was Good, room 105. Room 105 is a disabled room. It is the room behind the large green tank, so no outlook and on the end of the row so everyone walks past and just under the laundry, no privacy. WORST ROOM in the hotel I would think. We did ask to change but we’re informed no other rooms available, so much for booking ahead for a nice room. Stephanie looked after us in the bar area and could not have been nicer, she put a smile on our faces but be aware light meals cease at 17.30😳 only tapas after that or a full buffet meal in the restaurant-nothing in between unless we walked to Town Square, about 5minutes and raining the night we arrived. First morning housekeeping came knocking at 8.30am, surely there were other rooms checking out could be done first-after all our driving we looked forward to a lazy start. Breakfast seems a shamble, the staff were lovely and did their best but we waited for well over half an hour for our breakfast to be cooked after arrival at the restaurant, we ordered cappuccino but cancelled as they still did not arrive, all seems like organised chaos. More disappointment-Field of lights cancelled due to bad weather, nothing can be done there, we just have to tackle travel agent for refund. Being able to stay so close to The Rock and The Olgas was wonderful and overall very comfortable. The staff were great, very obliging, Mariah in reception was lovely, I could not get everyone’s names but they were all fantastic, including room service girls. For us it was a once only experience, looked forward to for a long time and while I realise the cost of bringing everything in would be expensive, I felt everything priced for a captive audience, only the staff improved my rating.
Overall very good
Staff were friendly, professional and hard working as the hotel is clearly understaffed due to COVID challenges. Update of the hotel evident in modern bathrooms and furnishings. Pool well maintained although could have done with more lounge chairs. Frustrations with the only dinner option being the buffet. Meals at the bar stopped at 5.30pm to push people to more expensive buffet option but with COVID that was booked out quickly which meant going to the only other venue open for dinner in Yulara (Geckos bar/bistro). Why push people to a different venue when we would have happily stayed in-house. Not 5 star compared with capital city hotels but would definitely stay there again.
Long awaited Uluru trip
I had always wanted to go to Uluru, finally got there after not being able to travel in 2020. Hotel was fantastic with credit, rebooking etc due to Covid. Expensive trip for 4 days but was worth it for the experience. I was lucky as I got upgraded to Sails in the Desert for half the price, and credit to use at all restaurants/bars. I would not have paid the full price I don’t think, as I originally had Emu walk apartments. I think it is more like a 4 star hotel.
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