Guest reviews Crown Towers Melbourne

by thesarahcharles Melbourne, Australia

The definition of luxury

I was lucky enough to stay in one of the crystal villas which was a surprise as part of my engagement. And I could not fault it, every step you took and new room you explored was incredible! There is a private lift to get you to your room which is a nice touch alongside the butler to greet you who is there for you 24/7 for any question or request you have at the touch of a button. The room we had was absolutely stunning, it is incredibly spacious fit with: Bathroom with has its own generous bath, his and hers sinks and steam shower Bedroom with king sized bed and separate walk in wardrobe Study area (not that we would be doing any work during the stay) Lounge with a beautiful u- shaped couch allowing you to take in the stunning view of the city Separate dining area which was perfect for our parents to visit for breakfast in the morning to celebrate our engagement Kitchen, bar and butlers pantry The floor to ceiling windows provides an exceptional view of the city which is stunning to view from daytime through to sunset and the night There is the exclusive option of ordering room service from Rockpool and Nobu which was a nice touch and our butler was friendly and attentive throughout our stay. This is a once in a lifetime experience and we will most definitely be returning for another memorable stay

by mrslouise2020

I will stay again and again and again

Nothing beats the luxury level of Crown. The level of excellency in all areas such as customer service right down to room condition and interior is amazing. Crown is the ultimate destination for luxury, relaxation, and first class service. Thank you!

by ziggi1601 Melbourne, Australia

BEST HOTEL IN MELBOURNE

The quality and service offered at this hotel is world class. The rooms are outfitted with high quality. The rooms are clean and well kept. House keeping does an amazing job. All services in the hotel are of top quality and all staff are amazing.

by carlo19722018 Moonee Ponds, Australia

Crown Stay

At times different information is given to you by staff. We arrived at Crown Towers on Saturday the 27th of June aware that the pools were open and that there were restrictions due to Covid19. This was displayed on their Website upon booking. When asked at reception upon check in what the restrictions were, we were told that we could book at 1 hour slot time each time. We managed to book for the next day and we were very understanding of the situation. Upon us leaving the pool area on that day and tried to re book for the next day we were told that we could not book as the pool was only open on the weekend. We had booked Crown as it was my sons birthday and therefore he could spend time in the pool as no other entertainment was going to be available during our stay inside the Crown Complex. Another family also booked with us. We decided to take the kids out the next day and spent all day out knowingly that the pool was closed. The following day I went to check out the pool area and found it open and was told that we were given the wrong information. At that moment we were annoyed as this cost us one day using the pool. Further to this we also made an inquiry about the conservatory and were told that they offered A la Carte menu and a choice of everything to eat within a 45 minute period. When my husband tried to book, we were told that at $39 dollars a person you were only entitled to 1 item of choice. It is really frustrating when you rely on information and it is incorrect.

by SR_CLN Maffra, Australia

Still the best Hotel in Melbourne

We just had 4 nights at Crown Towers to celebrate our wedding anniversary. This hotel is a favourite destination thanks to the wonderful staff from the valets right through the hotel and especially in the Crystal club. Taking into account the current situation in Melbourne the staff are working under difficult conditions, yet as always everything surpassed our expectations again. Breakfast, Afternoon tea and Evening drinks are amazing. We loved the new table service, the food was amazing. We’ll definitely be back. Thank you so much to all the management and staff.