What to expect
- Sleep Quality
Last 5 reviews
A great Stay
The rooms were big, modern and comfortable, the staff were friendly and the hotel is in a great location. We also had room service for breakfast and that too was nice. The view from our room was also nice, overlooking the Yarra.
Had a great stay despite the beginning of the pandemic. Overall the rooms were very nice, especially the corner rooms. The connection to the casino and the variety of restaurants was terrific. Overall the location was excellent and walking distance to many things. I would certainly have no issue in recommending this hotel to anyone.
Try the corner rooms
Full disclosure - I am a long- time Crown shareholder (poor me at present) and Crown Rewards member. I have stayed many time in Crown Hotels and many times in Crown Promenade. This review is to give a great score to the end/ corner rooms like mine in 2079. It is a great space with many big windows that give a really 180 degree view of the Melbourne CBD and in my case - around to Port Melbourne. Even the bathroom has spectacular views! I also want to recommend the Nasi Goreng available in room service. i always have this meal and I always love it. If you are driving to Crown and have a Rewards card , parking in the high rise car park near Metropol hotel is free for 24 hours.
Unfortunately on the first night of our stay the TV was not working, we had phoned the service desk and was told maintenance would be up to fix it, we were about to leave for dinner but thought we had to be in the room for when they came. 45 minutes had passed and maintenance still hadn’t come to our room, I phoned again and asked if we had to be in the room for when they came to fix the TV, I was informed that we didn’t have to be in the room and that it should be fixed soon. We left for dinner and came back about 2 hours later to the TV still not fixed. I called the service desk again and asked how much longer it would be, they said that it depends on how many TV’s that maintenance had to fix, by this time it was about 9:30pm, 3 calls to the service desk and 3 hours later and our TV still wasn’t fixed. 5 minutes later maintenance finally came up to our room, he inspected the TV and said that whilst they were cleaning the room they had knocked out some of the cords so he had to pull the TV out and connect them back together. Our shower head also had a rip in the rubber as well as blockages in the shower head itself causing the water to spray out in different directions, I figured if it took 3 hours to just get our TV fixed then it probably wasn’t worth the wait to call the service desk again. Unfortunately this stay was very disappointing overall.
Classy, clean, easy access, value for money
There wasn't anything the employees would do to make our stay comfortable - extended explanation & options. The room had a great city view, very clean, classy & luxurious. The pool area overlooking the city was amazing. The restaurant Mesh & Tonic Bar both clean & great service. Hotel close to main mall in the city & being attached close the Casino made for access to entertainment & dining. Highly recommend this hotel.
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