Guest reviews Crown Metropol Melbourne

by 19dkmei

Birthday staycation

Booked this room for my fiancés 30th birthday with added amenities such as helium balloons, strawberries with dipping sauce and scatreref rose petals. Room was clean and exceptional with a beautiful view of the city. Great service and wonderful staff with good customer service. However, extra room amenities were overpriced and not up to standard which was a bit disappointing due to the price paid. Swimming pool was lovely with also a good view overlooking the city but booking needed to be made prior. Overall, lovely experience and would definitely come back for future celebrations.

by Suzanne G Ballarat, Australia

Urban Luxe room

We stayed for one night in the Urban Luxe room. Paid an extra $50 /$60 to receive a round of mini golf, cocktails upon arrival, late check out and valet parking. Well worth the money spent. The room was clean, neat and tidy. Beautiful and spacious. Every singe staff member went above and beyond to ensure we had a lovely stay. That is exactly what we had.

by 7114Chloe

Disgusted experience would not recommend

Very poor and disappointed for the price. On arrival we were given no tickets for Holey Moley as Crown had ran out (this was included in our package). We were told to pay and we would be rein-burst the money. We were told our complimentary champagne should be on the mini-bar when entering our room. This was not the case. We called room front desk to say we haven't got any champagne. After 30 minuets we still had none. Waited 45 minutes and I called again to enquire. They said they would get room service to bring it down shortly. It had been 1 hour and 40 minutes and we still had no champagne delivered. Decided to drink our own drinks and place them in the bar fridge. .The fridge didn't work. Everything was warm. We finally got our champagne and fridge fixed after having to complain at the front desk. Disgusted. Not a warm welcoming at all. Once arrived I was continually on the phone to Crown to organise things that should of been done by Crown before we even arrived. I believe we should of been informed that to swim in the pool required a booking. This is not something guests would no Crown should of informed us especially for guests staying only one night! No times were available when we checked in, only 5pm which isn't convenient being so close to dinner time. No lounge chairs were available when going at our booked time and had nowhere to place our belongings. Doesn't seem to classy right? I was expecting a nice relaxing stay however received far from that. I am disgusted to think Crown Metropol is a 5 star hotel with their lack of organisation.

by taylortaylor9 Melbourne, Australia

Perfect getaway

My partner and I stayed at Crown Metropol for the first time for both of us and we loved the whole experience. The valet parking was super fast and handy, the buffet breakfast had everything you could have wanted and more, and the view from the room was outstanding. We loved this trip!

by williamsfamily2021 Melbourne, Australia

Perfect Stay-cation

We loved everything about our stay here - easy check-in, valet parking, complimentary sparkling, stunning pool & new gym equipment with beautiful views, and of course the delicious buffet breakfast at Hives...all met our (already high) expectations! We had so much fun just walking within the Crown Complex, seeing people out enjoying the summer after a long lockdown in 2020, dining at the many quality restaurants, had a blast at the aquarium...the kids even stayed up for the nightly fire show. It was the perfect staycation before my daughter starts school, thank you for the beautiful memories!