What to expect
- Sleep Quality
Last 5 reviews
The Crown Metropol Hotel in Melbourne, Australia
We stayed at the Crown Metropol Hotel in Melbourne, Australia on our visit there last month. The Crown Metropol was very well situated near the center of Melbourne in the Crown Casino Complex which spreads over several city blocks. There are many shops and restaurants in the Casino complex itself, and many others located nearby. The Crown Metropol is located close to several subway and tram lines; but is also only one block to the Yarra River and easily within walking distance to many of the local attractions. Our room was medium to large sized with two queen sized beds (each with a white duvets, two pillows, and two throws); a desk and a desk chair, and a small round table. There were night stands on either side of the beds with lamps and reading lights. Unfortunately, the desk chair was the only chair in the room; and there was no luggage carrier. There was a large sized TV on the wall opposite the foot of the bed; a coffee urn and fixings, and a wardrobe closet. The wardrobe closet contained robes and slippers for quest use. There were extra electrical outlets for chargers, etc.; and the lights had switches adjacent to the bed. But the electric switches for the lighting were awkward to reach and difficult to locate from the bed. There was no overhead lights and the LED lights near the bed did not provide good overall lighting - the room was always dim. The view out the window was over the roof level of the parking garage not great! The bathroom was large and spacious with separate glassed-in stalls/areas for the shower and toilet cubicles. There was only one basin in the vanity but roomy counter space. Adequate toiletries were provided along with face clothes, facial tissues, and (one) bar soap. There was a hairdryer, but no magnifying/shaving mirror. As in the bedroom, the LED lights in the bathroom had bright spot areas, but did not provide effective overall lighting (not even on the mirror) and the result was a dim bathroom. The room has a very modern decor with some unusual features. There are sliding panels between the bathroom vanity and the bedroom; and sliding wall/door panels between the bathroom and hallway area. Interesting, novel, and different but not really of practical value. Check in was slow because the hotel insisted on taking a $100 deposit from every room, one couple at a time with only 1 or 2 desk clerks supporting a long line of arriving guests. The included breakfast were provided at the nearby (inside the complex) Mr. Hive's Restaurant. As usual, it was served buffet style, but was very good and they served the best scrambled eggs of the whole trip.
Absolutely fantastic. From checking in with Bonnie to our beautiful room, delicious breakfast and mr hives and service. Made our wedding night extra special. Definitely recommend and will stay here over and over again.
We stayed one night for our baby moon and were very excited to be staying at crown but we were not that impressed with our stay...the room is very pricey for what you get..only up side is being right on the crown complex. We said we were staying for our baby moon and didn’t even get a written note in our room or anything! We had a complementary bottle of wine with our room that we had already paid for so they didn’t even give us anything to help us with our stay which was disappointing. I wouldn’t rush back..in my opinion there are a lot better places to stay in Melbourne with better value for money
Please just take a look at the photographs. The dust was a centimetre thick all around the bed and floors. Nothing had been cleaned for months!! Blood and coffee stains on the lightshades. Hairs in the bed. Furniture degrading. Customer service extremely poor and disgusting rooms considering today's global circumstances. Crown seem to think $72.60 compensation is sufficient......
Lovely hotel with a few small flaws that prevent it being a true five-star experience
I recently stayed at Crown Metropol for a 5-6 week period on an extended business trip. The property itself is lovely. Rooms are modern and the facilities (pool/gym) are first class with sweeping views of Melbourne. What unfortunately lets the hotel down is the little things. Despite charging ~$40 for a breakfast, guests are asked to pay extra for a barista coffee. I've traveled a lot for work and haven't experienced this anywhere else in the world. You can get a tea or a black coffee FOC, but a latte or cap will require out of pocket payment, which is frankly ridiculous, particular for a city with such a stellar reputation for coffee. Also, the wi-fi logs you out every 24 hours. While this is admittedly a very minor frustration (particularly for those on short-term stays), it's a pain for anyone on a longer trip who needs to log in 2-3 devices each day when it should simply remain connected. Very nice hotel (especially the magnificent gym and pool complex with five-star views of the city), but it's these little things and small touches that can frustrate you as a traveler. I'll finish with a positive however and add that the front desk, concierge and bell staff are superb. Friendly, attentive and helpful. I had a package delivered to the casino complex (rather than the hotel directly) and they managed to chase it down for me within the hour. Really enjoyed my business stay, but unsure if I would return on a personal holiday.
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