What to expect
- Sleep Quality
Last 5 reviews
Great location, poor upkeep on rooms. One star for room.
Arrived at the great location of the 'resort'. The staff were very indifferent and not very friendly on arrival. OK they had a few people to put through.......However, the room is NOT up to standards. Room 30. Broken toilet bowl, broken cistern, broken plastic seat support. Water and sludge comes out from under metal base of cold tap when you turn it on. Doors on cabinet falling off and at a tilt. The white chipboard under fridge chipped and puffed. Rat sack container under the bed!! (only hotel or motel to have that I've stayed in.......but sorry this is a resort. When checking out advised the manager on duty. No 'sorry' or anything. Total indiffernce and probably still not fixed. Like in the Stephen King Movie........Hotel Hello, (only the 'o' light had blown. Be careful of what to expect.
Stayed for 5 nights in a group of 16 Disappointed in the upkeep of the resort Old campfire sites scattered randomly around the campgrounds. They were smelly and a eye sore in such a beautiful setting. The pool area was not functioning and looked like it had not be cleaned for awhile Only 1 tour was operating. IGA impressive. Reception staff and area welcoming. Toilet block in need of some maintenance. Some doors not lockable not all shower cubicles appeared to be cleaned daily
My husband and I stayed here for 2 nights in the safari tents. It was very pleasant. We were in no.14, wouldn’t have picked this one as there were a few issues and was not in best position. My advise would be to ask for numbers 1-7 which had a view of nature. Our tent had issues with the fly screen zip - stuck, also our safe was permanently locked - assuming someone before us had done this. Maintenance wasn’t available while we were there to fix it and one other available tent wasn’t cleaned for us to move into unfortunately. There appeared to be others empty though. Swimming pool pump was broken so pool was out of action. I would suggest eating there as anywhere else is too far to travel and possibly risky with the wildlife around. Food on average was around $30 p/person. Staff were helpful most of the time. IGA ladies lovely. Our room included linen, 1 coat hanger, 2 glasses, 2 mugs, 2 teaspoons as well as some small milk, tea, coffee and sugar. So bring bowls, cutlery etc if you are needing to cook. Housekeeping comes in to change yr towels if they are on the floor and replace toiletries and also clean mugs etc - not beds. Overall it was beautiful to do the lovely walks, and that part we enjoyed but we wouldn’t pay more than $270 a night to stay here.
Ikara Safari tents.
We booked for 3 nights in a family safari tent and travelled two weeks ago. The price was high but we felt the experience would be worth the cost and they sounded wonderful. The tents are in a lovely quiet area of the camp ground. We arrived in the afternoon and check in was smooth. The tent was spacious and the attached bathroom was also spacious. The weather was hot and dry. Sadly the tent was showing some wear and tear and the front screens were badly torn, the in room safe was broken, there were loose tiles in the shower, the air conditioner was noisey and then the toilet blocked up. It took them 3 hours to attend to the toilet by which time we had sorted it out ourselves. The beds were comfortable although the single beds were a little rikety. Next morning the front panels on the tent were replaced and we were able to enjoy the view. The safe was never fixed as promised. When we returned after some sightseeing early evening the next day we found our room had not been serviced.We called and they were very apologetic and bought us some fresh towels, toiletries and toilet paper.Service staff were friendly and explained it had just been a mix up. Well next day, guess what, room not serviced again, again they were apologetic and bought us what we needed. But at $340 a night I expected a lot better! The manager came and spoke to us and was also apologetic and was going to follow up with house keeping. The food and service in the restaurant was good. Wildlife was scarce, we thought the tents would put us amongst the animals wandering around but this is not the case as the area is mostly fenced. We saw a couple of Wallabies and heard of goats. We did have ants and spiders and flies in the tent. If we go back to The Flinders Rangers we will find somewhere else to stay.
A very patchy experience. When we phoned with a query, the customer service was great, but when we checked in, the girl at reception was surly. Our rooms were clean but very dated. The dining room staff were lovely but the restaurant was dark and had absolutely no charm at all. The dinner menu was fairly basic with only one vegetarian option (too bad if you’re a vegetarian and staying for 2 nights) but the dishes we ordered were good and well presented. The new ‘bar’ addition and outdoors pool area are well designed and attractive, but it’s obvious that no-one is looking after their ‘presentation’... the windows were streaked, the pot plants were all dead and the pool furniture was dirty and strewn about haphazardly. Nothing in the public areas looked cared for at all. I was glad that we were only there on business and not a holiday. This place is not a ‘resort’ and the guest experience it offers does not match its iconic location or the expectations of interstate or overseas visitors. South Australia really needs to lift its game.
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