What to expect
- Sleep Quality
Last 5 reviews
We checked in at noon for 2 nights + breakfast to celebrate my 30st birthday. First of all an exceptional great and welcoming service from all staff, especially Tamar (one of the managers) and Rachel at the reception. Great breakfast, amazing and VERY clean room. All and all very good experience for a first time, definitely not last. Very recommended!
Brilliant Service, amazing hotel
We had the pleasure of staying at the hotel for 4 nights. The experience started at reception, checking in. You would have thought we were VIP guests with the way check-in was handled. The rooms are beautiful. The staff that man the floor does a brilliant job in terms of service. As soon as they see you are around, the knock on the door to check your needs are being met, and if they can do anything to make your stay more pleasurable. The service at breakfast was above what I expected during this difficult time with Covid-19. There was nothing that you could imagine being at a hotel breakfast that was not there. The control was handled efficiently and the service was brilliant. The pool on the roof is beautifully maintained with a spectacular view of Jerusalem.
Must be the best hotel in Jerusalem
Our family just spent 5 nights at the Orient. Bottom line - the hotel is fantastic. The building itself is gorgeous, the rooms are plush and spacious and the location perfect for touring - walking distance to the Old City, the town center and all the main attractions. The staff were just wonderful, super attentive and you feel they're really trying all the time. The breakfast buffet was delicious. We also ate Friday night dinner at the hotel which was even better. We enjoyed both pools - the view from the rooftop pool is super. Gym is well equipped. We've been to a number of Jerusalem hotels over the years - the Orient is the best of them all.
A great vacation with some issues
We have stayed at the Orient hotel at the beginning of July. The hotel reopened on the 2nd of July after being closed due to the COVID-19 pandemic. We had a family room which is very spacious. It has two TVs and two air-conditioners which is wonderfully comfortable. On the other hand, there were some odd choices: there is only one garbage can in the room (other than the toilets). Furthermore, for a hotel with two swimming pools, there are not many places to hang wet swimsuits. In addition, being 4 persons, we only had 3 water bottles and 3 towels. Breakfast was delicious. The dining room is very spacious and there is a lot of space between tables. It has also been nicely adapted to the age of the virus, with food being served behind dividers. Sometimes it meant food was being served slower, but that is reasonable considering the situation. Being our second time at the hotel though, it seems the pandemic was used to reduce the previously immense variety. Missing, for example, were the bubbly morning drinks, condiments, spreads, and traditional Jewish foods. On COVID-19 the hotel seems to adhere to the national standards. There are posted instructions and the staff is asking guests politely to follow them. Nevertheless, since you will find people not following the guidelines outside the hotel, you will also find some of these in the hotel. I would expect the hotel staff to be stricter in these cases since it will allow them to continue to operate. Another unfortunate note is the food found in the hotel is priced way too high to be accessible. We have only eaten at the rooftop restaurant and, although there were quality ingredients, the result was disappointing. You can always go outside across the road to the station or the German colony for cheaper meal. Other issues we had included a request from guest services, which did not arrive. An hour later we called again, and then guest services arrived twice! Then again, we had another call to guest services, and they have arrived immediately. Public toilets had maintenance issues, one toilet being clogged and empty soap dispensers. In summary the hotel appears either still to wake up from being dormant or just not coping yet with the summer load. Nevertheless, we had great fun and a great vacation!
The hotel is modern and with a lot of character. The swimming pool .... a dream! What a view :) And very fine service, everyone was taking care perfectly, Racheli and Danit, Faadi at the reception... well done !!! Thank you ))
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