What to expect
- Sleep Quality
Last 5 reviews
So let's start with the good things, the room and the architecture was beautiful. Well that's all that was good! Apart from that everything was pathetic! The service was so so so bad, that it didn't feel like a Taj Property. I had earlier stayed in Barahi, even though their rates are way lesser than Taj, the service was amazing! It was so personalised and made us feel so special, here we felt like we are a burden on the staff. So disappointing. The service staff, the resident manager, everyone was rude like hell. We never mind paying a penny extra for an exception service. But here, we paid a very high price, and yet recieved such a disrespectful and disappointing service. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE!
This was a really fantastic short visit, three nights. From the welcome at the airport through the elephant safari, elephant bathing, boat rides and fantastic sunsets, with delicious food, comfortable clean rooms and,most importantly friendly, efficient and smiling staff, to the farewell it was fabulous. Nothing lacking here, except a tiger. All the more reason to come back.
This hotel is utter perfection. But the staff are what really brings it to life. We stayed here for a few magical days. But really that wasn’t long enough to do this special place justice. This small boutique hotel is nestled on the edge of the park. All of the rooms have incredible views. They are clean and beautifully decked out. We were lucky enough to receive a room upgrade (thank you). Upon arrival all the staff come to greet you. Nothing is too much trouble for them. We went on game drives, where we were lucky enough to see a rhino & baby and even a tiger. These naturalists really know the park and are experts in their field. Every evening the team prepared a special meal for us in various locations across the hotel. It was my husbands birthday while we were there and they utterly spoiled him with decorations (thanks Prabita)and even a cake. Sadly our trip was cut short due to the corona issues at home. And the staff yet again were amazing. They supported us in the best ways possible, holding and rearranging flights. They went above and beyond for us and we are truly grateful. (We made the flight- thank you)!!! We are lucky enough to have travelled to many parts of the world. But never in my life have I cried as I departed. The kindness of the staff here are a credit to the Taj brand. I hope these special employees are supported through these difficult times ahead so many more people (including us again) get enjoy their hospitality in this breathtaking place.
Lots of communication mishaps and staff who care more about gratuities than guests
Initially was alarmed when initial email inquiries went unanswered. Had to book a reservation just to get their attention for questions to be answered. 1). Upon arrival, the security guard had no idea that there would even be an arrival even though I had emailed back and forth with the manager the night before and the day of. So we had to wait at the gate while he confirmed with property staff that we had a reservation, even though I showed him my reservation confirmation on my phone. 2). Was told by manager that I would be able to switch from wildlife program to jungle program. Wildlife program offered limited activities of one safari a day while jungle program offered unlimited activities. Was told by the activities manager that I could not do a Jeep safari that afternoon and the next morning even though he had offered for me to tag along with another guest to do the Jeep safari that afternoon. After I mentioned I would be interested in going in the afternoon but I would definitely like to go the following morning, suddenly the afternoon safari was not included in my package. I had booked the Jungle program and was entitled to as many activities as I desired to do as I had cleared this with the manager prior to arrival. It just seemed that they didn’t want to go and get an extra ticket for me. 3). The second day on my way to go do the boat cruise and sundowner, a staff member mentioned that on the way back I should walk for 15 mins to visit a very authentic village right outside of the area where you have the sundowner. I mentioned this to the guide twice, once while on the boat and one at the actual sundowner. Then on the way back to the camp when I asked him why we were not stopping to walk around, he said we needed to rush back so he could pick up the village people for a cultural performance they were doing at the hotel that night. With the hotel being such low occupancy, I’m sure they could have found someone else to pick them up or at the very least, he could have let me know of this prior to the sun setting so we could have managed the time more effectively. It’s frustrating to be told “yes. Yes” and then still not get what you asked for. 4). Pradeep who I guess is the activity manager and everything needs to go through him activities-wise is who I discussed where I would like to see the sunset the first day. He told me he would convey that to my guide. However when we were on safari and no where near that area for sunset I asked my guide and he had not been told. Later when I asked Pradeep about it, he did admit to forgetting to mention it and apologized but that doesn’t really seem sincere when you continue to make small mistakes. The owner and his family were the only other guests during my stay because of the recent corona virus pandemic but the upper management staff seemed so preoccupied with them that even though the hotel was empty I felt uncared for and overlooked several times. 5). Even though the hotel was empty aside from owner and his family, when I asked to go for the village visit (which is one of the activities), they took me on the back of a motorcycle. I’ve never ridden on a motorcycle before and so wasn’t sure where to hold on to, (found it by myself), no helmet, on bumpy unpaved roads, is it exactly the Taj standard I had in mind when booking the jungle package but my guide was so friendly and cheerful it took the edge off. However it just seems like the quality standard at this hotel is very inconsistent. 6). The first safari I went on, as soon as we spotted an animal, we watched him for a minute and then kept moving. The guide told me that the reason why we had to move on is that if we watch the animals too long they get scared and run even deeper into the forest and it would be hard on subsequent. When I brought this up to the GM he told me that was untrue and in fact watching the animals respectfully actually acclimated the animals to being around humans. I later found out my guide was very new so that might explain that misinformation but when I told him on the way back that on the next drive I would like to watch the animal for a bit longer his reply was “Why didn’t you just tell me! If you had told me we could have stayed longer!”. 7). The night before I spoke with the GM regarding my last day to avoid any hiccups the final morning before check out as it seemed like a lot of my challenges might have been because of communication. So it was surprising that upon check out no GM was there to see if the morning had gone off the well (which it had not. But because of another guest which isn’t the hotels fault). The GM here just doesn’t seem to care. 8). When going for our last excursion before checking out I asked my guide to call the hotel and request a packed lunch since the staff from breakfast said they would be more than happy to do so. The GM had also formally extended my check out until 2pm. I told the guide if there was an extra charge I would pay. You can imagine my complete horror and frustration when I arrive at Bharatpur airport, thinking I’d have a sandwich or salad, a piece of fruit, some chips and a drink to have two huge containers of broken, leftover pastries from breakfast. Nothing else besides a bottle of water. The pastries were dry and stale and clearly the ones I had seen on the breakfast buffet and the reason they gave me two big containers when I’m one person seems sloppy at best. I’ve been to safaris all over the world and when you request a packed lunch, you will revive a sandwich or wrap, a small container with some type of lettuce or quinoa salad, some fruit, and chips or a brownie type dessert. This is the first time I essentially got the breakfast trash as my packed lunch and a lasting poor impression I will never forget. The final impression they could have left me with is a decent packed lunch that would have been such a small expense to them but such a big impact to the guest. They couldn’t even do this properly. 9). I’ve asked to speak to the GM and emailed and called and have not received a response yet. The resort had one guest when I checked out and is virtually empty because of the recent corona outbreak so I am not sure why there has been no response. However when I first emailed them inquiring about the hotel and activities I didn’t receive a response so maybe this should not surprise me. 10). Staff also send very mixed messages about tips, claiming they are not included in the tip box sharing so if you would like to tip them you should do it directly. It led to confusion on who to tip directly and who to tip in the box. One final thing, and I am not one to baselessly accuse, but I wrote a more concise review for this hotel on March 17th after checking out. Within one day, three extremely enthusiastically positive (but generic) reviews from accounts with no other reviews except the one they wrote for this hotel popped up. Coincidence? Maybe... but you can be the judge of that.
It is really amazing place to organize out any events.staff are reloded with full hospitality.place with best hospitality.ambience is so amazing and refreshing and its all due to its natural senerio,rapti river view and care and attentive staff.
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