What to expect
- Sleep Quality
Last 5 reviews
Excellent Customer Service!!
We always stay at Harbour Grand Kowloon when we travel to Hong Kong not only because of its convenient location and outstanding facility, but also because of its excellent customer service!! The check-in was quick and we were greeted by a front desk lady - Vicky Kee, with a welcoming attitude and warm smile. She quickly checked us in while mentoring a new staff effectively. We were lucky enough to be offered a bigger room and we really appreciated Vicky's thoughtful arrangement as we have 2 kids travelling with us, and all of us were exhausted after a long flight so we could enjoy the room with more space. The harbour view is awesome as usual and the beds are very comfortable. Last year housekeeping was only once a day but this year housekeeping was twice a day, which was a nice change from the hotel. They came in the evening and asked if there is anything you need even after the room is already cleaned, super! The buffet downstairs is a great choice with lots of varieties. We also had lunch at the Chinese dim sum restaurant on the 2nd floor which was impressive too, as it seats you comfortably with the harbour view. The pool on the roof top is a must and our kids love that pool. It's been over 10 years that we have stayed at Harbour Grand Kowloon, and all these years we did not consider another hotel because Harbour Grand Kowloon does make us feel like home when travelling! The hotel has built new rooms on the other side of the building and we are looking forward to our stay next year!!
I'd visited Hong Kong for business several times and each time, I'd stayed at Harbour Grand. I would not even consider another hotel because it has all that I need, great service, amenities, location, etc. This past visit was mostly business with a couple of day personal and it was exceptional. I'd traveled with a friend and he had some medical issue that needed attention. Our host, Alice Lai was very helpful in providing the information we need. She even followed up with some fruits and a great well card. My friend was beyond himself when he'd received the card. Also, we had asked for ice one day to help with the swelling on his knee and next thing, we were getting ice in our room on a daily basis. Next visit will still be Harbour Grand.
My wife and I stayed in a club room with harbour view and could not speak more highly of both the service and facilities at this Kowloon hotel. The room was spacious and well appointed. The club lounge was impressive. The staff were first class. Thank you Harbour Grand for looking after us so well.
This hotel is the most luxurious hotel in Hong Kong! The buffet is mind bending and the service is next level beyond belief. The infinity pool is stunning and over looks the entire Hong Kong skyline of 9000 skyscrapers.You will not find more peace than you will here. I am speechless as to how awesome this hotel is.
For celebrating my bf birthday
This time I came to celebrate my boyfriend's birthday. I contacted the hotel before coming. I hope I can make some preparations for his birthday. Super satisfied with your preparation for us, better than I thought. Thank you. The room is clean and tidy. The staff are very polite and helpful.
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