What to expect
- Sleep Quality
Last 5 reviews
Great location but!
Fantastically well located hotel but has the feel of living on its past as well as location. We had a lake view room in the old building which was smaller than we might have expected but adequate enough. No air conditioning but we knew about that before arrival (I guess impossible to install in an old building). We ate dinner on our first evening and were very disappointed with the quality and service. Consequently we ate out on the following 2 evenings and had amazing food. Breakfast was ok but not brilliant. The lounge service was slow and not up to the mark. In summary probably worth staying for the location, views and facilities but definite eat out. Excellent restaurant recommendations from the concierge
Excellent resort in stunning location on peninsula between two lakes
We stayed in studio rooms in the Moreno wing, which is the newer air conditioned wing of the hotel. (I am guessing a/c is rarely needed. We were there in the summer and it didn't go above 74 degrees). The rooms are very comfortable and we had a nice small deck area with chairs and a table facing gorgeous Moreno lake and the mountains. The bathroom had a large picture window and a big tub for one of the best views from any bathroom I've seen. You can take out canoes or kayaks on Lake Moreno for no extra charge. There is a great indoor/outdoor pool that is heated, so you can be outside even when it isn't warm out, then swim under a plastic divider to go inside. There is a hot tub inside. There is of course a great view from the pool. There is a beautiful hike nearby -- the Cerro Llao Llao hike is a fairly easy hike which is about a 3 hour walk round trip from the resort. I won't spoil it by describing it, just do it. This hotel is in one of the most stunning locations of any hotel I have visited. One stunning lake is on one side of the peninsula, and another is on the other side. There is a snow capped volcano behind the lower mountains behind Lake Moreno - just beautiful. You can see both lakes from the large room where breakfast is served. Breakfast was good but not great, and the food at the hotel in general is average. We visited an Italian restaurant (Il Gabbiano) 5 minutes away (we arranged for a cab in advance) which I wish was in NYC. Make reservations in advance. Cabs to the touristy town take about 30 minutes and are expensive. All of the negative reviews appear to be from those who stayed in the main lodge. We loved this resort and would return. Tip: Don't leave your window open -- there can be mosquitos (we did not get bitten during our stay but we accidentally let some into one of our rooms when we opened the patio door and spent a few minutes eliminating them).
This hotel is an old fashion style, very big complex with a beautiful landscaping, , I’m not really sure if I liked the old style , the hotel is age worn, has not modernized, old carpets and corny curtains. Cold restaurants with huge spaces, service is good but not excellent , food is normal, nothing extraordinary, Extremely familiar. Good experience but not coming back!
Great stay at a beautiful property
We recently had the pleasure to visit the Llao Llao. As a preliminary note, some reviewers complain about the small, dated nature of the rooms at the hotel. There are two parts to this hotel-- the main building and the Moreno wing, which is the refurbished part. I cannot speak to the rooms in the main part of the hotel, but the rooms in the Moreno wing are absolutely stunning, modern and have awe-inspiring views of the lake. The resort itself is a throwback to different times, and that character is what we liked about it. Breakfast was good and varied and the restaurants, while not offering a gourmet experience, were satisfactory. While the hotel is not close to town, we noticed that there are several other restaurants close to the hotel. If we had stayed longer, we would have tried them. All in all, we loved the Llao Llao, but recommend staying in the Moreno wing if updated rooms are important to you.
Not Worth the Trip or the Money
For the amount of money this place costs, it is the biggest rip-off we’ve ever experienced. Of course, I got suckered in by the natural scenery (which is stunning) but I am astonished at all the positive hotel reviews. Probably either shills or people who have no idea what money can buy. The place is a large old log cabin, nothing more. Old carpets, ancient wallpaper. Really disappointing. The rooms are tiny and cramped, and there is no air conditioning. They were blowing carbon monoxide directly up into our room from charcoal grills and we insisted they switch our room... but what about the rest of the hotel guests on that side of the building? The property is huge, why must you conduct the asado right under our rooms????? And finally, we returned to our room after dinner to find a hundred or more mosquitos sitting on our bed and flying around (not exaggerating). Yes, we’d left the window open to get some air into the place (rooky move). But if you have this many mosquitos on your property, it’s your responsibility to your guests to get rid of them somehow. No??? Full Disclosure: Llao Llao handled our complaints with grace and assured us they will be fixing the AC and upgrading the place within the coming months, and they learned from the charcoal smoke mistake. Perhaps give them till 2021 and then give them a try...
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