What to expect
- Sleep Quality
Last 5 reviews
Great location, but property needs renovation
Visited Carlisle Bay with family and stayed in Ocean Suite. The accommodations are definitely spacious (as others pointed out), but very basic and in need of renovations. The furnishings are not what you would expect in a luxury room/suite and the bathroom area (tiles, sinks, faucets) are on a par with 3- to 4-star properties elsewhere. Lastly, if you end up in an Ocean Suite on the third floor, make sure you are up for climbing wooden stairs which get quite slippery when it rains. The resort appears to be very popular with two demographics: families with small children and retirees from UK. The beach is great and so are the beach lounges - very comfortable and plentiful. The food offering is a mixed bag. We had dinners at Indigo, East and Jetty - and all were quite good, albeit expensive (dinner for 4 with moderate amount of drinks is average of $400-$500). However, breakfast was subpar, with a buffet selection that looked barely appetizing and not being replenished timely. Lunch at Ottimo was average at best. Most of the staff we came across with was wonderful and ready to assist. The front desk was especially fantastic and Tony was an absolute superstar. To be fair, Carlisle Bay's price point is lower than that of Jumby Bay, Curtain Bluff or, for example, Four Seasons Anguilla. At the same time, Carlisle Bay is part of the Leading Hotels of the World, Platinum Hotels & Resorts and is highly rated by Andrew Harper. So one would expect a true 5-star experience and accommodations at such property. Regretfully, this was not the case.
we will return
the positives 1. the rooms are spacious and most have pleasing views of the sea 2.the staff are lovely , friendly and helpful .......... great staff make a great experience 3. the yoga /pilates classes on the jetty run by Jackie are a delight 4. Michelle is a wonderful practitioner and leads a fabulous team at the comfortable peaceful spa 5. For the Caribbean the gym is large and cool 6. afternoon tea is a a gracious conceit ............not so great for my "muffin top" but hey we are away on a relaxing break , not boot camp 7.you can get a mean omelette at breakfast 8. we had a gripe but the management , Camilla Sukumaran the general manager in particular , was speedy ,attentive and helpful and ameliorated the outcome ..........she was classy and proactive 9. the hotel is welcoming to children the downsides 1. the hotel had a rowdy group booking , best to check if there has been a group sale first 2. hotel would benefit from a bit more care and attention , this lovely girl of a hotel would appreciate a bit more love and investment 3.the a la carte menu is a tad expensive although we did enjoy our food , not exceptional but pleasant enough bottom line we came home feeling valued , taken care of and relaxed we liked the luxury of space , we liked the view from the room , we loved the people ; we are going back ..............."nuff " said? !
Wonderful - we wish we could have stayed longer .........
We really loved our week long holiday at Carlisle Bay. Camilla Sukumaran, the general manager, with an eye to detail is kind, thorough and capable; the hotel reflects her style: calm, efficient, comfortable yet understated, absolutely perfect for R&R. The numerous genial staff are courteous and efficient. The beach is raked, call bells on each sun umbrella, cool boxes of iced water and super comfortable sunbeds - what more could you want for a relaxing time. Activities include complementary yoga & pilates on the jetty, kayaks, pedalos, Hobycats to sail + a speed boat, manned by staff, to take you out to the reef to snorkel. The sounds were memorably amazing: at night we were lulled to sleep with the lapping of waves on the seashore, plus the residents of the tropical garden - crickets and tree frogs - consequently we slept incredibly well; in the day masses of little birds, including humming birds, all apparently addicted to sugar, sang their hearts out. The hotel also suits couples with small children - a perfect hotel for all ages. Our only niggle was insufficient fresh fish nevertheless a super week away.
Very nice Place
My daughter had booked a week for us (daughter, her husband, 9 year old girl, almost 3 old boy and my wife and I). We had to leave NYC at crack of dawn, but the flight was only a little over 4 hours. The Resort had arranged a special escort for our family from arrival, via immigration and customs, bypassing the long queues, which was very well received! The Suites are in two rows in front of a very nice beach. Our suites were on the first floor with a big balcony and good view over the Bay! They have about 5 restaurants, but we mainly used the Indigo, where they also serve breakfast, which consists of quite a large buffet, but also a la card, such as eggs Benedict. For dinner you need to book in advance. A lot of food has to be flown in and so it can happen, that certain items on the menu are not available for some time! They have a good water sport Center, where you can rent small sail boats, paddle boats etc and they watch you closely from the shaw! They also have clubs for kids and toddlers, but, it would appear, subject to numbers? If there are not enough, it is cancelled.
A waste of a great location
My wife and I have had a house in Antigua for 16 years and have watched Carlisle Bay wither progressively year after year. Today was the new low point. We went for lunch which proved to be prepacked, frozen or bottled/canned food with no care or attention given. Caesar salad with 2 pitiful pieces of anchovy, tuna sashimi, served on bottled horseradish sauce and frozen fries which were soggy. For drinks my wife had one glass of champagne at US$35 plus service at 10% and tax at 13% (should be 15% for a non-resident) making a total of US$42.50 for one glass of Laurent Perrier! I had one glass of Sauvignon Blanc for a modest US$13.67. The soggy fries were US$12.43 so quite reasonable really. The bill for the whole lunch with no desert or coffee was just under US$200! Beware when staying there that your extras bill will be a shock when you check out, as the prices on the menus are net of service and tax. Everywhere you look there is work to be done whether this be repairs, renewals, or simply staff uniforms that are clean and fit! Such a shame that such a wonderful location on an island that I love, is letting itself down so badly. US$1000 a night....... I don’t think so!!!
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