What to expect
- Sleep Quality
Last 5 reviews
Incredibly Beautiful Hotel
A magnificent Hotel steeped in history. Everything is immaculate, the staff are incredibly helpful and friendly, rooms are amazing, good wifi, amazing food.... just worth every penny if you're looking for a luxurious stay in Maputo whether corporate or for a holiday.
Polana Serena, Maputo
This was my third visit to the Polana Serena and it lived up to the high standards I expected. The staff are ever helpful and always get you a huge smile. For nervous travellers or woman travelling the security is the best I have seen in East Africa.
Great service, awesome food and spectacular location/view
Stayed with my team for 4 days and had one of the best experience in the hotel. The rooms are carefully designed to meet the homely experience, nice wall papers. The building was built in 1922 and gives the royal feel. Excellent spa and gym facilities, nice restaurant and service. We had an event at the hotel and it was well managed. Definitely a place to stay when visiting Maputo. Enjoy the pictures!
Polana serena review
Room service is terrible. Same room service breakfast menu daily!!!!! No variety. Serious communication barrier. Some staff members not keen to work at some point we were given food in one plate while we were 2 guests and the guy said I put everything for you to eat in one plate. For a 5 star hotel its absolutely insane!!!! Not happy. The rooms were alryt. No porters on the sea side section and even the side where they were porters they wud look at u while u carry lots of baggage. For such a highly rated hotel l was disappointed
Valentines Day Disaster!
We have been waiting since 14h00 for our sea facing room. It is now 15h51 and we have been given a room overlooking the parking lot for Valentines evening, so, so disappointing, no management involvement, we are sitting outside waiting to hear if they can make an alternative arrangement. We were then taken to a room below the hotel, when the porter opened the door there was a half dressed man in the room, needless to say we could not stay there and then had to go all the way back to the main hotel, we decided to then to just spend the night in the room over the parking lot and leave the next day, an hour later we were then told a room was made available in a sea view room so we packed up and moved to this room. As it was Valentines Day my husband asked for dinner options and we were told that the sushi restaurant at the front of the hotel would be a good option, my husband was taken there by the Guest Relationship Supervisor. Showered and dressed we went down to dinner only to be told “so sorry” but due to a wedding they were too busy with the “wedding catering” and we could not be served! After much back and forth we were given a cafe menu and then later received a sushi menu and we had dinner there. We went back to our room at 21h00 and then the wedding music was turned up at full blast, our windows are rattling from the noise and it is impossible to sleep! What a horrible Valentines Day evening, we won’t be back. We have yet to have any response from any management at the hotel although we have asked on several occasions to speak to a manager.
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