What to expect
- Sleep Quality
Last 5 reviews
Terrible service! NOT a 5 stars hotel !
Welcoming disappointed! The check in is not from 5 stars hotel! I’ve been waiting for 10 min before the valet took my car (maybe ‘cause I’m 22yo and I don’t have a Ferrari). During check in, ‘cause I booked a Formula 3000 experience, I asked to the reception where is it, how can I go there and if a car from a hotel could drive there. They have no idea, so I had to book myself a taxi (by their “advice”) to finally arrived to experience and understand that the taxi driver in takes only cash so I had to withdraw from ATM and paid twice (50AED) and finally see it was only 15 min by walk from the reception of the hotel… Then, nobody came with me to show the way to my room therefore I was lost because of the renovation (not mentioned on the website by the way). The two perfect point were the room and the Italian restaurant! However, the day after the breakfast wasn’t reflecting a 5 stars hotel… I had to call several times to order a coffee and pressed orange to finally bring me one mixed with water. I had the impression that the staff favorized the local people and not the expats/tourists. Finally, for the check out, I’ve been waiting for 25min to get my car with my luggage inside. Indeed, they gave me my car fisrt without my luggages inside… The manager came to me to “understand” my complains, but I had the impression that he didn’t care…
Stayed here for just one night. The hotel is amazing with first class facilities. The staff are friendly and professional at all times. The hotel is undergoing renovation at present and will be rebranded as a W hotel in November in time for the Grand Prix. You may e tempted to get a track view room but I recommend a marina vie, it’s stunning and quieter. The hotel offers free transportation to the theme parks and Yas mall.
First time to me to be in Yas, From they take the car to the confirmation reservation to my luggage’s until the room , everything is perfect, and there is someone from hotel staff assist me in everything.. Although the breakfast area was crowded but the food very delicious.. The place like a spaceship.. the kids area was great, the spa area also was very good.
One Night Stay
We stayed there for one night. The rooms are clean, nice and big. Great service, the staff are polite and friendly, and great views of the marina. Special thanks to room service for a wonderful breakfast😊. The pool is a little bit small though.
Fun hotel, nice staff. Our awesome room was above the race track. Great amenities, excellent workout room with the latest equipment and view of the Marina. The shopping mall and Farrari World not too far away. Wife and I enjoyed the location.
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