Guest reviews Emirates Palace, Abu Dhabi

by Lotta312 Moscow, Russia

Best hotel ever

We were traveling more than a month through UAE, stayed in 6 different 5* hotels, and we can say that our stay in Emirates Palace was the best actually it was fantastic. Everything starting from architecture, rooms and view were excellent. The hotel is very beautiful, rooms are cosy, well-equipped and clean. The pool is warm and the lazy-river is a real fun. In terms of food: breakfast was very nice, with a great variety of tasty dishes, lunch in the restaurant near the pool was also very good. They even made gluten free dishes for my elder daughter and some nice soups for my little baby. It’s a pity that half of the restaurants were closed due to covid and we could not tried them, those that were opened for dinner were Indian, Chinese and BBQ. The beach is extremely long, clean and beautiful. But what we liked the most about the hotel is extremely friendly and helpful personnel. My special thanks goes to Thao Ho, who made us a very nice tour through the hotel and helped us with all our enquiries. But what surprised us the most she kept helping us even when we left with some problems we were experiencing in our further trip. We would definitely recommend this hotel to our friends. 👍

by linbenavente Abu Dhabi, United Arab Emirates

Christmas Day Staycation

Had a fun and memorable stay at the hotel, love all corners of it, the gold ambiance, the modern view outside of the hotel, romantic scenery at the beach. It was amazing Christmas Day stay at the Palace!!!

by YsabelaReyes Colombia

Splendid Stay!

Always love to come here everytime we got the chance to visit Abu Dhabi and it never gets old. Service in every aspect is impeccable. Everyone are courteous and smiling and very friendly! Food is also a highlight. I always love to visit here to have a quiet and relax stay and it never ever disappoint me. Thanks to everyone! Will always keep on coming back Emirates Palace! ❤️

by megan j

Lovely as always!

This place never disappoint me! Every time i come to Abu Dhabi i always stay here and yet still the best service! Staffs are lovely and professional as always, wherever you go! Went to the fountain lounge and wow location and service is always on top! Emirates Palace will always be in my heart and will always come back here!!!

by ijahan London, United Kingdom

Looks aren't everything when it comes to a hotel...

I was there with my family to welcome 2021; with the highest exceptions from the Hotel Authority. How wrong we were! The decor and architecture of Emirates Palace weren't what we went after; rather for a relaxing break with clean rooms and great meals. The shower room had hair on the wall and the coffee machine wasn't clean and had hair. So much for the hotel to claim the roos were sanitised! Management of buffet breakfast was chaotic but was the worst in the morning of the New Year Day! 45 min wait for an omelette! Covid -19 was not in the agenda of the Management Team ! Finding no attendants at the buffet tables, guests were helping themselves to food. Some guest were were walking in the restaurant without masks; No staff there to remind them to put the mask on. Shortage of staff was evident as every table around us were waiting for someone to bring them beverages! Looking back, I wonder why we ever thought of going there! The Hotel had zero regards to giving its guests a positive start to 2021. Our day 1 of 2021 started with waiting for food, fear of broken Covid-19 guidelines and looking at angry guests! And all credit goes to the magnificent Emirates Palace!