Guest reviews Emirates Palace, Abu Dhabi

by sorayak964 Abu Dhabi, United Arab Emirates

Beach day & lunch

I visited Emirates palace hotel beach & pool facility on October 11 , I can’t say enough , it was a fantastic experience specially that Sameera went out of his way to make me feel welcome & confortable he was so friendly attentive & very Professional, Emirates palace is so lucky to have him as a staff , well done sameera and thank you again . also I had lunch at Cascade restaurant , amazing service , tasty food & lovely atmosphere , a big thank you to all cascade staff for their bday surprise cake I was happily touched . I will visit again for sure Sincerely , Soraya

by Rasha1111 Dubai, United Arab Emirates

Amazing

I’d like to personally thank Younes at the Emirates Palace reception . From check in to my check out was superb. Very nice to have such great vibes. He fits perfectly with the standards of the hotel. Really enjoyed my stay. Lastly the spa was beyond amazing . Thank you Novi! The best therapist ever. I will definitely come back for other treatments. She knows what she’s doing. It’s so hard to find a therapist that knows what she’s doing. She knows the anatomy of the body well and her technique is uniquely amazing. Thank u Novi.

by luv2travel123456 here

Emirates Palace does it again :)

As usual - Emirates palace is a true palace. We had a lovely time! Special mention and thanks this time to: Antonios from reservations who was extremely helpful and professional. Anna from reception who did everything she can to cater to our requests. Kanisha from beach club who is lovely and so friendly and informed us of the kids movie :) Imtiaz the lovely butler who has an amazing smile- he is just wonderful! Sofia from breakfast- she is LOVELY- welcomed us with a big smile and did everything she can to help. Last but not least Florence from beach club who took the kids on their (as they put it ) best boat trip ever with the amazing lifeguard sorry forgot his name :) then she saw us leaving and came to us and asked if they were the kids who went on the boat ride and sent us the pics! Thank you for caring enough to do this! Thank you Emirates Palace once again :)

by rajinder_kumar83 Abu Dhabi, United Arab Emirates

Dream Staycation at Emirates Palace, Abu Dhabi

Stayed with family recently and had most wonderful experience at the palace. Right from the beginning, check in was very smooth, then Mr Sheikh personally guided us to the room and explained us about the palace. In the evening again Mr Sheikh gave us a nice tour of the palace and surrounding areas on battery car. Was really mesmerised by the beauty and view of the palace. The room, layout and special evening celebration arranged by Mr Joseph was out of the world experience. Breakfast was nice.Pool and water slides were nice experience and my little one thoroughly enjoyed the time at the pool. Overall a wonderful experience and would love to stay again and again at such a beautiful place.

by Mohannad A

Awful Customer Service

Worst hotel stay in Abu Dhabi. 1-Found A used face mask in our room which didn't belong to us. All they offered in return was 2 bottles of water. 2-Coffee tables wasn't cleaned properly, it was extremely sticky. 3-Operator only answer after 3rd or 4th time if you are lucky. 4-Reception Manager didn't care that I would post such review on trip advisor, and told me to go ahead and post my experience with the property. Think twice before booking with emirates Palace.