Why Kuoni?
The uk’s best tour operator...
We have worked hard to maintain an unbeatable award-winning track record - in fact no other travel company has won this recognition for 26 years in a row, as we have done. We hope this shows our commitment to excellence in everything we do, and that you know you can trust us with your travel arrangements.
Over 100 years of travel experience: with more than 100 years' experience it’s good to know you’re in safe hands. Our enviable reputation has been built up over a century of dedication and service to our customers.
Passionate about service: our primary focus is one of premium service to you, from the moment you enquire about your holiday to your return home again. Our consultants receive regular training on destinations, hotels and airlines and are dedicated to delivering you the very best service.
Knowledge: with over 100 destinations and 20 specialist types of holiday pages, we specialise in more destinations than anybody else, offering you more flexibility, more choice and more expertise than anyone else. Between us, we’ve travelled to each and every destination featured so there will always be someone to answer even the most detailed questions, as nothing is more important to us than making sure you are perfectly matched with your holiday.
Flexible holidays, unique offers and much more...
Tailormade holidays: if you can’t find your perfect holiday, we can soon create it for you! Whether it’s the airline you fly with, the type of transfer you choose, the hotel you stay in, the ideal experiences or the travel extras you would like to add, we’ll be flexible all the way, to ensure we deliver your dream holiday.
Unique offers: with such a longstanding heritage, you can imagine that over the years, we’ve developed some excellent relationships with our hotel, agent and airline partners. As a result we’ve been able to negotiate some exciting exclusive offers for you as well as many added extras, all with our compliments.
Convenient local departures & free domestic flights: for your convenience we offer local departures from 17 UK’s major airports including Aberdeen, Belfast, Birmingham, Dublin, Edinburgh, Glasgow, Jersey, Manchester, Newcastle, Newquay and Southampton.
Upgrades: whether you want to travel business or first on your favourite airline, arrange a private jet across the Atlantic or a seaplane across the Indian Ocean; treat yourself to the very best suite in your hotel, or have a driver deliver a luxury car to your hotel door, our upgrade experts are there to make these special arrangements for you.
24-hour emergency service: to give you extra peace of mind 24 hours a day, 365 days a year, our Emergency Helpline means we’re never far away. Even though it’s great to enjoy the freedom of being an independant traveller, it’s reassuring to know that there’s 24 hour emergency cover by fully trained Kuoni staff, should anything go wrong either at home or away.
Caring for our planet: we work hard to be a responsible tour operator and respect the people of the world, cultures, the wildlife and the environments we work in. To this end, we work closely with Born Free and donated over £100,000 last year to environmental projects in Africa and offer a carbon offsetting scheme should you wish to make your journey carbon neutral.
Travel insurance & visa services: to help make your holiday preparation easier we can arrange your travel insurance and visas (for visas call the Kuoni Travel Visa Service on 020 7616 1050 or email visa@kuoni.co.uk)
Service you can trust...
Book now, pay later: to confirm your booking you need only pay a deposit, with the balance payable a minimum of 61 days prior to departure.
(Typical deposit is £150 per booking, however for certain holidays this may be higher.)
No surcharges: Unlike some other tour operators, we guarantee that we will not introduce fuel or currency surcharges. for customers who have confirmed their booking.
No hidden charges, no premium phone numbers: unlike many of our competitors we do not use premium phone numbers and wherever possible we include all known taxes too.
Customer protection: you have total peace of mind with our free consumer protection policy - we are members of ABTA and are bonded with CAA to hold a full ATOL license, so whatever happens, your money’s safe when you travel with Kuoni.
Convenience: we have created the widest choice of convenient ways for you to research and book your travel arrangements:>
- You can be in touch with Kuoni any time of the day or night by using our award-winning website, with its revolutionary online booking system to research your trip, watch destination films, see more hotel images and book virtually everything online.
- If you prefer to talk to one of our experienced personal travel consultants, by phone or in person, they’re available seven days a week, often until 8pm at night, either at our Head Office in Dorking or in one of our shops, in Manchester and London. Kuoni travel agents - contact details
- If those aren’t local to you, then we have worked for many years with the best professional travel agents in convenient locations throughout the country, and can recommend their knowledge of Kuoni too. Kuoni specialist agents - contact details
Value for money: all of the holidays on this website are great value for money, but we’ll always try and add value for you, so watch out for special offers that are added daily on our website. Alternatively, you can register to receive email updates of our special offers.
Specialist arrangements...
Weddings & honeymoons: our award winning weddings team have personally tailored many individual weddings, ensuring every last tiny detail is perfect. And with such a wide range of beautiful destinations, our consultants will be able to offer you the perfect advice for your honeymoon. Click here for more details or call the weddings team on 01306 747007.
Group travel, specialist interest & charity challenges: our specialist team are experts in arranging everything for you and your group - so whether it’s playing sport, a charity challenge for you and your colleague at work, a family celebration, a big event for a big birthday, a flower arranging trip for your club ... you name it, we’ll take care of it for you. We also arrange group travel for Charity Challenges - rewarding holidays for fabulous causes that are great fun and come highly recommended. For more details please call our Leisure Groups team on 01306 744477 or email leisuregroups@kuoni.co.uk and see our website at www.kuoni.co.uk/leisuregroups.
Incentive travel & events: we have been organising and operating inspirational incentive travel for over 40 years. Combine your holiday and business with overseas motivational travel, arranged by Kuoni, the longhaul experts. For more details please call our Kuoni Events team on 01306 744266 or email events@kuoni.co.uk or see our website at www.kuonievents.co.uk.
