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In safe hands

We take your safety and security very seriously.

If the Foreign Office advises that people should not visit a particular country, then we would act on this and reserve the right to cancel your holiday. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many of the countries we feature are not as stable as we are used to in Europe. Sadly, crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery or carrying expensive camera equipment for example.

Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Kuoni holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all of our hotels comply with the local regulations applicable in their country for health and safety, but we cannot guarantee that these meet British standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.

Your holiday is protected

We are a member of ABTA, which means you have the benefit of ABTA’s assistance and Code of Conduct, giving you confidence when booking a Kuoni holiday. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.

FIND OUT MORE about abta

Formed in 1950, ABTA – The Travel Association – ensures travel companies offer choice, value and high levels of service. Kuoni is a member of ABTA with membership number V258X.

Peace of mind

ATOL bonding gives you peace of mind and full financial protection. ATOL is a scheme for air holidays and flights managed by the Civil Aviation Authority (CAA) that protects you from losing money or being stranded abroad if the tour operator goes out of business. The CAA can give refunds to people who can’t travel and arrange for people abroad to fly home.

Kuoni holidays inclusive of flights are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 0132. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. For more information, see our booking conditions or visit the ATOL website.

Health & vaccinations

Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel.

Sources of information include your General Practitioner, specialist clinic or the NHS’s Fit for travel website.