We’re committed to making your holiday as incredible as possible. Following their booking with Kuoni, customers rated us on average 9.4 out of 10.
Source: Verified by reviews.customergauge.com/Kuoni-(uk) in March 2017.
Six couples were invited to share their holiday experiences with us, including charming anecdotes and decisive opinions. After a full day of listening, learning and a few giggles, we’re glad to say each couple reflected our 9.3 out of 10 rating.
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We partner with CustomerGauge to monitor customer feedback on a daily basis, before and after their holiday. Working with CustomerGauge means we can identify and reach out to our customers that have raised issues, strengthen relationships and reward loyal customers.
When you go for your birthday meal & @KuoniTravelUK remember where you're going & pre order bubbles ??customer service goals— Kate Trueman (@TruemsK) July 31, 2017
Can't fault your service! Can't wait for December now #vegasbaby
Very helpful that the Kuoni rep (Kalpana) had actually been to Vietnam so could speak from first-hand knowledge. Communication with the people in the office at MK has been easy and the paperwork you send is good.
Amazing holiday and deals provided, our organizer couldn't do enough to help us get the best honeymoon possible - completely focused on what we wanted.
Stacey & Mike
Jane Griffiths at the Liverpool branch was fantastic. Very patient with all my queries. Enthusiastic and helpful and no pressure as my sister and I made up our minds.
Excellent service from the Milton Keynes branch.
Alison & Robert
My fiance and I went to Bluewater branch to book our honeymoon and the agents were incredibly helpful. Claire Baker assisted us and tailored the best package for us, even offering a glass of champagne whilst booking... such a simple yet lovely touch making the whole booking process feel really special.
Lindsay Wyatt at your Milton Keynes shop was very helpful and everything happened as she said it would. A very pleasing experience.
We booked our honeymoon today with Dev Armugam at your Meadowhall branch. Absolutely superb service from start to finish. Thank you so much.
Rhian and Neil
Very helpful service from Stacey - she was happy to consider multiple options and keep working on options until we were fully happy.