Privacy & Cookie Policy

Privacy Policy

Website Copyright

The copyright in the material on this web site rests with Kuoni Travel Ltd and its suppliers.

Your access to it does not imply a licence to reproduce and/or distribute this information. This means that you cannot reproduce or distribute this information.

This website is governed and construed in accordance with the Laws of England and is subject to the exclusive jurisdiction of the English Courts.

Kuoni's Privacy Policy

We respect the privacy of our customers therefore we are committed to the following privacy policy, which is designed to give you peace of mind and confidence.

What personal information do we ask for?

Whether you are booking a holiday, requesting a brochure, or joining our Online Travel Club, we will ask for your name, your postal address, your telephone and fax number and e-mail address.

If you are booking your holiday online, we'll also need your credit/debit card details (including card number, cardholder name, expiry date and start date for Mastercard) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.

How does Kuoni Travel use this personal information?

Brochure requests & online travel club:

We need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in. On all forms you will be given the opportunity to opt-out of receiving occasional marketing information from Kuoni.

If your email or address details have changed or you no longer require Kuoni marketing information please send your existing and new contact to: changes@kuoni.co.uk.

 

Online Bookings:

We need your name so we can confirm these details to the relevant hotels, airlines etc. who the booking is for.

We also need your address so that we can send you a confirmation invoice as well as your travel documents and in case we have to write to you about any part of your booking in advance of your holiday.

 

Will Kuoni Travel disclose any of this personal information to third parties?


Kuoni Travel will only disclose your name and booking details/holiday proposal to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

How does Kuoni Travel protect customer information? 

All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.

We also have a Firewall (security software) in place to protect our internal information from the Internet.

Use of Cookies

Kuoni use cookies on our website for a variety of reasons. We want our website to be as informative, personal, and user friendly as possible and cookies help us to achieve that goal.

Please note that no attempts are made to identify individual users, store personal information and cookies cannot harm your computer.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Please see information about how to do this below however this may prevent you from taking full advantage of the website.

What is a cookie

A cookie is a simple, tiny text file that is stored on a web browser when you visit a website that is incapable of performing any tasks or functions. When you revisit a web page, your browser checks to see if any cookies that are stored on your computer are valid ones for the page you are visiting. If they are, the information contained within them is sent back to that webserver.

Without cookies, you could visit two web pages and the website would not connect that you have seen both pages. It would look at the visits individually. Cookies will allow you to book a holiday online, contribute to a gift list or remember which hotel or resort you are searching for on a specific date to check availability and price. Kuoni uses cookies mainly because they make the browsing experience more efficient, enjoyable and provide relevant content.

Are cookies dangerous?

No. Cookies are small pieces of text. It is not a program, cannot be used as a virus or access your hard drive, and no other website can use it. Your browser will only share information in the cookie from the website that provided it.

Modern browsers allow users to set their own limitations to the number of cookies saved on their hard drives. To learn more about cookies, visit www.allaboutcookies.org.

Why do Kuoni use cookies?

Cookies let us identify the device you are using and how you use our website – but not you personally. They are essential for many features of our website to work, help us identify and resolve errors, monitor web traffic and identify which pages are being used to help us analyse data and improve our site. We only use this information for statistical analysis purposes and they in no way give us any information about you.

Kuoni’s cookies’ key features allow you to:

•   Store and review favourite items added to your ‘Travel Planner’ from whichever device you choose.

•   Check live price and availability, purchase a holiday, order a brochure or contribute/view your Kuoni Gift List.

•   Collect information and surveys so Kuoni can learn more about how you use our website and improve your online experience.

•   Provide you with relevant prices and offers on our own website and through our marketing activity.

•   Allow you to share holidays you are interested in among your choice of social media channels

How to modify your browser settings to decline cookies

Will Kuoni Travel use the information I give for direct mailings?


Yes, but only on a small scale and we try to make sure they only contain information you wouldn't want to miss! If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service either use the opt-out boxes on the online registration/booking form or alternatively, please write to us at the address below.

If you have any questions relating to our privacy policy, or, if at any time you believe that Kuoni Travel has not adhered to this privacy policy please let us know by sending an e-mail to webmaster@kuoni.co.uk. Alternatively write to us at Marketing, Kuoni Travel, Kuoni House, Deepdene Ave, DORKING, Surrey RH5 4AZ.

The cookies Kuoni use

Performance

'Performance' cookies collect information about how you use the Kuoni website, such as which pages you visit and if you experience any errors. Performance cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the Kuoni website works, understand what interests you and measure how effective our advertising is.

We use performance cookies to:

  • Gather statistics on how our website is used
  • See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
  • Help us improve our website by noting any errors that happen

 

Cookies we have defined as 'performance' cookies will NOT be used to:

  • Gather information that could be used to advertise products or services to you on other websites
  • Remember your preferences or username after your visit to our website
  • Target adverts to you on another website

 

Functionality

'Functionality' cookies are used to help you use the Kuoni website, provide services and remember settings to improve your visit.

We use 'functionality' cookies to:

  • Remember your preferences, such as departure date, destination or the number of passengers travelling on your holiday
  • Remember if we've already asked you if you want to fill in a survey
  • Show you when you're logged on to the Kuoni Travel Planner

 

Cookies defined as 'functionality' will not be used to:

  • Target you with adverts on other websites

 

Targeting

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

We use 'targeting' cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
  • Measure the effectiveness of online marketing campaigns so we can bring you the most relevant holiday offers possible and limit the number of times an ad is shown to you

 

Social media

We offer a share page widget on all of our web pages for Facebook, Twitter and Google+. This allows you to easily share holidays or travel related information that you are interested in with your friends, family and social networks.

These sites may set a cookie when you are logged into their services. Kuoni has no control or liability over these cookies set, so you should check with the relevant third party’s cookie policy for more information.